Spencer's

I didnt recive my package it was marked as delivered and spencers says they cant do nothing about it that I should just wait I've been waiting they dont even wanna give me a refund

I purchased a hat for my grandson at Spencer's a couple of months ago. It was the only one like it in the bargain bin. My grandson immediately put it on and was thrilled with it since it had a nautical theme. Unfortunately, somehow it got lost. He was extremely attached to this hat and was very upset. Shortly afterwards, he became hospitalized for a serious illness and was crying for his hat everyday. I searched and searched for this particular hat on my own but was unsuccessful. My last hope was contacting Spencers. It was an angel named ABIGAIL from Spencer's customer service who answered the phone that day. After hearing my story, ABIGAIL showed enormous compassion and kindness and went to extraordinary lengths to identify and try to locate this hat that had been discontinued. She was on an investigatve mission! ABIGAIL called me back before the end of the day with good news. Miraculously, she was able to locate the hat. I am now anxiously waiting to pick it up (and a second one as a backup just in case) and deliver it to my grandson who will be ecstatic!
Thank you so much Abigail for making a little boy and his grandmother so happy!

Not to long ago purchased a chucky doll that must been broken and now it's hard to hear back from them not even a exchange.

I have never dealt with such a disgusting company before in my life. This company made me pay $45 in overnight shipping only to get the item to it's designation 4 days a later. They refuse to refund me the money I paid for overnight shipping. They had overnight shipping as a service available upon my purchase. Maybe don't have that as an option if that isn't doable for you?! I am not to blame for being a first time customer and finding out you can't commit to your own shipping options. Do not purchase overnight from this company, do not expect a refund, do not expect great customer service, do not expect quick shipping, do not expect commitment, do not expect regard, do not expect ANYTHING. You are better off going in person if you want to shop at Spencer's, but 2 years from now I bet they will go bankrupt which is why they are clenching onto every penny they have. For what it's worth, I filed a complaint with the BBB. Even if they do get over on me by not giving me my refund of the overnight shipping, at least they have a complaint on their record which is more than enough for me.

Went in and bought some jewelry yesterday and had some help with associate and she assured me that I was able to return it if the jewelry wasn't the correct piece, unfortunately the jewelry was not the correct fit so went in to return the jewelry was met with a rude and very inconsiderate worker who then tells me he is the store manager and that there's nothing he can do about it since it was already open. I then proceed to tell him that I was just in yesterday and what his worker told me prior to buying the jewelry and he continues to look at me like I'm an idiot and does not attempt to help with the problem, doesn't offer a gift card or an anything. And unfortunately the jewelry was the longest length for the piercing I have so an exchange would not have helped ant bit. Finally fed up with the attitude and rudeness the worker is giving me he then proceeds to tell me "I have a stank $#*! attitude" coming from a "store manager" I do not think that was professional at all! And I was being very respectful up until that point, because in no way shape or form a manager should ever say that to a paying customer, especially if he is training his workers to say one thing just for him to say something else! Never going back, 1 customer may not be a lot to a big company but he definitely could've handled that better!

I ordered some things off line. Thinking everything would be shipped normally. Nope after charging be more then what I should have paid for $#*!ting I received half my ordered when I called they told me the store refused the shipment so my ordered would not be shipped and I would have to go to the store and repurchase it. NEVER AGAIN will I order from them. If I wanted to go to the store and repurchase what I've already paid for I would have went to the store in the first place... HIGHLY DISAPPOINTED

If I could rate a negative, I would. My spouse and I went as soon as the store said it would open online, 10:00. The store still had no employees, so we shopped around at other stores, an hour later came back, still dark and no employees. My son and I went back later in the day, working in retail myself in the past I knew someone would at least show up at lunch. With all that being said... In our county mask mandate has been lifted. I get it stores can require it, but if your store requires it, you should provide it! Today I went into a Spencer's store with my son to get a gift. I was told the store requires a mask. I said "ok, can you provide a mask then", she/he said no, but the starbucks around the corner has some! I said, " if your store requires it, they should provide them, we only had 1 mask for my son. I have a medical condition. She/ he replied, we only have the cloth ones. (they wanted me to buy one instead of furnishing me one. I was told by another employee about the required mask and I stated I have a medical condition, she/he stated it doesn't matter it is a store requirement. I said "we only have one mask." I continued shopping. Another employee comes up and at this time I see a mall security guard. I kept shopping and then in an angrily tone another employee told me that "if I don't put a mask on they will remove me from the store", the security guard was right next to her/him. During this whole time I noticed others entering the store with no mask and no one said anything to them. Can I say targeted! Just sayin!

DONT EVER BUY FROM SPENCERS ONLINE. Worst customer service and worst business I have ever dealt with. The first time somethin went wrong I decided I would give them the benefit of the doubt and give them another chance but that was a mistake. I placed a order a month before Christmas and waited two weeks for a tracking number TWO WEEKS. A week in I called to see what was going on and they said there was a system back up since it's the holidays, and my order would be shipped within the next few days. Well another week goes by and I finally get an email but it's a email of cancellation! COMPLETE BS. So I called and was told I ordered something they hve never had in the warehouse. That's not only false advertisement but complete and utter horse shi*! I will never ever buy from Spencer's again. The representive was rude and didn't help in the slightest. This is by far the worst company I have ever dealt with.

Normal day, right? We went to our local mall to go shopping because my paycheck finally came in. So we went and explored all the shops, until we came across a store that looked like a Hot Topic spinoff. SPENCERS. We decided to go inside because my goth cousin loves emo $#*! like platform boots and ripped jeans, all the basics. So I was going to get her something. We went into the store, and it was the last thing we expected. There was too much nudity and sexual stuff in there, and they didn't even have a sign that said "NO KIDS ALOUD". We quickly tried to hurry out of the store, until my little sister, Melissa, who is 8 years old, picked up a seemingly innocent mug. She turned it around to face her, screamed, and then dropped it, shattering the mug. She then fled from the store, and I had to go looking for her with my bf before an employee saw the shattered mug. After 16 minutes of searching, we finally found her have a mental breakdown in the mall bathroom because she forgot to take her OCD and ADHD meds. When we went home, I had to explain to my mother why she was traumatized and had a mental breakdown, and my mother flipped out and immediately took her to urgent care. It turns out, she was diagnosed with chronic dry eye, autism, and post traumatic stress disorder. And this is ALL. SPENCERS. FAULT.

I use to work for Spencers and I will say I will never shop online ever again and possibly in the store too due to my experience. I have worked in customer service for 5 years, so I understand what comes with it. So I'm always polite and ask how they are doing. The guy who answered my call didn't even say hello, and he just said what's your issue I told him calmly and politely for some reason, I was charged 2 times and I called to try and figure out how/why and to cancel the transactions or see what to do if I had to wait. The guy who answered was so rude, and condescending, and had no phone etiquette. I told him the issue and he literally said this is a dumb reason to call and that if I had a real issue he could help, and he also told me that my issue wasn't his problem and to cancel my card. I told him that I didn't want to cancel my card and he then started to get very loud with me and he said well it's not my fault if you checked out more than one time and that it wasn't his fault I'm so dumb didn't know to work the internet and started to rant on about how dumb I must be.

I would give a 0 for my overall experience if i could with him but for all my other experinces I would say 3 or 4.

Ordered 8/24/22 its 9/24/23 and still never received my order, it says shipped and that's all. I paid over 100$

I ordered a tshirt online. Shipping keep getting delayed and I recieved later than expected. Then I needed to exhange for another size. Spencer's online requires you pay for shipping on exchanges (unlike Hot Topic who will pay for exchanging a product). So I paid to return the shirt and ordered it again in the correct size. The second time I ordered the product the shipping arrived later than expected again. Then I checked my credit statement and I never recieved the refund for the orginal product I returned. I contacted customer service and they were not helpful at all. Spencers keep telling me to wait 3 to 5 buisness days for refund, then additional 5 to 14 buisness days, then additional 5 to 7 days, etc. Now it more then 30 buisness days and I still never got a refund on my orginal order from 2 months ago. Customer service didn't even answer my last email after multiple complaints. I had to call up my credit card company and file a dispute on the charge because why should I have to pay for something I returned? This is unacceptable. Going forward I will be ordering products from Hot Topic when online shopping. I never had a problem with them and shipping is quicker, also they pay for shipping on exchanges. I would suggest the same for any online shopper looking for a better experience.

Don't purchase from this company. They charged my card two days after I purchased something from their online store. It's not a secure site.

If u can pay with Apple Pay or apple credit card just close this $#*! down. Even the Mexican food by my house takes Apple Pay you guys SUCK!
This is for the store in Oceanside at the mall

I was sucked into ordering online for a figure for my collection from an ad on facebook. While I was on the sight I decided to make a few more purchases. I bought over night shipping. 4 days later I received my package. Inside was 3 of the 5 things I ordered. The one thing that initially made me order with them was not even inside. Aparently it was on back order? Another of my items was not even the right item. It was completely different. Ok no problem ill chock it up as a loss. I called them about the order. They then told me it was on backorder. OK my bad. Right? So they gave me $10 back for the overnight fee. And told me it would be a few weeks before I got the figure. And I was already upset with all the confusion I didn't even bother making a fuss about the wrong item that was sent. Funny thing is I got the figure not 2 days later! Heres the real kicker! The way they wrote out the numbers on the receipts made me assume the money was all being taken out at once (since there was another item that was on their website but not in their store). So now all of this ordeal and I overdraft because they wrote out the receipt as if they charged my bank already. So I didn't even check. Come to find out, weeks later when I check my bank I have a negative balance because of the figure not being charged till it was shipped. I was lied to about when it was going to arrive now a simple online order I didn't even need cause me_100s of dollars. A month later now and im still dealing with these issues.

DO NOT SHOP HERE! IF you have mental health issues or wear a face shield I was not allowed in cause I had a face shield I told the gentleman I have PTSD he said I couldn't come in I needed to have a face mask with my nose and mouth covered
Where are companies getting off making up rules? There is no signs stating how you should wear your mask or what kind of facial coverings are allowed all it says is facial coverings reguired. Saddens me they are all for saving the boobs or f-cancer but when someone has a health or mental issue your gonna turn them away? Hypercritical in my opinion! The CDC does not state you HAVE to have your mouth and nose covered nor does it state what type of facial covering you should wear.