Alyce S.

Third time ordering. They were extremely slow the first two times, I gave them one more chance. Again very disappointed. No communication. Had to call this things time, as I did before. Was told 3 puzzles ready to ship, and they were waiting for 4th one to come in. I said send the 3, and refund on 4th... cause I did not want to wait 2 more weeks. They refused to refund money! Told me they will ship the 3... and for me to call back once they ship those, and tell them to refund me on the 4th one. I hope they told me the truth about sending the 3 now. But I doubt it. They lied about the date the 4 the one would be in. Says on their website Dec 8. Lady told me on phone, the 15th. That's their way of getting your money. When I asked for refund, she put me on hold and said "Let me see if that's a possibility.". This is very unprofessional! Poor business practices. DO NOT EVER ORDER FROM SPILSBURY! You will regret it.