SSENSEReviews 1,203

I'm not sure what happened to SSENSE. They used to ship really fast and provided good customer service. Now, I don't even know if they'll ship my order and live customer service is nonexistent. It's been two weeks and my order still shows received. Didn't they just received billions of dollars in investment money and they can't even operate like a billion dollar company? Shop elsewhere!

Ordered on 12/10/2021 not even shipped by 1/11/2022. The customer service is garbage, only idiot still buy on this site.

Phones lines don't work, they don't respond to emails either. I have 2 orders paid for sitting for 2 weeks they will not respond about status of my order.the computer generated case numbers open and then close without actual responses to answer my inquiries…. Are the in business?

This is a terrible company with zero customer service. I ordered in Dec. And emailed customer service several times for an update and just get a generic reply. Have to do a charge back on my order.

This place need a major make over purchase some item on the 10th of December was told I would get my items from Christmas. Christmas past I got a excuses and was told 1st of January. 2nd week in January I was only given a refund. When I made my purchase sizes where still in stock even the next day. Spoke to a David M he is the worst customer service agent work for this place. I honestly wouldn't recommen people todo business with this place. Hence why its a 3.7star and not 5star. I bet my bottom dollar its customer service

It's been 2 weeks since the day I placed an order and there's no shipment, no response! Do not buy from this website. Totally a scammer! Warning to everyone!

Closed phone lines…. Days of waiting for email reply's and then losing out on merchandise that was part of your order. How did SSENSE get so bad?!?!?! Long time customer who is now a UNHAPPY CUSTOMER

If you need to return something I can guarantee you with 100% confidence you will want to kill yourself. The whole customer experience is horrible. If you can buy the products you like elsewhere I would HIGHLY recommend you do so. SSENSE is awful to their customers.

SSENSE sells a lot of designer clothing cheaper than other sites, and always have a ton of discounts! Shipping to Australia does cost $40 which is very expensive, but there is free shipping over $450!

Slow shipping, slow returns, and barely existent customer service. Their website currently says the phone lines are "down", and I was nearly 100th in line to chat with a virtual representative. I get the sense that they're doing plenty of business, but are either too greedy or incompetent to properly staff their operation. Only order from here if you don't have other options.

My credit card was stolen and a $575 order was placed with Ssense. Fortunately my bank caught the fraud. But when I called Ssence customer service to make sure the order was cancelled, the recording said the customer service line was "closed." I could file a complaint on line, which I did, but because this was an urgent matter involving fraud on my credit card their response was unacceptable. I received an automated email saying they received my complaint, but I have no idea where the matter stands or if it is being acted upon. Five days have gone by and I have heard nothing from them. I have also tried calling every day since then and each time they say the customer service line is closed. It also mentions the standard company excuse, "due to a higher than average volume of calls."

I would not buy from this company simply given their lack of customer response.

Terrible! I paid for fast shipping today is the 10th day my order still says processing. NEVER USE THIS WEBSITE! $200 I won't get back. They're phone lines are down and they don't answer emails

Ordered a pair of boots! I never receive them! Called emailed costumer service and I got automated response!
Holiday closure. Too
Much volume!
It is a horrible service! I will never buy here again!

Take your business elsewhere. Unfortunately, customer service has taken a steep decline recently. I had a terrible experience with a return. Read other customer feedback on their social media account before you order.

If I could give them a minus 10 review I would. From start it has been horrendous dealing with this joke of a company. It took them 3 weeks to send me my item, and when it did arrive it was the wrong product I ordered. There is no returns info on their website. I emailed in the pics of the item, only for all of my emails to bounce back undeliverable.

10 emails back and forth, and they keep asking me to send in the same info. Waiting over an hour on hold at times. I am still waiting for my refund.

Please please please avoid SSense at all costs, they should be shut down immediately.

Terrible please do not buy from here!

I recently purchased a pair of boots for over 500 pounds and realised I had ordered the wrong size. I tried to contact the company to change the size or cancel the order straight away. I tired calling by phone, live chat, email and was unable to get this rectified until the item was dispatched. Not one person got back to me until over 4 days later and then I was informed by email that it was too late and they had been dispatched. Now I have to pay to return the item from the uk to Canada and I have no confidence in the company. This is the first time I have purchased anything on SSENSE and it will be the last. There is something very shady with this company and it makes me uncomfortable paying for expensive designer items from a company that is unable to provide simple customer service. Please be very careful and do not buy from here as I have learned the hard way.

It came fast in like a week I thought they say 2 weeks and the item as described. Would order again in future. Thank you so much!

I ordered my item during thanks giving, emailed them 3 days after I ordered the item since it still haven't been shipped out, no response n followed up with them on day 5 again.
Finally my order status updated to on hold on day 7, emailed them again with no response. They finally emailed me saying the item was oversold and that moment it is still in stock in their website. Only one apology email with coupon. Such a responsible seller, sure I will not order from them anymore.
My bank is charging me admin fee n they are not absorbing the fee. They did not reply my email, not even Facebook messenger.

I definitely don't plan on shopping with SSENSE again and would not recommend the company (and there are many other businesses that carry the same brands and others, but have good reputations).

In summary, the main issues are...

The delivery time stated at checkout was about 3 days. It's been 23 days, however the order still hasn't shipped. They won't provide an updated ETA. Christmas gifts and vacation items won't arrive in time.

Customer service isn't able to help or provide additional information.

Now they are no longer accepting phone calls ("to better serve you").

Their Chat system does not work.

Emails may take "3-5 business days" for reply.

They still have a "3-4 day" shipping option listed on their website.

It looks as though they are taking orders under false pretenses (stating delivery times they know they can't deliver).

If I would have known the order would have taken over 3 weeks to arrive (ETA still unknown), I wouldn't have placed the order.

They closed their phone lines and emails are not being responded to! Their chat service is a joke! I waited 40 minutes in que and I got disconnected when there were 5 people ahead of me!
They have a 30 day return policy but my account indicates the item I bought three weeks ago is no longer eligible for a return!