SoulmatestoryReviews 144

Website listed out-of-stock items as available, leading to payment failures later in the process with no real-time stock accuracy.

Support refused to update or save multiple shipping addresses to my profile, limiting my ability to shop efficiently.

Support worked only in the company time zone, making it impossible to get help outside standard office hours in my country.

The estimated delivery times shown were consistently off by an hour or more, frustrating my schedule.

I submitted a premium tier support ticket, but it was left unaddressed for over two weeks with no status updates.

Despite being a loyal customer for years, my account was downgraded for inactivity during a short, unavoidable absence.

Package was marked undeliverable after just one attempt when I was home all day. Support refused to arrange a second try.

I had to send physical mail to confirm changes made online, which delayed updates and was inconvenient and unnecessary.

Identity verification through video calls took multiple attempts and days to complete, delaying account access.

Only email and chat support were available for a billing problem, phone support was promised but never provided.

I upgraded to a plan with certain benefits, but when I travelled abroad, those benefits were not available. No notification.

My premium support access vanished without warning and I was downgraded to standard support with longer wait times.

To submit a warranty claim, supporting files had to be under 2MB. Larger image proof was refused, and my claim got rejected.

I used Google and Facebook login, but the service dropped support. They locked my account and offered no convenient way to log in again.

I saw new features in friends apps, but support said it is being rolled out gradually and could not say when I get it.

I ordered standard delivery. AI recommended express instead and switched my cart without my permission. No way to change it.

My appointment moved by several hours due to a time zone glitch after daylight saving. Support said it is a known issue.

I opted out of tracking in settings, but kept receiving targeted ads. Support claimed this is normal which did not reassure me.

To process a return, I had to mail a signed, paper form, even though everything else was online. It felt totally outdated.

I subscribed for a special video collection, then most of the content was removed from the app a week later without notice.