From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was worried before ordering but after many many conversations with customer service I purchased the most amazing dress I have ever seen I cried so much when my daughter tried it on She looks like a princess The material is amazing so soft And it's exactly! What you see in the picture The colour is amazing My daughter is very funny with how things feel on her she loves it! And to talk about the price I thought something so reasonably priced would maybe be a bit different from the picture I took the chance but it arrived so quick and it was also custom made I can't recommend stacees enough Thank you so much xx
Beautiful well made dress for my daughters prom. Extremely happy with service
Thank you, Paula, for your kind words and enthusiasm! We're delighted to hear the dress was perfect for your daughter's special day and ensure we keep providing exceptional service for all future occasions. Looking forward to assisting you again soon!
I loved my dress it fit great and I ended up getting so many compliments for prom definitely buying another dress
Thank you so much for sharing your wonderful experience, Lana! We’re thrilled to hear that your dress fit perfectly and made your prom extra special. We can’t wait to help you find your next stunning dress!
Shipping is easy but sizes can be difficult to figure out. I ordered a size too small.
Thank you so much, Marlene, for your kind words and valuable feedback! We're delighted you love the dresses and apologize for the sizing hiccup—please don’t hesitate to reach out if you need assistance with sizing on future orders. Looking forward to helping you find the perfect fit next time!
Overall happy with the style, material, color and design of the dress. I am ordering another dress for my daughters 15th birthday.
Hello Crystal, thank you so much for your kind words! We’re delighted to hear you loved every detail of the dress and can’t wait to help make your daughter's 15th birthday extra special with another beautiful look. Your support truly means the world to us!
I had to buy this current dress because nearly a month went by since my ticket was created and I cant seem to get anyone to help me by email, and I can't even find a number to speak with an actual human being. I've tried reaching out and no one has responded.
Brianna, I am truly sorry for the frustration and lack of communication you experienced, and I completely understand how disappointing that must have been. We take your concerns seriously and appreciate you bringing this to our attention—we're working to ensure better, more timely support. If you reach out to us directly here, we’ll do everything possible to make things right for you.
The process was good until the product left there facility. Once it did I didn't get any updates and had to constantly chase down my package.
Hi Kelly, thank you for sharing your experience. We sincerely apologize for the frustration caused by the shipping updates and appreciate your feedback, as it helps us improve communication and better support future deliveries. Please reach out anytime if we can assist further.
We loved the dress! We ordered a stock size, but when it came the waist was not the correct size. After sending pictures with measurements, Stacees sent us a replacement dress with custom sizing. The second dress was perfect! It came quickly. Stacee's was easy to work with! I would order custom sizing the first time next time. My daughter is petite and the cost to tailor the length of the dress is far more than the cost of a custom size.
Thank you so much for sharing your experience, Sarah! We're thrilled the custom size dress was a perfect fit and that Stacee was able to make the process smooth and quick. It means a lot to know our team could help your daughter shine on her special day!
It was so easy to measure and send details for the dress, will definitely recommend and use again.
Thank you so much, Elizabeth! We're thrilled to hear that the process was smooth and you're happy with how everything turned out. We look forward to helping you find the perfect dress whenever you need one again!
I custom ordered my granddaughter's dress from Stacees, giving her measurements, and when the dress was received it fit her perfectly! The dress was absolutely beautiful and it arrived promptly! It was a pleasure doing business with your company!
Thank you so much, Rhonda, for your wonderful review! We are thrilled to hear the dress was a perfect fit and exactly as you hoped. It means a lot to us that your experience was seamless and enjoyable.
Evening so far has gone smoothly with y purchased order I had To reorder but customer service do fast had been good
Thank you so much for your kind words, Monique! We're glad to hear our customer service team could quickly assist with your reorder, and we look forward to helping you with any future needs to make every occasion special.
It was great ordering the dress. They also will custom alter it for you. I messed that part up bc I didn't use a tailor to take my measurements and had to have it altered after the fact, but that was me providing misinformation. The dress was beautiful and flowed wonderfully. I bought this dress as my wedding dress(I'm obsessed with turquoise) and everyone loved it and the satin worked perfect for my wedding. Beautiful dress and very well made! The material was thick and the seams were well stitched. No loose strings or anything.
Thank you so much, Courtney, for sharing your thoughtful experience and kind words about your beautiful turquoise dress. We're delighted it held up wonderfully on your special day and truly appreciate your recognition of our customization services—your satisfaction means the world to us!
My daughter is delighted with the dress. It was delivered quickly and the customer service experience has been great. Highly recommended.
Thank you, Brian, for your kind words and recommendation! We're thrilled to hear your daughter was delighted with the dress and that our service met your expectations. It's always our goal to provide quick delivery and a positive experience, so your feedback means a lot to us.
I ordered a prom dress for my daughter from Stacees. We opted for custom measurements. The on-site measurement guide made this very easy, and the resulting dress is a perfect fit. The whole process was smooth and easy, and we were kept well.informed throughout.
Liz, thank you so much for sharing your delightful experience. We're thrilled the custom measurements tool made such a positive impact and that the dress fit flawlessly. We look forward to assisting you with any future special occasions!
Excellent short notice got the dress tailored to perfect fit and arrived on time It was beautiful. I would recommend Stacey's to everyone. They were very professional and responsive
Deborah, thank you so much for sharing your experience! We're thrilled to hear everything came together perfectly on such short notice—your trust means the world to us. It was a pleasure helping make your day special!
Dress was perfect but the nagging emails after I received it not so much. ………………………………………………………………………,…………………………. Dont need 100 characters.
Thank you so much, Kristi, for your kind words about the dress – we’re thrilled it was perfect for you! We appreciate your honesty regarding the emails and will definitely take your feedback to heart as we strive to improve the customer experience. Your satisfaction means a lot to us.
Very good my experience has been amazing. I would recommend to all my fiends
Donna, thank you so much for your kind words and enthusiastic recommendation! It means the world to us to hear that your experience was amazing, and we're honored to be a part of such special moments. We look forward to assisting you and your friends again soon!
Got my dress and was absolutely impressed with quality! So many compliments!
Thank you so much, Grace, for sharing your wonderful experience! You're absolutely valued, and we’re delighted your dress turned is merit of compliments. We’re here any time you need expert help for future occasions!
The dress did not fit to size. The front off the waist was just bunched material and it looked awful and nothing like the photos online.
Your return policy does not work for people who don't have a normal, one size fits everything. I think it's wrong to say your dresses are custom made and cannot be returned when you only give options for specific sizes.
Thank you for sharing your experience, Madison. We genuinely appreciate your feedback and are sorry the dress didn’t meet your expectations—providing a great fit is important to us, and we’re actively working to improve both sizing and our return policy to better serve all body types. Please reach out directly so we can try to make this right for you.
First class service, very fast delivery and the dress style and quality is awesome and very well made to a very high standard
Thank you so much, Zack, for sharing your experience! We're thrilled to hear you loved the dress and how quickly it arrived—we truly appreciate your kind words and support. Looking forward to helping you shine again on special occasions!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Lisa, for sharing your wonderful experience and trusting us with such a special dress—it truly warms our hearts to hear your daughter feels like a princess in her custom gown. We're thrilled the fit, quality, and service exceeded your expectations, and we’re always here to help you find that perfect piece for any occasion in the future. Warmest wishes and thanks again for choosing us!”