SpilsburyReviews 42

First I ordered 3 puzzles. They charged me $10 for shipping all 3. Then a week later, I see my credit card has been billed a different amount. I went back to my order and saw that one puzzle was backordered. I called their customer service line. They said I would receive the 3rd puzzle when it was available, and I would not be charged shipping on it. A few days later I received an email stating that the puzzle was never going to be available, so it was cancelled. 2 weeks later, still no puzzles. When I called them, they said my puzzles were sent to someone else by mistake. Due to high demand they said they could not replace my puzzles. So after about 4 weeks, they tell me no puzzles are coming my way. They said they had reimbursed my card. Case closed? Nope! They shorted my credit card reimbursement. When I asked about this, they said it was an 'error' and that they were sending me a check for the balance, along with a discount coupon for my future purchases. Anyone care to guess what I did with the coupon?

Ordered a puzzle online for $9.99 with $7.99 shipping and when checkingout was offered a free puzzel with my purchase. So I selected to receive the free puzzel. I then receiived an email stating the puzzel I had purchased was on back order. But my free one would be sent out. My debit card was charges $8.19. Then the next day I was sent an email stating that my order had been cancelled. I did receive the free puzzel in the mail for what I can only assume was a shipping and handling charge. So now I had a puzzel I dont want for something that was supposibly free with my purchase that was cancellesd after this free puzzel was processed. I should have been able to cancel the complete order if they were not able to give me what I ordered. Not cool!

Third time ordering. They were extremely slow the first two times, I gave them one more chance. Again very disappointed. No communication. Had to call this things time, as I did before. Was told 3 puzzles ready to ship, and they were waiting for 4th one to come in. I said send the 3, and refund on 4th... cause I did not want to wait 2 more weeks. They refused to refund money! Told me they will ship the 3... and for me to call back once they ship those, and tell them to refund me on the 4th one. I hope they told me the truth about sending the 3 now. But I doubt it. They lied about the date the 4 the one would be in. Says on their website Dec 8. Lady told me on phone, the 15th. That's their way of getting your money. When I asked for refund, she put me on hold and said "Let me see if that's a possibility.". This is very unprofessional! Poor business practices. DO NOT EVER ORDER FROM SPILSBURY! You will regret it.

On November 24 I ordered several items for Christmas stocking stuffers. I received an order that listed 5 items but there were only two items in the package. I called on Dec 10 and was told they would send replacements. Tonight I received notice they had just been sent 11 days later and I could expect them on January 3 well past Christmas. This is a very unprofessional way to handle business and I will never order from them again. What a waste of $25!

So this was my first order to get gifts for recipients BEFORE Thanksgiving as well as ON Thanksgiving day. Ordered 2 weeks before Thanksgiving. Checked mail every day, no delivery. I emailed multiple times. No answer until I "yelled" at them scolding for not getting back. Finally, they responded saying that it would be shipped as soon as possible. Hadn't even been shipped. Waited, waited, 5 days passed, emailed them again. I complained, and they had NOT sent yet! I expressed my disgust with hem which I do not often do. And they apologized promising to RUSH/SPEED MAIL it to me to receive ASAP. That was well over a week ago. I thought it would come the day after they promised me rush mail.

I emailed again, disgusted. They said (different staff member) saying that I would receive it in 5-7 days from their email that day! Do NOT buy from them. I was relieved to see that I was not the only one scammed by and lied at from them endlessly.

I ordered an item from an eBay seller, oscon. Us. Azl8pxqh, on 11/29. The listing indicated it would be delivered between 12/14 and 12/28. A few days before Christmas, it still had not arrived and I was told by the seller that it had shipped and would be there by 12/28. It never came. On 12/28, I requested a refund. The seller provided tracking info to eBay showing it had been delivered. I called to appeal and eBay refunded my money, NOT the seller. On January 3, I received a postcard from Spilsbury saying the item was out of stock, not available and "you have not been charged." What a joke. Buyer beware, this company seems to be participating in fraudulent selling on eBay, not to mention hacking into UPS for a phony tracking number.

I ordered almost $150 worth of puzzles on 11/3/16. I have yet to receive these puzzles even though my check was cashed on 11/10/16. Followup by me shows that the tracking number given by Spilsbury for the FedEx delivery was unknown to FedEx. I have written 2 complaints to this company via E-mail asking either for a refund of my money or immediate shipment of the puzzles. As of yet, NOTHING. I strongly suggest that no one do business with this company. A GREAT BIG HEADACHE