So not buy from here! Customs opened my stuff charged me on top didnt get all my stuff and the company won't refund! Disgrace!
Very recommendable, my order cames in only two days to switzerland - carefully wrapped and in great quality.
Was able to return an ill-fitting dress and receive my refund, no sweat. They even responded to my update queries with a helpful timeline
I love my card so much. I been looking for that since forever and ssence has fast transaction. I got it the next day.
I ordered an item for my friends birthday on the 7th of October and I have received it because my parcel was delivered elsewhere.
I received my package in a well secured box within the week of purchase. Very happy with the service and how fast i got my items.
Go with netaporter instead. These people do not care about their customers at all, their content is weak, they are what is wrong with the world
After several successful orders with no problem I ordered a jacket which did not work out. I promptly returned it and received an email saying the return was received and I would be refunded. After 2 months of checking my credit card bill and seeing no refund I contacted them, first via email (no response) then via phone. The customer service rep confirmed the item was returned but said she had to pass my case on to colleagues to issue the refund. I don't hear anything further and after multiple follow up emails with no response they write back and say they cannot refund me without a copy of the UPS receipt, location of the UPS and date when returned. Uh ok… good thing I saved the receipt. I send this to them, then nothing for several more weeks and multiple emails. When they finally write back it's yet another different customer service rep saying they cannot refund me and need to open a case with their courier service. WHAT?! This has nothing to do with a courier service - they clearly have received the returned item. I even send them a screen shot of the UPS tracking that shows the person who signed for the package. They say that the courier service will be contacting me to investigate and do not under any circumstances open a case with my credit card company as doing so will jeopardize my ability to get a refund (?). Another week goes by and they email to say they have decided to proactively refund me but that the case is still open and to cooperate with the courier. WHY? There shouldn't even be an open case. I will see on my bill if they do indeed refund me but they seem to be scammers. Just please beware when buying from here. If you need to return they will make it extremely difficult. Make sure you keep all documentation and take photos of everything.
The delivery was quick. The product was very well packaged and as described. Will be definitely ordering again from this site.
I have been shopping here for years. And will continue doing! I have introduced several friends! The best site to shop
Easy, efficient service and competitive pricing. Goods were received within 5 days and were perfect. Will use SSense again for sure!
Poor customer service and very disappointed my delivery arrived late and I could not wear my shoes for the intended purchase
I personally don't like the golden color
The interior color of the leather bag that I ordered was gold
I felt a little unconfortable
But the overall representation is right
Ordered at 3PM one afternoon and it was shipped and arrived the next day! Outstanding service. I would highly recommend ordering from SSENSE.
I love ssense pls keep going bring me to leaned more trendy news, The photo is good, image is awesome, I love your picking style make me feel better
The parcel should come with return papers as I've found it very hard to return my package and also with the cost of delivery I expect a free return
Received a day after ordering, very quick shipping. Overall very pleased with the service and will be ordering from this site again in the future.
I ordered a gucci sneakers to them, but unfortunately its not right size for me. So i returned it to them. Easy and hassle free
Overview
SSENSE has a rating of 2 stars from 1,203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SSENSE most frequently mention customer service, credit card and business days. SSENSE ranks 232nd among Designer Clothes sites.
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- Montreal, QC, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louise,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience