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Ukraine
3 reviews
8 helpful votes
Follow Amanda S.
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This wonderful program was advised by my friend.
I had before not bad program for downloading music, but when I started using the Sound Cloud, I deleted it. I really like the assortment of music, that it is divided into categories. In my playlist is playing now - Housing Corp - Trump Guest Mix

Date of experience: May 27, 2017
Canada
1 review
8 helpful votes
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SCAM?
August 10, 2015

I paid for a proplan account and am unable to access my profile. Can't get a hold of Soundcloud but they are still taking money from my account. They provide links for customer service that don't exist. Something is definitely going on.

Date of experience: August 10, 2015
Australia
1 review
1 helpful vote
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I have been with Soundcloud for years now and have many tracks uploaded, all my own music. Then recently they blocked me, there login security deemed I was a Robot.To add to that Google is blocking Soundcloud because IT deems Soundcloud unsafe. Result: I have no way of contacting Soundcloud to remove my account. My profile is compromised by hackers within the site and I now have no control over my profile. Soundcloud guards itself like Google from any chance of contacting them. I can now see why Soundcloud has had so many legal actions against them. Disgraceful. I am just glad I never paid for premium.

Date of experience: February 5, 2022
GB
1 review
4 helpful votes
Follow el b.
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Does anyone listen to soundcloud anymore, since they got rid of the dashboard function where you could listen to new trax by friend artists it seems a bit pointless.if anybody knows how you can listen to new trax from friends please enlighten me

Date of experience: August 11, 2014
Illinois
3 reviews
2 helpful votes
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This site allows artists to showcase the music they worked so hard to produce! You can easily search for an artists name and within seconds you are able to view the artists profile, tracks, or comments to other users. It is such a blessing for up-an-coming artists and also amazing for the fans. The idea that soundcloud has founded themselves upon has allowed me the pleasure of listening to thousands of different artists. It has increased my understanding of the different genres of music and had a tremendous contribution in the foundation of my website. Very thankful for this company and it's services, no complaints!

Date of experience: April 23, 2012
Texas
3 reviews
7 helpful votes
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WHAT HAPPENED.
September 24, 2020

Very poor quality music, commercials even paying. Repeat of lost music and again NO customer service
* may I add after a commercial they mention pandora why? Are they affiliated?! Guy says yes but but they never say it anywhere other than in the non paying to I'll never give my money to them as they are now, thanks for causing a neg. Vibe in my life I sad very sad

Date of experience: September 24, 2020
GB
2 reviews
11 helpful votes
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Used to be great
May 17, 2018

They used to be great, now they are the worst.

You used to be able to build a community, now they all leave due to the ads, if you create music use Bandcamp or Spotify, you might even make some money.

The fact they seem loose people's accounts and then have absolutely no customer service is dire and I'm now in a place where all my hours of work are wasted and can get no response from them.

Stay away, a failed enterprise.

Date of experience: May 17, 2018
Hong Kong
1 review
6 helpful votes
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Terrible Service
August 5, 2020

Soundcloud is a great website for sharing music with others, but their service- dare I say- is horrible.
4 months ago. My Soundcloud account suddenly disappeared. I have checked all the help forums on how to get my account back. Nothing. If you need to post a problem on the forums, you need an account. I sent 3 emails to them. All three replies were automated and were about something about not being able to reply quickly due to COVID. I have waited 4 months. Either Soundcloud is a sick company ran by bots or the people working there are not 'working'.

One more thing- their help service links are total baloney and don't exist. Such a bad company.

Date of experience: August 5, 2020
Italy
2 reviews
5 helpful votes
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Soundcloud is a good streaming service where you can share your music for free but I have to say that the music quality is pretty bad and the adds that come with the free membership between almost every single song you listen are pretty annoying.

Date of experience: November 10, 2020
Slovenia
1 review
5 helpful votes
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This is one of the shadiest companies I've ever encountered. I've been their customer for years, but then they decided to double charge me. After providing the customer support with all the proof of multiple transactions, they still refuse me to give me my money back. If you want your money to be stolen - go ahead, subscribe to soundcloud, else stay away as far as you can!

Date of experience: November 4, 2020
France
20 reviews
14 helpful votes
Follow Francine M.
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I love their mobile app, very easy to work with. However, this service is for amateur and beginner artists (as already mentioned), there are no popular artists out there. A good chance for those who want to share their work, but not a good place to look for top-quality bands.

Date of experience: November 30, 2015
California
1 review
4 helpful votes
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I used to be an avid user of SoundCloud. It was nice getting to listen to more low-key music on there but it's just out of date when it comes to Spotify. Spotify's streaming services are entirely smoother and their algorithms on their radios/stations have added so much more music to my playlists.

Soundcloud also froze my account about a week ago for unforeseen reasons which was the cherry on top for me. It was a nice trip SoundCloud.

Date of experience: July 4, 2019
2 reviews
17 helpful votes
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It could be better
February 10, 2017

It would be better if we have the possibility to upload about 8 hours of music as a free user, in spite of the fact that I am grateful to SoundCloud for what they do for us, and I think many people don't have the necessary resources to pay for a pro account. But it's a good app.

Date of experience: February 10, 2017
Michigan
1 review
6 helpful votes
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RiPOFFFFFF!
October 15, 2018

Tried cancelling... haven't used in three months but they won't let us cancel. Finally got a call back from their invisible customer service only to be told that Iwould have to pay $99 to stop service... WTF... no contract! Filing complaint with whoever I can. Will cost me $34 a month to stop payment to them.

Date of experience: October 15, 2018
Philippines
4 reviews
13 helpful votes
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I'm only been using the free account so my use of it is only limited. But so far, I'm loving it. It is really a great platform to those frustrated singer like me who wants to get noticed:)

Keep it up Soundcloud!

Date of experience: November 17, 2014
Maine
1 review
2 helpful votes
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From what I've heard, they make it almost impossible to cancel your subscription. The main problem is that almost anything under a record label you have to pay $10 a month to listen to, and some songs, such as "I want you" by savage garden are blocked in certain countries, so you can't listen to those, period. I came on to make anime playlists, and for Jojo's bizzare adventure, a lot of their opening themes are gone from spotify, so you can only find them on soundcloud. If you want to write your own music, go to spotify or Amazon music. No one should use soundcloud, period

Date of experience: May 26, 2019
GB
1 review
2 helpful votes
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Amazing
February 21, 2019

This is easily the best music app around
The trance tracks:
Adam faith. Darius odonnell. Armin van buuren. To mention a few are just different level
The apps easy to use, has a massive collection and something for everyone also reasonably priced. Whoever thought this up is obviously pure genius.

Date of experience: February 20, 2019
Greece
3 reviews
20 helpful votes
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Not for artists anymore
December 11, 2015

Soundcloud is not for new artists anymore. It's only for established acts. They removed the 'groups' feature, which was the only way you could self-promote inside the site and for people to discover you. Now only crickets will hear your music. Save your efforts for views for your youtube channel, soundcloud is just not worth it anymore.

Date of experience: December 11, 2015
Switzerland
1 review
0 helpful votes
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Hi,

SInce 3 months that I'm a customer of sc with a pro account, I NEVER SAW A INEXISTANT SUPPORT LIKE THAT! You can wait months, they just don't answer...

It's incredible as they just want your money and don't care about the rest...

Date of experience: March 29, 2023
New York
2 reviews
1 helpful vote
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I notified Soundcloud that my son, a minor, created an account and I requested the account be removed and any information deleted. A member of the Soundcloud Trust and Safety Team notified me that I would have to provide a photograph of my license to prove that I was the father. What a joke. Their policy terms state a subscriber must be either 18 years of age or more or 16 years of age and reside in the European Union. I guess they don't check for the age before subscribing, rather require proof from a parent to verify legitimacy of a parent. What a crap company. Trust and Safety Team, what a joke. Overall rating ZERO,

Date of experience: March 29, 2022

Overview

SoundCloud has a rating of 1.8 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SoundCloud most frequently mention customer service and free trial. SoundCloud ranks 126th among Music Promotion sites.

service
25
value
24
shipping
6
returns
11
quality
24