I was doing some research to see if Invisalign (or similar products) would solve a bite problem that I had, or if they are strictly for straightening your teeth.
I found the site to be about the same as their competitors, same basic information and a smile assessment quiz to ensure they get you on their email list.
Once you are past that you have the option to request an appointment with one of their dentists or orthodontists they work with. I liked that their program includes an actual consultation with a professional rather than shelling out cash without knowing if this was the best choice not simply if you are a candidate, as these are two very different things.
I chose one of the orthodontists from their list and submitted the appointment request form. Several days later I received a text message from Daniel at Invisalign asking when I good time to call and schedule an appointment would be. I gave him a time and he confirmed he would call at that time.
When the time came I was stuck at work and missed the call. A voice-mail was left saying "sorry I missed you" and that they would follow up. I sent a txt saying I was stuck at work and left an alternate time to call, he confirmed that he would call at that time. A couple hours later I was sent an email saying "sorry we we're unable to connect with you..." Any questions I had could be sent to this email. I replied saying "I just confirmed a time to call by text."
I never received my call. Sent a text saying so and never got a response. I called the orthodontist myself and made my own arrangements. Save yourself the junk email and make your own appointment.
If you're going to have that option on your website, you should at least be providing good customer service.
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