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SpiritualQuest Reviews Summary
SpiritualQuest has a rating of 2.5 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SpiritualQuest most frequently mention customer service and credit card. SpiritualQuest ranks 9th among Alternative Medicine sites.
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Now the sauna works just fine.
Thanks for your help and follow up!
What is the customers name I need to review for my support team thank you please
David Cho
Thank you
Btw, this was a gift to my GF and she absolutely LOVES it!
Very easy site to navigate and very user friendly
Merchant choice:
Great reviews!
Product choice:
I LOVE foot domes!
LOVE the sauna!
Can't believe you got it to me so fast!
It's nice and hot and the chromotherapy really is wonderful touch!
My only question is… where do I put the salt blocks?
Thank you!.
It was a pleasure to work with such a great couple and committed to health. We are grateful for the chance to collaborate with you and we wish you all success in the future, don't hesitate to call,
We recently had the pleasure of working with the sales team and report that our experience was fantastic. They quickly responded to our call and our message left after hours, and they were friendly, knowledgeable, and able to answer all our technical questions. We found that we had a lot in common, and were extremely satisfied with their description of the product and how it could benefit us. We highly recommend the entire sales team for their excellent customer service.
Merchant choice:
The site is different than others, not a cookie-cutter business at all.
Product choice:
Infrared saunas are becoming increasingly popular for their purported health benefits, especially for their cardiovascular effects. Several studies have demonstrated that regular use of infrared saunas can result in a reduction in adverse events by as much as 50%.
Thank you for your kind words about our sales team! We are delighted to hear that you had a positive experience with them and that you found the product beneficial. We take customer service seriously, and it's gratifying to hear that our team was able to provide the high level of service that you deserved. We are committed to providing the best customer experience, and we appreciate your feedback. Thank you for taking the time to share your thoughts with us. Have a great day!
I purchased a sauna a few years ago and love it! So I decided to try a salt lamp.
Merchant choice?
Love their products
Product choice?
Interested in foot detox
I am very satisfied with my order of salt lamps! They are the best in town and I definitely love them. Thank you.
Hey Erik,
Thank you so much for all your orders! We really appreciate having you as a customer and it means a lot that you keep coming back. There's nothing more satisfying than seeing a familiar face, and it's even sweeter when it's someone as amazing as you!
We hope you continue to enjoy our products and services, and that you keep coming back for more. We look forward to your next order and thank you for being such a great customer.
Thanks again,
I should have known when I went to the BBB and found 32 complaints against this company in the last 3 years! DO NOT PURCHASE FROM THEM!I have filed an official complaint against SpiritualQuest through the BBB in South Carolina. This company has the worst customer service and sales representative I have ever known in my lifetime, his name is Richard Ori and his attitude and treatment of the customer was appalling. He was rude, impolite, called the customer names and accused the customer of being racist before hanging up on the customer. This behaviour is unnacceptable. Richard cannot seem to hold his composer or keep from becoming extremely aggressive and bipolar. He was extremely combative, obnoxious, and improperly treated the customer with hostility and rudeness. Just a fair warning to anyone who thinks of buying any product from SpirtualQuest which ironically sells relaxing products like saunas and salt caves. Who can relax in their new sauna after being treated so terrible from the company? No thanks, take your business to someone who deserves it by how they treat you.
Understandably, you were confused and frustrated when the name you provided did not match the name on order. However, it is essential to remember that customer service representatives are not mind readers and it is best to consider accurate information when seeking information on any order. We are only able to review orders with out proper identifying information.
The representative mentioned your ire at those facts, the order was not in your name, and your exact words were, " are you in Canada? Are you in the USA " many would consider your words of racist genesis.
Your name Samantha Ibanez is not on any order. Therefore, the person who was trying to help you could not find any order in your name; in fact, the order was under Eugene Drew of Oakland, and the representative reported that you included threats, ridicule, and demeaning language, all in all, we have reviewed the issue and stand with our team, and think the tone is instantly apparent.
Susan
Owner
I called several times and was treated with honor and I ordered on my second call,
Merchant choice:
Not just a sauna company firmly planted in health and wellness as well.
Product choice:
To help me cope with skin issues.
I love these bath salts
Merchant choice:
Because the quality is unmatched
Product choice:
They work.
I called today to check on the purchase of a new sauna that I made 3 week ago. The man that I ordered from told me about 3 weeks, So I called to check on the status. They now tell me 6-8 weeks and when I questions the time they became Rude and told me to check the term and conditions and hung up on me.
Hi Jeff,
We understand your concern and we tried our best to help you with your order. We responded to you with the update and a copy of the email date stamped so that you would be aware of the timeline. As mentioned in the email, the order is usually 4-6 weeks after your sauna is ordered, however, this shipment is in port. We apologize that we were not able to meet your expectations.
We understand that it is difficult to wait for so long, as you wanted the shipment to be delivered to you as soon as possible. We would like to assure you that we did our best to help you and we take customer satisfaction very seriously. We are truly sorry that we were not able to meet your expectations. We value you as a customer and we are here to assist you with any other queries you may have.
We hope that we have been able to address your concerns. Please do not hesitate to reach out to us if there is anything else we can help you with.
Thank you for your patience and understanding.
Sincerely,
Love this store and your products.
Merchant choice:
You have the best bath salts we have been back for more many times
Product choice:
Because it works for me
We were choosing between the Duet Sauna and the Savannah
"My wife really wanted the savannah salt cave sauna"
Merchant choice:
They are well respected in the industry, speak the language and help with all kinds of thoughts and questions
Product choice:
The sauna is beautiful
Thanks, Anthony I remember talking to you and the final decision on the savannah, good choice!
This was the third time I have ordered from Spiritual Quest. Their salt lamps are very unique and I originally ordered the sphere and the pyramid as gifts. When they arrived they were so amazing that I ordered some for myself. I love my lamps so much that this Christmas I decided to give my family, including multiple nieces and nephews, and my work family, salt lamps. I was able to order the bulk package and it made Christmas very affordable and...my family loved the lamps as much as I do. I ordered late (procrastinated at Christmas) but Spiritual Quest still got my lamps to me before Christmas. I cannot recommend this company enough. The qualify of their products is unbeatable. If you are trying to think of gifts for multiple age groups and very diverse people, salt lamps are the way to go. Spiritual Quest is just fantastic! Great people and Great products!
Deb we got you!
Hi Kelly,
Here are the Before and After photos. I love my sauna. I had them install the air freshener and really like the lemon smell. Do I need to get more for the future? I wish there were better instructions for setting the temperature. I just pressed the buttons and let it set.
12:54 PM (28 minutes ago)
To Spiritualquest
Perfect!
I love the panels. I am so excited. When you send the generator and the salt could you put brochures ect in the shipment. In case I have someone who wants to build a home unit?
They do a great job of providing the real info on the items we want and that made it easy for me to order.
Merchant choice:
Obviously, a real company with local operators and they answered my simple questions
Product choice:
Had to get one before the holiday and get it fast!
We called in the order and we are close enough to possibly pick it up.
Merchant choice:
Google rules the world
Product choice:
This is for our skin care.
So far-so good the experience is fast and easy no obstacles to ordering and clearly not super corporate which was nice
Merchant choice:
I watched YouTube videos and liked what i saw..
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We are previous customers over many years!
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I like the value of the value packs - this one is free shipping to.
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We have two savannah salt cave saunas now we are getting the salt cave in a box system, three walls all backlit and we know these are the best on the market bcuz we bought others and do not like the result of those.
Product choice:
We offer healing modalities and we include salt and red light therapy etc - these guys have it going on!
From the business
Finest quality Himalayan salt lamps and products including: salt pipes, salt caves, salt bricks and abundance bowls. Wholesale packages available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for working with our team to get your sauna up and running. We are so glad it is now working great!
You mentioned that the initial electrician you hired didn't have the skill to install the proper electrical - and that when you hired the correct person it was all set. We understand that it can be difficult to ensure that electricians have the right qualifications, so we want to remind all of our customers to make sure that they are hiring a licensed and certified professional. There are too many people offering fake services nowadays, and it is important to ensure that the job is done properly.
Once again, thank you for working with us.
Sincerely,
Your Team@ SpiritualQuest.com
Rehelio Marquez