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We were recommended Squirrel by a family member and they were fantastic. They made the whole process so easy and provided great assistance and information for first home buyers. I always recommend them to others when people ask how we went about the home buying process. Our broker was lovely and friendly and we greatly appreciated the follow up phone calls when our mortgage rates were up for review.See positive reviews
Although she was a lovely person the service wasn't great. For example, she told us we could not get money we needed to finalise the contract from the bank which would have meant that we could not buy the house. When my lawyer got in contact with the bank, we realised that she'd only sent an email to the bank and didn't explain the situation which is why they automatically denied us. After my lawyer got in touch, we were able to get the money. Another example was when the contract was finalised, I later realised that she didn't explain the repayments process at all as the ASB customer Service worker explained things very simply and clearly to me. Additionally she'd confirmed to me that our repayments would be a specific value but when I noticed that the actual amount coming out of my account was different she said she would follow this up but then I never heard back. I think she was nice to speak to however I wouldn't use her again or recommend her to a friend.See critical reviews
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