Overview
Stacees has a rating of 4.5 stars from 1,575 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress and great quality. Stacees ranks 4th among Prom Dresses sites.
Instant Feedback
Loved getting updates on the status of the dress. It fit perfectly and was in great condition. The quality was great and my daughter loved it. Price was budget friendly!
I got my prom dress from here and my dress was amazing. I got so many compliments and it was so comfortable to wear. They got my measurements perfect.
Dear customer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
AVOID!
I emailed Stacees prior to buying my wedding dress because I was between sizes and wasn't sure which size would suit. I wanted to know if they had a UK return address to save on return shipping if I needed to. I was told they had "offices in the UK" and it wouldn't be a problem to order two and return one.
In the end, I went with just one dress. It arrived a few weeks later and I was SO disappointed. It looked NOTHING like the picture! The colour was off, the material was cheap and nasty and there was all this awful netting that the advertisement photo just didn't have. The fit was atrocious. I absolutely hated it. I later found out they steal legit designers photos and make bad copies.
I contacted Stacees to arrange a return and went round in circles with them trying to get me to accept a partial refund. I didnt want a partial refund, I wanted a full refund on return (what am I going to do with a spare wedding dress? It's not like I'm ever getting married again!). In the end, they told me they wouldn't accept a return unless it was damaged! Tried to make out it was "custom made" when it wasn't - I never provided any measurements (they charge more for that!).
Basically, after doing some research, I realised they're a scammy Chinese company that don't adhere to distance selling laws.
Avoid. Don't take the risk. They might be cheap, but that's for a reason. Cheap and nasty 🤮 I've now been conned out of £400 and looking in to how I can take this further. Hopefully PayPal or my bank may be of assistance.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Worst customer experience I ever received. I spoke to Cassie before purchasing a dress to ensure I could return the dress; she stated no problem. They are refusing to return the unworn dress. This is completely unacceptable as I am within the return period. DO NOT PURCHASE FROM THIS COMPANY. GO SOMEWHERE ELSE!
Dear Sue，
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
I really liked the dress the material and quality of the dress was very good. Is definitely what i ordered, definitely worth price. A lot off dress for the price.
This dress was gorgeous and the fabric was perfect for flowing and clinging in all the right places. I felt like a princess
Hi Dear,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I bought a dress for my daughter for prom. It didn't fit. Instead of just allowing me to return the dress, they insisted on pictures of my daughter in the dress…ABSOLUTELY NOT. I emailed multiple people, called multiple times, and couldn't get anyone to assist me. I REFUSE to send pictures of my daughter to them in a dress that doesn't fit. I had to keep the dress and lost my money. RUN FOR YOUR LIFE. DO NOT BUY HERE.
My daughters prom dress was absolutely amazing, very high quality and beautiful, exactly as the images on the webside.The whole process including a delivery was very quick and professional.
Dear Monika,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.
Thank you again for choosing Stacees.
Best wishes,
Stacees Customer Service Center
We custom ordered a dress for my daughter's senior prom. It was delivered in about three weeks and is absolutely stunning. Well made and beautiful.
Dear Nicole,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My experience with buying my dress was good. My dress came in the expected time and the customer service was great. My only problem was that my dress wasn't the same color as the picture.
Dear Destiny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great purchase experience. Received the order in a timely manner, quality of the dress is exceptional. Helped my daughter feel like a princess!
Dear Kim B.,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
My daughter's dress was absolutely beautiful! It fit perfectly. She received so many compliments!
R#:SM*******946
Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Absolutely worth the price and wait. I did have to email and find out why it hadn't shipped it did ship after I ordered the first time. They got it out right away! And I'm ordering again!
Dear Nicole,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Shipping was tad slower than I wished but other than that the dress was more than I expected! My daughter loved it! Fit was perfect!
I got so many compliments on my dress, it came just in time/faster than i had imagined
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Received the most beautiful gown completely and PERFECTLY tailored to my daughter! It is her most favorite gown she ever had and will never part with it. Thank you!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Best purchase ever! Dress arrived just when expected, and is absolutely GORGEOUS. Beautiful color, amazing quality, and fits perfectly!
Came on time and was literally made perfect to my measurements sent in. Good quality and got so many compliments! Highly recommend.
Dear Jacquelyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Stacees has given me an opportunity to make a dress at a custom size. As a plus woman, this website has given me hope for me to look amazing.
Dear Nancy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I wore this dress to prom and received many compliments on it! Overall, the material was great and high-quality and I will be repurchasing a dress on this site for my prom this year.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress I previously ordered was absolutely stunning and perfect. I hope this one meets my expectations!
Dear Micaela,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The process was very smooth and faster than I expected. The dress was beautiful and I had no problems. The store is very attentive and the chatbots are very helpful.
Dear Brianna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
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- Newark, DE
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center