Sporting Smiles

I grind my teeth at night and have been wearing a guard most of my adult life. I can't sleep without it. I got a new puppy and has eaten 2 of them. Was sick of spending so much at the dentist decided to try an online company. Figured it wasn't going to be the last one that my dog eats.

It was easy to take the impression. I sent my order in and got my night guard back in 2 weeks. It fit great and is more comfortable than the one I get from my dentist. I like that they keep the impressions on file. I know I am going to need another one at some point. Overall sportingsmiles did everything they said they would do.

I purchased a upper EssixPLUS retainer earlier this year in January because I completely ruined my old retainer from my orthodontist (I like to chew on mine). Anyways long story short. I needed a new retainer and fast but I didn't want to spend $300. I got to searching on Google and found this wonderful company. Got to order a premium quality retainer that was wayyy better than my previous retainer and I spent less. I'm completely satisfied. Currently ordering my second set because I need a backup from my chewing problem but they still look great and UNdetectable!

According to the video if you order the whitening kit your first package you will receive an extra mold set to take a mold for the whitening tray and Whitening Gel, however I did not receive either item. I contacted customer service and they told me that it would be in the shipment of retainers, it was not. I actually don't even think that I received the official retainer what I got was an extremely flimsy non -tooth conforming tray with my name written across the front teeth. F this isnt just a whitening tray, Why would you write visible writing across the front teeth on something that supposed to be invisible aligners? They don't click to the teeth or stay in place at all. I verified the my entire tooth impression was in the mold with gumline. I sent a complaint with photos a week ago and have not heard anything back. 100% dysatified in quality and communication!

I ordered the retainer kit from SportingSmiles in June this year. They were keep asking me to redo my impressions because they weren't useful. Once they approved my impressions they sent me the retainer but it was poorly made. Covered only half of the teeth and it wasn't stable on my teeth. I emailed them and they said that they cannot make it better that that. Wow! So I returned the retainer and I received less money than I paid for initially! It also took them couple of months for the refund!

I was happy with product and even processed a REORDER with them just last year. I had a major fall this week and messed up my teeth and am in need of a new retainer to reset my teeth. When I called today I learned they destroy all records after just one year. Considering I paid full price to go through the initial impressions THEN even ordered another new set of retainers last year, it seems idiotic to destroy my records after a mere year. The excuse I was given was "we receive thousands of impressions and can't keep all of them…". Ha, good thing Amazon doesn't have that mindset or they'd be extinct. How about an upgrade on your cloud storage?! Terrible business model to destroy records of someone who has already done one reorder and very likely to probably do another—-unless of course you just want your customers to have to go through the full price of redoing their impressions all over again. In my case, my teeth are now wrecked, so that is not an option and my dentist was very excited to know I had these impressions on record with you because they could be hugely beneficial in getting my teeth back to normal. I'm so disappointed in this lack of procedural management within your organization. Oh I'm sure somewhere in the fine print you claim they are only held for one year and will hang your hat on this, but it still doesn't make any sense from a business perspective whatsoever

Fit really good definitely would get again i haven't had a retainer in forever and i'm glad with what i got

My order is over a month old. They told me they had my impressions and proceeded to make just the lower portion of the mouth guard. I was told "great, we have your impressions". They are making half a mouth guard and charging me full price $65. I also ordered two upper essix retainers. I got an impression kit instead because they said they no longer have my impression. They evaded all my question over the last week. I get a response supposedly to pacify me, but no real answers. I asked for an update (they can't get in the lab but once a day. What? No email, texting, or calling to the lab?), an explanation of why I was told they only have the lower impression (they said because they have my name in the database under two spellings), I asked for an extension on making the new impression because of an injured tooth (no response), then I asked for a total refund (no response). They are horrible. I'm getting non-answers. I never had this problem before and I'm a long-time customer. I can only guess they sold to new owners. DO NOT use this company any more.

The return is very sturdy and doesn't get stained or dirty easily. I can barely feel it in my mouth at night time!

I love my sportingsmiles teeth teeth guard. Sits perfect and was easy to get. I have reordered just to get a backup. Had to take impression twice, but wasn't that hard. Would recommend them.

I have been using Sporting Smiles since a month after I removed my braces because I just happen to forget my retainers in my pants and send them through the wash and dryer.

Yeah, ouch. And when I asked my orthodontist how much it would cost to replace them just a month after I got them, she said like $600! I was so upset. I found Sporting Smiles online and almost couldn't believe it would be just $130 to replace both upper and lower retainers. They sent the impression maker (it's not idiot proof, but not too hard if you are careful) and a few weeks later I got my retainers and they fit perfectly.

Since that time, I've order from them for replacements and other night guards for myself and my wife. When my dentist and orthodontists hear about this, they aren't too happy about it but they couldn't argue with the results and of course, not the price.

Oh, and great customer service too. Seems like a small business, several times I got to talk to the owner Evan myself and he is super helpful.

I ordered two packs of teeth whitening for my partner and I which included the whitening light. I paid I think about $25 to have it sent to NZ and purchased extras I spent over 100usd and to find products missing with no explanation I contacted customer service to ask what happened. Wasn't greeted or apologised to in the email they said they were out of stock and that was it. I had to keep hounding them for them (they were still selling them on the website so how were they out of stock?!?) they again replied rudely and eventually said we are putting through a $10 refund... keeping in mind I purchased 2 packs... they cost more than that on the website so what's going on?!? I said I wanted the lights I had purchasd not a partial refund. They also said that the lights don't even have a purpose... ummmm so why are you selling them?!

I also asked about the colour of the blue protective gel as it came a very different cloudy colour to what is in the clear picture on the internet so being that it's my teeth it's a bit of a worry so I haven't used them. A lot of the caps come off the other gels too so arrives a bit of a mess.

Now I could totally handle all of that but the terrible customer service is appalling! No "hi" no apology for there muck ups or any explanation! Quite frankly they've kept money that doesn't belong to them and are selling products they don't have and also that they don't believe in. That's scary!