SSENSE

Ordered a wallet two days ago, arrived in great shape today. Fast shipping, clear updates, and no hassle. Would use again

Order back in December 10 and never received my gift before Christmas status still preparing for shipping

Excellent quality, reasonable prices, fast delivery, in general I am satisfied with the work of this store and my purchases

I placed an order for two items through Ssense on December 9th, 2021 and was informed via email that it would take two days for the order to be processed. After eight days of not hearing about my order, I emailed Ssense asking for a status update, to which I was informed that there was a delay and that my order would not be processed until the first week of January. I would've appreciated that email after two days but understood that it being the holiday season, they were busy. The first week of January passed and I received an email stating that my order had been resolved despite the fact that it hadn't. I then proceeded to email Ssense asking for a status update AGAIN to which they replied that they were still experiencing delays and would send me an email when it was ready to be shipped. I finally received an email from Ssense nearly 6 weeks after I placed the order telling me that they didn't have the product I ordered. This is by far the worst customer service experience I have ever had. I find it very hard to believe that it takes a company 6 weeks to tell me that an item I ordered is out of stock. Had I received this information during the FIRST WEEK, I would've made other shopping decisions. ABSOLUTE WORST EXPERIENCE EVER. The fact that a company as large as Ssense doesn't have the capabilities of processing an order in a timely manner is absolutely ridiculous. I highly recommend taking your business elsewhere seeing as how this company doesn't really care about their customers. DON'T WASTE YOUR TIME!

I needed them for a shoot they wouldnt even give me a refund since my bank is handeling the dispute... v v unprofessional