SportsMemorabilia.com

Although Sports Memorabilia had issues fulfilling my order which caused a long delay with these items being shipped, Lilly from customer service went above and beyond in making sure that this did not slip through the cracks. Lilly provided outstanding customer service in providing timely assistance.

Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere.
This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.

I would give their website 7 out of 10 stars because they really need to improve it so you access information on the status of your order. I called in and the automated system told me my order was still processing so I talked to their agent Connie which I'm going to give her 10 stars. Connie was super helpful and a pleasure to talk too. Most customer service agents you talk to anywhere everybody knows they are oh hum but Connie made it a pleasure and so helpful. She told me my package was shipped and where it was it and emailed me the tracking number.
So sports memorabilia improve your website and recognize your great customer service agents. Connie will probably make me a repeat customer.

Thanks again Connie!

I received my item and immediately followed the authentication instructions. My hologram came back invalid. I contacted Seller by phone and immediately responded to their email with pics as instructed. Radio silence since and no response to my issue. Authentication is critical with collectibles and trust is broken when in question.

I didn't make any purchases on this website, but it was high on the list on google (which you can totally pay for) as I was trying to put see how much my signed Allen jersey might be worth.

The prices looked... absolutely stupid high. Then I saw this card being offered for like $120. A 2021 panini Optic Josh Allen card PSA 9! So I looked at Ebay and found people had bought the same card for less then 5 bucks.

Absolutely rediculous. Personally, I just seeing that I would NEVER purchase anything from this site. I feel bad for all the unsuspecting people that were just trying to get their loved ones or friends a nice gift that got bamboozled.

Purchased merchandise and was told they offer express delivery in 2 days, I'm receiving it in 7 days wtf! My receipt states I paid for 2 day express delivery. Needed it by the 4th day for a birthday surprise thanks for ruining it. Beware, you've been warned you should read the Facebook reviews good luck

Received a package that had been damaged and corresponded with Cristin. She gave me simple and accurate instructions on what to do. I very quickly got a replacement which was perfect. Cristin could not have been more helpful! Thanks!

Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow.

As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish.

Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her.

Thanks again,
Gary Davis

Terrible experience through their Steiner subsidiary. Bought a card on 12/5. Money was taken, confirmation email was sent. 12/6 I get An email saying they sold me a card that was out of stock and to call a number and they will help me secure the card elsewhere.
That was a useless 20 second call that they basically blew me off and said there is nothing I can do. I bought many cards from eBay and other websites and never was sold a card that was out of stock. Terrible service and very disappointed and they could care less it happened.

Jim Walsh

Never received the item and it was just sent to the town over from me with no specific address or instructions. Unsure how to recover the jersey or how to be reimbursed. Kind of disappointing if I lose money and receive no item out of this exchange.

Bought an item, never received tracking info. Called to check on it, order had been cancelled but I was never notified. Still showed that the item was available on website. Called to ask why there was availability and was told the website runs behind. However after ordering it the item went from available to unavailable back to available. If you are in a bit of a hurry do not deal with this company it could your Christmas. Also when I ordered the item I talked to an individual to verify it was what I wanted and was never told it was unavailable.

I phone-ordered an autographed photo for a gift, and the service was informative and prompt. The selection of products was impressive, and I easily found what I wanted. I had concerns about the autographed sports memorabilia market, but my questions were thoughtfully answered. Thanks for the great service!

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

An item in stock became out of stock when its price was not updated before i ordered it. Then i received calls from guys "on the inside" that had me if i wanted REAL stuff.

Bought a $9000 bat for my husband's birthday which was supposed to be delivered Sent 28th and since it wasn't I called customer service. Well, it seems that although my credit card was charged and I have an order #, they told me that they no longer have the bat. I was offered nothing for their mistake and now have no gift for my husband. Shame on you SporthsMemorabilia, shame on you. I have no doubt someone else with status offered more money after I bought it, and it was given to them. Terrible for business and you just lost mine.

Rep Zach Berman is a joke who only contacts you if you are buying something. Don't receive an item you paid for in 4 months? No reply.
Ordered an item that didn't even exist, signed helmet. The signing scheduled 6 weeks after my
Purchase. I called in to inquire and assured I would get the product by end of April.
By end of May, nothing, tracking still in processing, no responses to my email.
Take my advice, pretend you want to buy something really expensive if you have a question about your order - they will answer super quick!
That's how I finally got my refund.
No regrets other than choosing this site in the first place.
Overpriced, awful customer service, selling things they don't even have.

After several attempts to locate 3 items on an order that were never received 1.5 weeks in, on my third email to sports memorabilia I received an email from Alexis Mariner. Thankfully! Within days she had rectified the situation and I received the items in time for Christmas. Just a thought, but you may want to have her train ALL your customer service staff. Having been a manager in CS for 20 years she impressed me not only with her communication, but with her quick handling of the situation, making it right and her follow up after the fact! It is only because of her, that I will use your company again.

Had a bad experience with them. Order a helmet for christmas present end Nov and site said "in stock". Never arrived and they hardly respond to emails with no phone number. I ordered a different helmet and it came quickly but not the one my son wanted. They provided RA and label so I shipped it back. After MULTIPLE email exchanges I finally received the helmet ordered end Nov on Feb 10th. However, they apologized that the returned helmet was received but not processed. After a month of them holding both my funds and helmet, I insisted on a refund, after a week of no response I had to initiate a dispute with CC company, still outstanding. They blame christmas and superbowl orders for delays but this is not good customer support nor business practice!

For a company that sells a lot of hats, they sure don't know how to store and package them properly. When I go to a store to buy a hat, I expect there to not be a single crease in it, and the material to be of somewhat high enough quality where the hat does not collapse into a deformed turd when I take it off. Hats should be able to hold their true form. Even when I put it on, it looks like its been tossed into a lake and dried in the sun. Terrible quality. I waited two weeks for this. This is why I don't online shop for hats, and neither should anyone else. Hats should be sold in stores only.