Bril

I ordered my second Bril after the first one stopped holding a charge after almost two years of daily use. When I received my second one it held a charge for one use and then it stopped working. I have tried several times to contact Brill for a replacement or refund and have received no reply. I am very disappointed with their customer service.

It's a cheaply made product, looks like a $0.50 crap you can buy on Alibaba and Aliexpress, and it doesn't last long either. First one died within 6 months, second one lasted a bit longer than that. Definitely not worth $35+ for this crap... I'd give them $2 for these things if I ever had to buy these again, or grab some cheaper options from Aliexpress instead.

Bril uv sanitizer seemed to work well...for a few months and now it will not charge. Iconfirm that I followed their instructions so that is not the issue.Unable to get a response from customer service so I will probably have to just move on. At this point I do NOT recommend you buy this product

I bought 6 of these for christmas gifts. Mine quit working in about a year. The charger looks like it works because I can see the green and red light, but when I put the brush in it, there is no longer a light indicating anything is happening or that it's ready. Super disappointed. They were expensive.

Won't charge anymore. Guess it is disposable? Bought 5 of these for Christmas'22 and none charge!
Solid red - left charging nothing works. No longer light to sanitize on all 5 I bought for family.
Great product up until now they are disposable.

I bought five for Christmas. By the time everyone got their gift, the 30 days from purchased had passed. Unfortunately, one of the five doesn't work. That's the lost fifth star. The four stars are for the perfect four that do work. We four are all very happy with ours!

I have an order that was placed on 12/2 and it is now 12/19. It has not been received.

Update: Bril customer service called me back and assisted me with this concern within five minutes of me leaving a message.

This product is nothing short of genius. I've always worried about the cleanliness of my toothbrush, and would replace it often due to bacteria concerns. I don't even think about it anymore with bril. 100% trust in this sterilizer!

I was skeptical at first, but it is nice having my brush covered and protected all the time. I have gifted this product to family and friends, and they love it as much as I do.

This is the second set of toothbrush sanitizers we have purchased. The concept and convenience is great, just wish they lasted longer before they stop working. We are a family of 4 and have one in our bathroom for each of us and one in our travel bag. The only issue is that they don't last very long before they need to be replaced. I was really hoping this was going to be a long term solution, but they lasted only about 6 months before many of them stopped working. This is our second set and we love them when they work.

I have NOT received my order!
The ID order number is BR ******* and I paid for 6 on the 5th April 2024.
Please let me know why I haven't received my order, or refund me.
Thank you

I ordered a Bril a year ago and loved the compact solution to the need to sterilize a toothbrush that rests in the bathroom all day. The only other I had tried was a case that took up too much space on the bathroom counter.

When it ran out of charge I somehow couldn't make the charger work, but when I wrote to Bril about that they promptly replaced it even though it was out of warranty.

Defective Bril. Attempted to return within 30 days. Told I had to pay for return cost myself as not within USA. Return postage worth more than value of actual unit.
Poor service and useless product.

This was a gift from my sister and I thank her everyday! I think it will make some great gifts this Christmas.

I just received it and cannot describe an experience. However, this is my second one and I hope it lasts longer than a month.