SoulmatestoryReviews 144

Updating my subscription details required contacting support and could not be done online, made managing my services harder.

I was charged for add-ons I did not knowingly select, and support could not explain the charges. I had to repeat my issue each time.

The price of my subscription increased without any notification, and I only noticed on my statement.

After signing up, I learned that several features were not available in my country. That was not user-friendly.

The service went offline for maintenance without any prior notice, disrupting my work. I had to contact support to find out why.

Important changes to the service were not communicated, and I only found out after being affected. Avoid.

The service went down for maintenance without any prior announcement, disrupting my work. Support was unable to fix it.

After signing up and paying, I learned that some features were not available in my country. Support was unable to fix it.

The eligibility for a refund was not clear, and I only found out I did not quality after contacting support.

The option to cancel my subscription was hidden deep in the settings and hard to locate. I could cancel.

After I paid, some features that were available during the trial were suddenly locked behind paywall.

Unsubscribing was much harder than expected. The process should be easier. I did not feel like I got a confirmation email after signing up, which made me worried.

The app logged me out several times without warning. Hope this issue is fixed soon. More transparency would be appreciated.

I requested a refund, but it took much longer than promised to receive it. With this was clearer beforehand.

I was charged without any clear notice. Would appreciate more transparent upfront. More like a disappearing act with my money.

Support keeps promising a fix. I am not holding my breath. Signed up, got charged twice could not cancel. Anyone else?

I was surprised to find extra fees on my bill that I had not been told about upfront. Scam service, Avoid.

It was not easy to find what I needed on the website. The layout could be better. Simpler steps would help a lot!

What I got was not exactly what I saw in the advertisements, which was disappointing. No reminder before my subscription renewed.

Overall, the service was okay but could use some improvements. I felt the service did not provide enough value for the amount I paid.