SSENSEReviews 1,203

This is my second time to place an order of big amount on SSENSE. Every time it needs the authorization of my credit card, but I don't mind about it. However, as they promised to take 2 business days to process and 3 days for shipping, none of the above were close to the dates. Instead, it took more than 5 business days each time to process and a week to ship, which I've already out of the city for traveling. It should be shown honestly on the website that it takes the correct dates to process and shipping.
Last but not least, there's a hat I ordered among dozens of items in 2018. But it never arrived. I called the CS, they denied the misplacement and ask me to provide evidence. How do I provide evidence if I receive no hat... a picture of my bare hand? I never got a refund or re-delivery.

They have great deals. And they also have good service for the consumers! I really like this website!

Ssense ruined my Birthday!
My boyfriend bought a ysl bag as a gift for my birthday and when i checked the bag It looks like it was used. I found a strand of hair, some scratches, and smudges of make up. So then we file a complaint, but ssense is only giving us $100 off which i think its not reasonable for the bag. So then they decided that i should return the bag without getting a new one for the same prize instead gave me 10% off to purchase another one. It was their fault they should give me a brand new bag cuz when we purchased it it didn't say it was used it was on sale but it's not supposed to be used.

They say one thing on the phone saying if I order will be free returns so I order two sizes, they the. Say this is not correct and I will have to? I told them date and time that I made the call and want the recording they have no such phone call more lies I made to different phone calls asking this question and asked if was free calls they said yes and if not would give a reimbursement of the funds they will not call me back avoid at all cost don't know what will happen next with this company

It's my first time buying stuff from Ssense and I received a defective product. It has a rustic logo with black satin on it, and what they told me was that "it was designed like that". Of course I will be returning the wallet that I bought. Just want to alert people for whatever the bag or wallet they buy from them. What was good to me was that the shipping was really fast ad secure with DHL, they asked for your signature to finalize the whole shipping. To be short, please be very careful for the product!

Customer from the U.S.
I have purchased items via SSENSE several times. The items are not bad, but the shipping sucks so bad, especially when it's shipped by USPS which is the worst shipping method. Sadly you cannot choose an alternative method.
SSENSE use basically two shipping method, Fedex and USPS. Fedex does well, but USPS, it seems like they specialize in make your package missing.
In December, 2018, I made an order and it was shipped by USPS, which was supposed to be "delivered" by 31st, December 2018. However, now it is the end of January 2019, I have received nothing! The so-called investigation took one month, but no real progress has been made at all! The order worths nearly $2,000, and I am still contacting the customer service for my missing package!
Every time when they ship items via USPS, the packages get lost. This has happened more than once.
R. I. P my items delivered by USPS

Lost $2200 to them for returning winter coats that they said they never received.

I bought 5 coats and kept 1 coat. I returned the other coats in the boxes as they came... individual boxes taped together and a fixed the one shipping label that was provided to me.

Two weeks later, one coat return was processed. I called the customer service line, waited an hour on the phone to find out that they "never received the other jackets".

A few days later one of the jackets I returned somehow was sent to me again. At that time customer service was quick to make sure I can return the jacket. Since I wasn't getting anywhere with them, I went through the dispute with my credit card company. Five months later, they insisted on the charge and charged me again.

I proved to the credit card company that someone at Ssense signed received a package that was 8lbs.
The customer service representative insisted that the 4 jackets would have been 12lbs. That's BS because I kept the heaviest jacket and that around 1lbs. Their whole system is flawed!

1) why would they provide only one shipping label for all these jackets? If they indicated 8lbs for all those jackets, why would they now say 8lbs is lighter than all the jackets they received?
2) if they didn't receive my jackets, why did one jacket got returned to me?
3) worst customer service and sketchy "resolution". They sounded willing to help as a response to my bad review on Truepilot. But the representative via email was nasty to me.

So shopbob had these pair of men golden goose sneakers selling them as ladies and they were gone. I saw them appear on ssense. They were $650 so expensive but I wanted them. I got them and you know what? They aren't comfortable. Not like my first pair i worn for years and I can't wear them without socks or I get a blister. I never was able to break them in. Then, I got another pair from intermix and they are like butter I live in them and I also got a pair high tops from intermix perfect. I just ordered another pair from shopbob. But, why is the one from ssense hard as a rock and never got comfy and this is why people pay for the shoe is because of the comfort. I just read the last review if she got a fake bag, then these shoes are 100% fake! I got conned. You guys are good you advertise off the real site, probably copy shopbob and intermix and you fooled me but my feet killed. I now know why and it sucks!

I had a fraudulent charge to this Company, while it was still in the pending status I notified SSense customer service. SSense stated they would advise their fraud department, not to worry since it was pending they would take away the charge canceling the order. Four days later the charge was not removed and when I called them back to let them know they stated they had mailed the $705.00 tennis shoes out to an address in Florida. All they did was apologize repeatedly and say there was nothing they could or would do.