Placed an order one Sunday afternoon and the order that was delivered was the completely wrong order. It had about 6 meals and I ordered 1. The delivery guy spent 10 minutes sitting in the driveway on the phone before bringing up the order and was very rude when I told him it was messed up and I wouldn't accept order. He then sat in the driveway for another 15 minutes, took the food and left. When I contacted support later I found out that he marked the order delivered. Nice lunch for that guy, I guess.
When Skip or the restaurant mess up your order the driver has nothing to do with anything, you have to attempt to get ahold of support to get credits for what was wrong with your meal if they deem it worthy of credit.
I Contacted support and managed to credits and I still had to re order and wait all over again for it to be delivered by another driver.
When that order arrived it was still wrong, the sauce for both my burger and fries was missing. So essentially ruining my whole lunch. Now 2 hours later I contacted support again and said I wanted my money back not credits. They wouldn't refund anything but the $0.50 for the sauce, despite the fact that sauce isn't eaten alone. I mean that's like being shorted the burger bun and being offered $1.00 for the bun itself. I asked to speak with a supervisor and was told one would call soon.
The next day I contacted chat again regarding no call from supervisor and I was told it would be 24-48 hours for a call from a supervisor, which was not what I had been told but I figured that meant I'd receive a call the next day.
Two days later I still didn't receive a call so I contacted chat support again and was told it had been busy and the supervisors were a bit backlogged.
I then decided to send an email incase the message was not being relayed by the chat agents. Again I heard nothing back.
Every couple days I have messaged support on chat. I keep being told this has been escalated. By the 5th time the agent actually asked for my phone number (first time after all the so-called reports and escalations.), I was convinced this would be the time, but no.
So we are now just short of 2 weeks waiting. It's clear that customer service is not a priority at Skip and they don't care about regular customers. Ordering lunch shouldn't be a game of chance and at the very least someone has to take responsibility for the problem. The resturant has removed the option to comment or complain about orders from Skip in the past couple weeks, (I generally leave good reviews after my meal.)
I can bet that I will never hear from them but I will continue to try to speak to the supervisor on principle. I definitely will no longer be using the service, things have gone down hill from when they started, perhaps that is why you can no longer look up a phone number to reach them and the agents won't give you one.