• SportsMemorabilia.com

SportsMemorabilia.com

Overview

SportsMemorabilia.com has a rating of 4.76 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.

  • Service
    56
  • Value
    50
  • Quality
    44
Positive reviews (last 12 months): 75%
Positive
6
Neutral
0
Negative
2
23
See all photos

What reviewers want you to know

Positive highlights

  • Vincent Gallo and Shelby Coyle were very professional and really got the order done quickly and easily.
  • Connie Hubbard was extremely patient and helpfully in answering my questions and resolving my problem 5 stars

Critical highlights

  • Horrible customer service on many different occasions.
How would you rate SportsMemorabilia.com?
Top Positive Review

“Excellent Customer Service”

Gary D.
10/21/23

Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow. As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish. Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her. Thanks again, Gary Davis

Top Critical Review

“POTENTIAL CLIENTS READ”

Cato S.
5/17/23

Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere. This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.

Reviews (651)

Rating

Timeframe

Other

Reviews that mention popular keywords

shelby coyle (43) connie hubbard (25) customer service (352)
Thumbnail of user robertt3840
1 review
0 helpful votes
December 30th, 2023

Although Sports Memorabilia had issues fulfilling my order which caused a long delay with these items being shipped, Lilly from customer service went above and beyond in making sure that this did not slip through the cracks. Lilly provided outstanding customer service in providing timely assistance.

Products used:
Baseballs and display case

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyd633
2 reviews
0 helpful votes
October 21st, 2023

Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow.

As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish.

Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her.

Thanks again,
Gary Davis

Products used:
Celebrity athlete signed and framed photo

Service
Quality
Thumbnail of user erinf11
Nigel P. – SportsMemorabilia.com Rep

Hello Gary! Thank you for reaching out, and we are grateful for the positive feedback! We are so happy to hear that you had a great experience with your most recent order with us! Courtney

Thumbnail of user cato
1 review
1 helpful vote
May 17th, 2023

Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere.
This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaeltneto
1 review
0 helpful votes
February 8th, 2024

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

Service
Value
Shipping
Quality
Thumbnail of user tylerc591
1 review
0 helpful votes
March 9th, 2023

I didn't make any purchases on this website, but it was high on the list on google (which you can totally pay for) as I was trying to put see how much my signed Allen jersey might be worth.

The prices looked... absolutely stupid high. Then I saw this card being offered for like $120. A 2021 panini Optic Josh Allen card PSA 9! So I looked at Ebay and found people had bought the same card for less then 5 bucks.

Absolutely rediculous. Personally, I just seeing that I would NEVER purchase anything from this site. I feel bad for all the unsuspecting people that were just trying to get their loved ones or friends a nice gift that got bamboozled.

Tip for consumers:
Don't get bamboozled.

Products used:
Sports cards

Value
Thumbnail of user richards1630
1 review
0 helpful votes
December 9th, 2019

I purchased the Mahogany MLB Jersey display case for a Red Sox Jersey I wore during a Red Sox Fantasy Camp I attended many years ago.

The display case was delivered as promised and the cardboard box it was delivered in was in rough condition but the display case was packed with extra bubble packing and survived the journey.

The reason why I gave it just 3 stars (average) is the door frame hinge screws were mounted crooked so the case door is not level when the door is closed.

I also don't believe the case frame is real wood-- it looks more like pressed wood. There is a little bit of white substance (maybe glue?) near one of the 45 degree frame joints that I can't seem to remove.

Also, the inner case frame body holding the jersey is made of plastic and is not rigid enough and will bend a little when the door is open even with 5 screws holding the case to the wall.

The case window is acrylic plastic (not real glass) and a couple of glazing points needed to be redone as they became loose which I assume was during transit.

* SportsMemorabilia.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michaels10062
1 review
2 helpful votes
December 6th, 2022
Verified purchase

I received my item and immediately followed the authentication instructions. My hologram came back invalid. I contacted Seller by phone and immediately responded to their email with pics as instructed. Radio silence since and no response to my issue. Authentication is critical with collectibles and trust is broken when in question.

Tip for consumers:
Hologram was invalid and seller is not responding

Products used:
autographed football

Service
Value
Shipping
Quality
Thumbnail of user flomcarbone
1 review
0 helpful votes
November 6th, 2023

Ruth was very helpful and contacted me ASAP, with the answer to my question.
I should not have to add

Thumbnail of user erinf11
Nigel P. – SportsMemorabilia.com Rep

Hello Flo,

Thank you so much for the positive review! We truly appreciate your feedback and look forward to the opportunity to serve you again in the future! Best regards, Shane

Thumbnail of user leeb852
1 review
1 helpful vote
February 17th, 2022
Verified purchase

Had a bad experience with them. Order a helmet for christmas present end Nov and site said "in stock". Never arrived and they hardly respond to emails with no phone number. I ordered a different helmet and it came quickly but not the one my son wanted. They provided RA and label so I shipped it back. After MULTIPLE email exchanges I finally received the helmet ordered end Nov on Feb 10th. However, they apologized that the returned helmet was received but not processed. After a month of them holding both my funds and helmet, I insisted on a refund, after a week of no response I had to initiate a dispute with CC company, still outstanding. They blame christmas and superbowl orders for delays but this is not good customer support nor business practice!

Tip for consumers:
they respond slowly and do not process returns quickly

Products used:
sports memorabilia

Service
Value
Shipping
Returns
Quality
Thumbnail of user pabloc30
1 review
0 helpful votes
January 20th, 2018

Had placed an order on October 2017 that I never received but was billed for. I contacted customer service an in two different occasions was given the run around. Not until I had messaged them on facebook did I talked to a very professional and essential person in the company. Ingrid Pardon went above and beyond to make the situation right. I'm happy with the product and glad spoke to Ingrid to get it fix. If you ever have any issues with an order just tell them to connect you with her it will save you month of headaches. If it wasn't for her helping me out with the order I would have given the company a 1 star rating. Ingrid bumped it up to a 3, she deserves a raise.

Thumbnail of user scottw854
1 review
1 helpful vote
May 26th, 2020

Terrific site, with authentication oversight of items. Only glitch, the photo of the item that I ordered was not precisely what they sent me; very similar, but naturally I was expecting what I had clicked on. Worth mentioning, However, Cristin, Customer Service Fan Advocate, was immensely caring and helpful upon my calling in to discuss my circumstance. She made things great for me. Professional and pleasant. Thank you. My Best, Scott Weiser

Thumbnail of user chuckc263
1 review
0 helpful votes
January 28th, 2023
Verified purchase

Purchased merchandise and was told they offer express delivery in 2 days, I'm receiving it in 7 days wtf! My receipt states I paid for 2 day express delivery. Needed it by the 4th day for a birthday surprise thanks for ruining it. Beware, you've been warned you should read the Facebook reviews good luck

Tip for consumers:
Try another place

Products used:
Nothing

Service
Value
Shipping
Thumbnail of user joej190
1 review
0 helpful votes
June 13th, 2018

The only reason why I didn't give this review a 1 star rating is because of Shelby in customer service and the reason why I didn't give this a 5 star rating was because of the issues I had with my order. I ordered a framed sports photo in April and a few weeks later was notified via email that it was shipped and delivered. I contacted Sports Memorabilia and Shelby got right on this. It was shipped to the wrong address. A new one was sent out a month later and I received the photo but it was without a frame. From beginning to end it took 2 months. Shelby continued to proactively follow-up with me to make sure everything was moving along and got resolved and also offered a reimbursement for the frame and an extra 10% for my trouble. I didn't have to constantly contact Sports Memorabilia with these issues. This was the best customer service experience I have ever had and because of this experience, I will shop here again. I understand mistakes happen and accept that but knowing that someone feels the sense of urgency and ownership to resolve the issue is key! Great job! Another satisfied customer.

Thumbnail of user bryant302
1 review
0 helpful votes
April 30th, 2022

I am a first-time buyer of SM and they were very responsive providing excellent service. I ordered a print for my wife's birthday and Shakira promptly followed up, making sure the shipping service was such that it would arrive on time for her birthday. I would recommend Sports Memorabila for any sports fan; nice selection of product, good communication and great customer service!

Thumbnail of user stevew2323
1 review
0 helpful votes
July 19th, 2023

I phone-ordered an autographed photo for a gift, and the service was informative and prompt. The selection of products was impressive, and I easily found what I wanted. I had concerns about the autographed sports memorabilia market, but my questions were thoughtfully answered. Thanks for the great service!

Tip for consumers:
Easy to search for and filter products.

Products used:
Autographed NFL picture.

Service
Value
Shipping
Quality
Thumbnail of user jeffb2255
1 review
0 helpful votes
December 26th, 2022
Verified purchase

I would give their website 7 out of 10 stars because they really need to improve it so you access information on the status of your order. I called in and the automated system told me my order was still processing so I talked to their agent Connie which I'm going to give her 10 stars. Connie was super helpful and a pleasure to talk too. Most customer service agents you talk to anywhere everybody knows they are oh hum but Connie made it a pleasure and so helpful. She told me my package was shipped and where it was it and emailed me the tracking number.
So sports memorabilia improve your website and recognize your great customer service agents. Connie will probably make me a repeat customer.

Thanks again Connie!

Service
Value
Shipping
Quality
Thumbnail of user scottf747
2 reviews
11 helpful votes
October 27th, 2022
Verified purchase

An item in stock became out of stock when its price was not updated before i ordered it. Then i received calls from guys "on the inside" that had me if i wanted REAL stuff.

Tip for consumers:
they are littering this industry

Products used:
non

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinm4103
2 reviews
0 helpful votes
June 20th, 2023

Never received the item and it was just sent to the town over from me with no specific address or instructions. Unsure how to recover the jersey or how to be reimbursed. Kind of disappointing if I lose money and receive no item out of this exchange.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimw1304
1 review
0 helpful votes
December 6th, 2022

Terrible experience through their Steiner subsidiary. Bought a card on 12/5. Money was taken, confirmation email was sent. 12/6 I get An email saying they sold me a card that was out of stock and to call a number and they will help me secure the card elsewhere.
That was a useless 20 second call that they basically blew me off and said there is nothing I can do. I bought many cards from eBay and other websites and never was sold a card that was out of stock. Terrible service and very disappointed and they could care less it happened.

Jim Walsh

Service
Value
Shipping
Returns
Quality
Thumbnail of user frankg1348
1 review
0 helpful votes
June 28th, 2023

Received a package that had been damaged and corresponded with Cristin. She gave me simple and accurate instructions on what to do. I very quickly got a replacement which was perfect. Cristin could not have been more helpful! Thanks!

Products used:
Football display case

Service
Value
Shipping
Returns
Quality
Thumbnail of user samulik2
1 review
0 helpful votes
March 4th, 2022

Quick and excellent customer service from Shakira through live-chat to *******@FINLAND! I can really recommend and she was great! =)

Service
Value
Thumbnail of user derekd91
1 review
0 helpful votes
January 4th, 2019

The warehouse messed up my order multiple times (missing holograms, missing auth cards, damaged items due to very poor packaging for shipping), however, Eukneique never gave up on me until the order was right. A frustrating experience that ended well. 5 stars for customer service from Eukneique, who saved the day amidst a frustrating experience.

Thumbnail of user timb941
1 review
0 helpful votes
June 6th, 2021
Verified purchase

My order was never delivered and Cristin in Support took care of obtaining a replacement for me. I really liked that she kept me informed each step of the way as to the status of the replacement. Extremely happy with Cristin's support & will not only order from Steiner Sports again in the future but will also recommend them to anyone looking for sports memorabilia.

Products used:
Sports memorabilia

Service
Value
Shipping
Returns
Quality
Thumbnail of user mickis15
1 review
0 helpful votes
June 10th, 2022

I worked with Cristin on a simple mistake/replacement 'issue' on a hologram placement on a gift ordered for my husband on our anniversary and it was an ABSOLUTE PLEASURE. Communication was fantastic, questions were answered and the process was completely painless and fast. I feel like customer service is lacking in so many places and I can't say enough good about my experience with Cristin. 10 stars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaraf1437
1 review
0 helpful votes
April 18th, 2022

Absolutely fantastic site for autographed memorabilia.
And a Miguel will go thr the extra mile to give you the best shopping experience.

Tip for consumers:
Questions answered intelligently and fully.

Products used:
Signed must memorabilia

Service
Value
Quality

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From the business

Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.

Company Representative

Thumbnail of user erinf11
Nigel P.
Marketing Specialist

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