SportsMemorabilia.com
website thubmnail of SportsMemorabilia.com

SportsMemorabilia.comReviews 652

3.6

About the Business

Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.


sportsmemorabilia.com
Founded in 1996
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SportsMemorabilia.com Reviews Summary

SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.

service
53
value
47
quality
41
France
1 review
0 helpful votes
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J'ai commendé un cadeau pour noel pour mon frere. A destination de la fance. J'avais demander un envoie rapide et mon colis est arrivé en 1 semaine. Je suis vraiment content du service apres vente et du support qui on répondu rapidement à ma demande. MERCI

Date of experience: December 18, 2018
Washington
1 review
0 helpful votes
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Fantastic!
December 19, 2018

If only every customer service rep was like Terrence!

Somehow my shipping address and my billing address got combined and mixed. Terrence sorted it out right away and was kind enough to follow up a second time (a few days later) to make sure I had received my tracking number.

Date of experience: December 18, 2018
California
2 reviews
0 helpful votes
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Great follow up.
December 19, 2018

I have purchased items from them for many years. These are always gifts for my husband.
They have a wide selection of products that fit into my budget.
Quality service, quality products.

Date of experience: December 18, 2018
New Jersey
1 review
0 helpful votes
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Excellent
December 18, 2018

Crisin is awesome. I ordered an item an unfortunately the wrong one was sent by mistake. Cristin M was able to successfully locate the right item for me and went above and beyond to ship it out the next day so that I could receive it when needed. I will definitely be shopping with Sports Memorabilia again in the future. Great service and quick shipping.

Date of experience: December 18, 2018
New York
1 review
0 helpful votes
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Very Positive Experience
December 18, 2018

Ordered a gift for my dad as a birthday present, item arrived in good condition and as described- he could not be happier with it. I did end up contacting Lexi from customer service for an update on how long the process would take and she was great; quite helpful both with the information I requested and following up to make sure I was satisfied. I will definitely shop here again should I need anything else they carry.

Date of experience: December 18, 2018
Massachusetts
1 review
0 helpful votes
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Taryn - A great person!
December 18, 2018

Taryn was so very helpful and kind and understanding! It was a pleasure knowing that
Someone was dedicated to get my Christmas gift by Christmas. I am very grateful for
Her and wanted you to know it!

Elaine Tomanio

Date of experience: December 18, 2018
New Mexico
1 review
0 helpful votes
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Kevin was very helpful with my order! He let me know when my order was expected to arrive and still followed up with me after to make sure I received it. Thanks Kevin!

Date of experience: December 17, 2018
North Carolina
1 review
0 helpful votes
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Amazing customer service
December 18, 2018

Lexi provided amazing customer service. She personally sent me all my tracking information and made sure I received my package when she noticed it was delivered. I didn't feel like this was the typical online experience - she went above and beyond to make sure there was a personal touch and that this gift came in time for Christmas

Date of experience: December 17, 2018
Pennsylvania
1 review
0 helpful votes
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Great customer service
December 18, 2018

Connie was awesome, she really helped me get a special gift delivered on time. She and the company are top notch.

Date of experience: December 17, 2018
Pennsylvania
1 review
0 helpful votes
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Kevin was very helpful
December 17, 2018

Kevin was VERY helpful in solving my problem. I thought it was gonna be a hassel but everything worked out great and was taking care of in a timely manner. Thanks again

Date of experience: December 16, 2018
Texas
1 review
0 helpful votes
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Coupon refund
December 16, 2018

Customer service is lacking nowadays and he went above and beyond! He was super friendly and professional!

Date of experience: December 15, 2018
Virginia
1 review
0 helpful votes
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Company was very dedicated to ensure we got our order before Christmas. Would definitely use them again.

Date of experience: December 15, 2018
Colorado
1 review
0 helpful votes
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I purchased a jersey from the site for my dad and input the wrong address to FedEx returning it to the seller, i emailed their customer service rep Gabriel and he was very helpful and always on top of it. He tracked it from the return and then once they couldn't find it in the warehouse offered a different product at no cost to me even though it was my error, i truly feel confident buying from them again as I know they will look out for their customers, thanks Gabriel!

Date of experience: December 15, 2018
Pennsylvania
2 reviews
0 helpful votes
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After realizing I forgot to include a promo code when checking out, I called your company and received exemplary help from Gabriel Miranda. She helped me to resolve my oversight and credited my account for the amount I would have received if I had used the promo code. Gabriel was extremely helpful and professional.

Date of experience: December 14, 2018
New York
1 review
0 helpful votes
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Great customer service!
December 15, 2018

Taryn was so helpful facilitating my return and communicating with me throughout the process! Reduced my stress level during the craziness of the holidays!

Date of experience: December 14, 2018
Michigan
1 review
0 helpful votes
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Made My Christmas
December 15, 2018

Gabriel followed through with what he said regarding the shipping issue I was having. Integrity is a rare find these days, but not with him. Because of him, my 9-year old grandson will have the best Christmas present ever.

Date of experience: December 14, 2018
Canada
1 review
0 helpful votes
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Review on Lexi
December 15, 2018

She emailed me and gave me the number to call fed ex with my problem. Problem got resolved. Pretty simple stuff.

Date of experience: December 14, 2018
Australia
1 review
0 helpful votes
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Gabriel Miranda
December 15, 2018

Gabriel went above and beyond trying to help me track down my order. He provided excellent customer service trying every method to help me find my order and then went on to help me fast track it in hopes that it would arrive before Christmas. Most people would have just let me know they couldn't find my order using my name but Gabriel tried multiple methods to ensure he could help me out. I was worried that I had paid for my item and not received an email confirmation but Gabriel made feel alot better and assured me he would do everything he can to get it sent out ASAP. He was extremely helpful and friendly.

Date of experience: December 14, 2018
California
1 review
1 helpful vote
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My order was initially lost and forgotten... and due to NO HELP AT ALL from the guy who was supposed to be my "account manager" (he knows who he is) and point of contact, I was forced to contact customer service, and THANKFULLY I GOT AJ! AJ did more than a senior account executive could do! He tracked down the missing order, got the framing expedited and then insisted that the shipping happen overnight. He is even helping me get a refund for the overnight shipping I requested. AJ helped turn a disaster into a 12 day ordeal which was salvageable. (a simple frame and ship should never take 12 days!) The FIVE STARS IS ONLY FOR AJ... NOT THIS COMPANY THOUGH... they get one star, as well as the senior account executive that said he was taking over my account and that if I had any questions or problems to let him know... well I did and he did nothing. This is not how to treat a customer. Also they allow you to choose and pay for overnight shipping when they know it will never happen because framing requires more time... three days in fact (which is ridiculous). The "Senior Account Executives" don't care about you... just about making more sales. So, in a nutshell, I will say they are extremely lucky to have AJ, because without him I would be calling the better business bureau.

Date of experience: December 14, 2018
New York
1 review
0 helpful votes
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Gabriel
December 14, 2018

Gabriel was very helpful and responsive with all of my questions and followed-up in a professional way!

Date of experience: December 14, 2018