Square Inc

We have using square for 4/5 years.

We decided to do online ordering for our pizzeria and are going to use the square website platform. They recommended a company called Scope to design and build our website. After many months of working with this company and never getting the site up and running correctly... we decided to use a different company. The second company had the website live and functioning with-in one week.

Square & Scope refused to refund any of the money we paid them to build our website.

Highly recommend not using either of these companies.

They should really define what transfers they have available.
Any payment I'm expecting is a headache to even receive.
I have it set up for instant transfer But I struggle for up to 3-4 hrs minimum and typically have to go to support to even access my funds. Square has been the one program I have to fight with in order to get my money.

I opened an account with them to make life easier. Well epic fail. They took my customers deposit put my account on hold for needing more information. Over 3 days i sent them information they asked for, why did it take 3 days, because they kept coming back with needing more info. I'm on a deadline with this customer and now i will not be able to meet that deadline. You can't get ahold of anyone on the phone you have to chat message with them. Customer service a zero, program a zero, and will be taking my business to swipe simple. Absolutely the worst customer service experience in my life. 3 days later and still no money in the account because it is still on hold. The only reason it is getting 1 start is because i can't put zero. While t he money sits in their account they keep drawing the interest on my customers money. HORRIBLE

Square's customer service is a joke.

The first time I contacted Square was in regards to POS equipment I purchased. My order was cancelled immediately after it was confirmed. I contacted chat support to find out why, and in the middle of trying to resolve my issue, the agent stopped responding.

I contacted them a second time because I wanted to transfer money from my Square account back to its original payment source. The agent kept asking me to verify my Square debit card, which I never received. Additionally, the agent couldn't give me an explanation as to why my original funding source was unlinked from my account. So, I was forced to link it again, and now I'm waiting until Nov. 3 for it to be verified. This place is a joke. Seriously, find ANY other business to handle your business account and transactions.

SQUARE IS HORRIBLE! They blocked my phone from calling customer support! Unheard of. Any issues or questions I can't solve. They often deem Fraudulent transaction & freeze your money. You try to resolve - their customer service is Non existent: incompetent, barely speak English & only run arounds. None of my issues had ever be solved. Horrible scammer Co to entrust your $.

I had a Tenant signed a lease agreement for 12 months my tenant received reoccurring statements every month once rent is due. If square actually took the time to look she's been paying so all of a sudden it was a mistake. Well she paid her rent late and then disputed it saying that she has no regulation of the transaction with that being said she was able to get her rent money back through Square. ( they fell for the scam) and clearly this is something that the tenant do is dispute transactions after they received services so if you are a landlord, you may not want to use square they favored in the card holders favor me the landlord without rent, knowing that she has abandoned my property. I have damages and text messages as well as the lease that I was able to prove to square that she was a tenant, and they still agreed in her favor. I am not happy with please do not do business with them to save your sanity.

My Weebly website was hacked and since Square now owns Weebly they offer tech support. However, after 4 days of texting back and forth they have still not fixed the infected website or offered any solutions. They no longer even reply to my repeated requests.

Three days later a fantastic man by the name of Luis called me and said that the problem was a corrupted theme. He reinstalled the theme and all malicious hijacker code disappeared. Many thanks, Luis! However, Square should make it easer to contact a live person. I had spend hours sending texts back and forth and got disconnected a few times in the process.

My review is the same as many others. I started my food business a year ago and needed a way to charge my customer's cards. I thought Squareup would be a great way to many my business funds and support customer's payment options. Was I wrong, after a month of sells. They shut down my account and forced me to refund all the money I have made for that month. I tried calling customer service but, no prevail. In result, I lost a lot of money. Please don't use this company no matter what.

They deactivated my account, without explanation. Now they are holding over $5k of my funds for "90 days" even though the funds have cleared every transaction except theirs. This is money I need for medical purposes hence why i sold the items. Thanks square, your local disabled veteran.

After been working with them for long time my account was deactivated due to violations of terms. My website is a global sales intermediator between providers and clients. All our monetary process it's performed solely in Miami, FL USA. Even been allowed to perform our business activities under the US Department of Commerce regulations the USA Merchants providers are not allowing businesses like mine to use their services and they don't even provide a reasonable reason of why. If they see the name of Cuba somewhere, that's enough reason to stop doing businesses without even knowing the government regulations or applying them. In around 1 year we never had a problem with charges back, with complaints to them from out clients, nothing. Everything was smooth during that time.

They ARE a scam company that works with other scam companies to bilk you out of your money. I lost $460 by placing an order with another company that required Venmo payment. That company said they never got the money and I got an e-mail from Venmo saying they paid square.com but they deny getting the money.

I can't believe that Square support is so terrible. My integration with Doordash has been down for 3 weeks now and I can't get a Square engineer to take a seriously look at it. They say they only communicate via email, but they only answer 1 email per day and it's always some nonsense to try and blame Doordash. Doordash is ready to talk to them, but they won't communicate with Dorodash at all. So frustrating.

Stay away, it appears to be a scam. No customer service, all computer virtual nonsense, no way to trying to solve problems except a virtual chat of no help, info to close account is bogus, leads to no links. Entering any bank info is very risky.

We paid for and setup an e-commerce website including manually installing hundreds of items for purchase, publish the site, everything looked fine.
When we went to use the site, Square indicated they deactivated our e-commerce part of the site without explanation and would not converse with us to why.
We then tried to disable the registrar transfer feature to enable transferring the site to another hosting company; Square would not allow this either.
We are now in the process of trying to get our money back from Square.
We would not recommend doing business with a nefarious company such as Square.

I signed up with Square for my Interior Design business. My first payment went through with no problem. Then, after sending an invoice to a second client and recieving their payment, my account was flagged and they requested more information from me. I sent them the requested info and they still decided to deactivate my account. They ALSO said my funds would not be released for 2 months. Two months! My other option is to give my client a refund (which makes me look bad). Square refused to give me an explanation or provide a method to rectify the situation. After talking to others, I found that this is just how they do business. The randomely deactivate accounts and shrug their shoulders when we ask why. In their email that they responded to me after 3 days they said my account will be permanently deactivated. That was it. I suggest going to Consumer Affairs and seeing their reviews.