A: Hi Myra,
I apologize for the delay in replying. I am so sorry to hear you received the wrong shoes. The US market is still farily new for us, and we are still working out the kinks, such as long delivery times and no prepaid returns. For orders in the US, it's true that we don't have free returns, however my colleague in customer service informs me that you will be refunded the shipping costs because you received the wrong item. Your return may take two weeks to be received and refunded just due to the distance the package must go. I can only apologise for the inconvenience. However, our customer service are sending you an email today, they happy to provide you with a discount voucher to try to compensate you at least in some way. In the future to contact us directly, you'll have to call between 9 and 5 French time-- that's 6 hours ahead of Eastern time. So if you are on Eastern time you would have to call between 9 and 11 am (or earlier if you are located further west) at 1 646 893 0173. You can also email adriana@spartoo.co.uk. You should be receiving an email today with information about the refund of your shipping costs and your voucher. I do apologize once again for the inconvenience, and don't hesitate to contact us again if need be!
All the best,
April Buchanan
E-Marketing Manager