Spartoo UK

Placed an order. Site stated that I would receive my order in a few days, made payment in good faith; instead next day they sent and email saying "I am contacting your via email in order to ask you to provide a photo (with your phone) of: - the card you've used to complete your transaction (please leave only the first four and the last four digits of your card number visible, as well as the card expiry date and the cardholder's name. - a copy of a proof of address (electricity bill, phone bill…) with your address."
Also apparently there are sometimes unclear charges from partner companies- I asked about that and didn't get an answer.
Sketchy, very frustrating, and asking way too much for a purchase of shoes. I wrote emails and got form replies; waiting for (hoping for) a refund. I'll never deal with them again unless I need to contest charges.

Be very very careful ordering from this site. I'm writing this on behalf of my sister because I am so appalled at their terrible service and lack of ethics.

My sister purchased a pair of boots which turned out to be too small (following THEIR sizing advice).

She promptly informed Spartoo of the need to return them, which they approved. Within a few days she had sent the parcel back (had to buy a box for this as Spartoo had actually shipped the boots without a shoe box and their mailing carton got crushed en route!) and they received it in about a week.

Well surprise -- Spartoo refused the parcel because they were required to pay customs fees and they returned the parcel to sender. How ridiculous can a company get? Don't have overseas customers if you can't handle this!

As everyone knows, and as our local post confirms, customs for receiving returns is the responsibility of the merchant recipient and is dictated by the merchant's country!

But Spartoo held the parcel in France for close to a MONTH before returning to sender, presumably to make any claims difficult for the customer!

The boots arrived back here unopened, and on being questioned, Spartoo eventually apologised for the inconvenience, telling my sister to RESEND the parcel -- for another $70 I suppose! -- this time requesting that she print some documents to attach to the parcel (they had not mentioned this in the initial return approval). They didn't even have the decency to say they would pay for the return shipping.

My goodness, how ridiculous, unethical and unprofessional can a company be?

Return from the US will cost literally $$$ especially for shoes. Due to false description on their website (it said -- buy one size smaller!) I was confident in my purchase. And then I received shoes that are too small on me (I actually still bought my usual size but I like to go size up in boots) and now they refuse to pay for return shipping even though it's their fault. They told me I should only buy if I know the brand and sizing beforehand. Then who's the size recommendation for? I wonder if the same problem will be if the items are merely defective. Their customer service will be completely indifferent to your problems. Return shipping to France is so costly it's not worth returning. I will stay away from this store from now on.

I just received my order. Shocking! UPS charged me £ 45 because is shipped from France I didn't know that however the extra delivery charge should be applied on total of the order not on website or any other paragraph. 1000 of orders coming from abroad no one duble charge on shipping clothes shoes or small things. I ordered just shoes from this UK site. So on my order said delivery ups 4.98 and then on delivery the Ups guy asked £ 45 PAID and if you need return other £ 45. Crazy Everyone have this problem have to report this site.Ombudsman Google or wherever. NEVER AGAIN.

I bought 5 t-shirts. Calvin Klein, Pepe Jeans, Timberland, Boss, and Tommy Hilfiger. I ordered all the same size. And none of them fit. They were all made different shapes, and sizes. I will NEVER order from this company AGAIN. They need investigating.

Bought a pair of German slippers. Westland (Romiko) brand name. Great quality, replacing my last pair I bought about 20 years ago. Good construction, shaped sole make these very comfortable.

Unbelievably fast shipping: I live in the US (Los Angeles) and ordered those on Friday evening. DLH tracking number was issued on Monday morning, and I received the package, delivered from France, on Wednesday... not bad for free delivery!

This company declines a credit card, then bills it later. When you ask for a refund they will state "we have no record of your order per our IT team and ‘higher ups'" So what happens is you are caught in a loop of "we can't find your order, so you can't get a refund" even after you've provided bank details. No one ever answers the phone, and they only communicate via email. STAY AWAY!

The worst company ever i bought a new balance from their store. It was damaged within 5 months of the purchase eventhough i never trained while wearing it and they didn't accept to return the shoes!
I don't suggest this store to anyone!

Dreadful company. Avoid at all costs unless you want to be ripped off. Ask you to upload pictures of bank cards and then cancel your order then don't refund then lose your bank details then refund the wrong amount. I could go on...

I can't tell you how hard I tried to buy a pair of shoes from Spartoo. The account set up doesn't work properly. Customer service gives bad advice. Shoe size says in stock, when added to cart defaults to another size entirely (be careful! Easy to miss). Customer service gives bad fix. Try again. "Customer service not able to respond at this time." Try a different shoe. Promo codes don't work. Price changes 3 different times between putting it into cart and trying to enter billing info. At this point read other reviews and decided the slight discount was not worth the trouble. Just don't do it.

Rubbish service poor or rather non existent customer care. Bought Ugg inner replacement soles. Wrong size sent. Rang them and they asked for return of item together with photo of receipt and postal slip from PO. I sent email, they phoned with a completely different set of requests. No answer to my consequent mail, then they refunded. Again I said I did not want refund just send me the right size, no answer and no refund of postal costs.

A really rubbish company they advertise free returns but apparently that is only for some items i ordered a coat which did not fit and had to pay to send it back. This is not clear in their advert. I will definately not be using them again or recommend them as you have no idea what item is free to return and what is not they probably dont know themselves they just make it up as they go along then they do not have to pay. My advice is stay away and use a replicable company that really offers free returns. I have reported this company to the consumer advice line