Spring Hill Nurseries

Springhill Nursery apparently will gladly take your money and then push back the shipping date and go radio silent in response to any of your attempts for clarification on the yet-to-be shipped-let-alone-delivered order. They don't answer calls and send you to voicemail. This experience has been infuriating given the size and amount of the placed order.

I went online, typed in Bulb Basket Kit, kit came up, item #******* for $4.99, what is misleading, in that same ad, below the Bulb Basket Complete, is Bulb Basket Replacement Lid, which is automatically highlighted, there lies the problem, the Bulb Basket Complete should be highlighted, not the Bulb Basket Replacement Lid, which I did not realize when I ordered, I paid $10.95 for shipping, plus, because of their misleading advertising, I paid $8.85 for return shipping for an astronomical total of $19.80, I HAVE NOTHING TO SHOW FOR, in addition, I returned the items, they received the returned items on 10/9/24, after 8 days and a telephone call, they finally gave me a credit only for the items not the shipping. Not a reliable company.

Avoid these people. No customer service. No communication. See items shipped wrong. No one to speak to. Work very hard for their piss poor ratings

I've tried to attach a video but don't know if it uploaded.

Stay clear of this bunch! No service after sale!

"Rock and Roll" Rose plant arrived with 1 bloom and 6 fat buds. Leaves were firm and green. Planted same afternoon, and 3 days now and in full bloom. Great packaging. The bush was twice as big as I expected. Looks at home next to my existing roses also in bloom. Tyler, Texas.

I ordered 3 honeysuckle with the intent to order 30 if these worked out. I received a delivery date. It came and went and no plants. I waited two more days then contacted customer service. No response. Randomly a week later they show up on my doorstep as dirt in a bag with a stick. No carton, no binding, nothing holding the roots in dirt.
I left a 1 star review and lo and behold I heard back only to be told they "were elated that the product was deliver in 8 days of shipping" which was a complete lie. On top of this they refused to post my review on their site. I have now asked for a replacement of my dead sticks, awaiting a response yet again.
Their "reviews" are not truthful as they do not post all of the reviews as witnessed with my 1 star review.

They didn't have items in stock and instead of refunding my money they twisted my arm to purchase alternative products. Then those plants which were supposed to arrive in August didn't arrive until mid November and when I expressed concern about the appropriateness for timing of planting they told me I could contact them if the plants did not survive. They did not survive, and upon calling them today, March 17, I was told that I would not be able to get the plants re-ordered and re-shipped until autumn. Buyer beware!

Placed an order for product that showed as in stock. Several days later i went to check on the order status and discovered it had been cancelled without notice. I did receive an email notification 8 days after they cancelled it!
I would not shop here.

I ordered 2 Blue Zebra Primroses and a Vialii Primrose in March. I received the Blue Zebras on 3-27. One was a sad little thing with one leaf, while the other had three leaves. I potted them up because they were too weak to put in the ground. The stronger one is growing and trying to flower, and the other is still a sad little leaf.
I also ordered 3 Lenten Roses. They also came looking battered and weak. (You can see the damaged older leaves in the attached photo.) They're also in pots, although these are doing better than the Primroses. The Vialii hasn't shipped yet, and from what I see in the other reviews, I'm not hopeful.
I have been gardening for 40 years now, and have never had such a bad experience with a company.
Please, please, do yourself a favor and resist the temptation of their slick catalog. What you see isn't what you'll be getting. If I could give a minus rating, I would.

I got some coupons in the mail & was gonna buy rose's & some shade plants from this company.
Thank God I always check reviews, I looked thru quite a few & not one had more than one star. I'm other words NO ONE had anything good to say about this place! Again I'm so glad I've learned to check reviews. So thanks to all of you that did leave one of

They did not send what I ordered and of course I had to wait six months for it to bloom to find that out. When I notified them of the error they gave me an instore credit instead of correcting the error and sending me what I ordered.
Why would I buy anything else from this company (even w/ store credit) if they do a bait and switch in fulfillment?

This company is horrible. My "rush" order is once again three months late and every time I call I hear it's going to be another month before it ships. Another order I received as a gift for a $30 clematis arrived as a 4" plant that was dead. I shouldn't have gone back. NEVER order from this company who claims to be in Ohio but you can't talk to someone who speaks English.

I was placing an order with the company and got multiple different prices from the emails, the catalog and the website. I emailed them and received a confirmation and a case number. Noone ever contacted me. I reached back out to them and basically the response was "yes we have different prices" and NO offer to even honor the lower prices or even attempt to fix the problem. Terrible customer service. After reading these reviews, I am glad that I did not place an order.

For years, I have received catalogs from Spring Hill Nurseries in the mail, but I never ordered. So I finally decided to give them a try. I ordered 3 different types of lilies. Absolutely none of them bloomed! I called customer service. They refused to give my money back and would not mail more bulbs. They just gave me store credit of maybe $5.00. I paid more than that for the flowers. I had to pay postage. I am afraid to order anymore from Spring Hill Nurseries.

Ordered $75 worth of plants. Only 2 of them weren't dead or dying. Spring Hill then offered coupons fo $43.20. When I went to redeem them the plants I selected were four times the price. There was no way around that. They couldn't seem to find my previous order even though I gave them dates, Account numbers, etc. Don't go there. You will come away dissatisfied and angry.
Number,

Do not purchase from this company! I purchased 8 roses. 4 arrived dead, I contacted them and I was told they did not have replacement to contact them when they offer roses again. I waited 6 months to contact them again. Instead of replacing the lost roses. I was given a credit for 2 roses. Their prices have doubled so now I can only buy 1 rose. What a horrible waste of my time. To plant them all and not even get a leaf. Not even a full refund.

I purchased 3 rosebushes from these people, when I received them I planted and followed all of the instructions that were given. However, after 1 week all three are dead. I have planted and cared for rosebushes for many years and never have I experienced this. I sent an email and have heard nothing back. Doubt I will and out of alot of money.

Received part of my order and they seem fine. Second part shipped later. Good old FedEx delivered it somewhere else on 10-1-22. Now I called Springhill that same day. Ecplained it was not sent to me. They no longer had the items to reship. Asked for a refund, their answer, no we will credit your account. No, want a refund. After being on hold for 10 minutes, was told well, we will send you a check. Still no check. Told my husband that day they wouldn't send a refund. I was right. Just go to local nurseries. Lesson learned. Their first mistake is using FedEx. The second is not honoring their money back guarentee.

I paid $75 for 3 Beautiful Bride Clematis plants. I bought them in early May because the website said delivery was in two weeks. By late May, I still didn't have them. I contacted them, and they finally sent me my vines, which arrived last week on June 9. Of the three vines, one arrived dead and two are nearly dead and will probably not survive. A complete waste of money. I contacted them again after the vines arrived in such bad shape, and all they'll offer me is a $25 credit to their website… no refunds. Take your business elsewhere!

The guarantee is a lie. An order of 28 lilac bulbs last spring got lost by FedEx during sub-freezing weather and arrived looking horrible. Customer service said to wait 2-4 weeks for them to reanimate, then 3-5 weeks, then 4-6 weeks, then stopped responding when I said I wanted replacements because most were obviously dead or stunted. This company is run by thieves.

I placed an order on 3/21/22 it is now 4/30/22 and I still don't have my plants. The ship date keeps moving forward, it was two weeks, then a month, now another month! I placed an order with Wayside Nursery and received my plants in two days. When I tried to cancel my order I was told that it is not possible to do so. I am totally fed up with this company. Beware!