SoulmatestoryReviews 144

Support said the problem was my fault without investigating, making me feel dismissed and unsupported.

My support ticket was closed prematurely multiple times without fixing the issue, progress was never made.

Despite cancelling, my subscription was repeatedly reactivated by the system, support could fix this glitch.

It took weeks to process my refund, with no clear timeline or updates despite my repeated inquiries.

Different support reps gave contradictory information, leaving me unsure how to proceed or resolve my problem.

Updating my billing info required multiple emails and calls to support instead of a simple self-service option.

Cancellation required calling support and waiting on hold for over an hour, no online cancellation option existed.

The refund process was unclear and complicated, so I was not sure if or when I would get my money back.

Support was only available in english, making communication difficult and slowing down the help I needed.

Instead of helping, support blamed me for the issue and did not investigate or resolve the underlying problem.

Every support interaction was handled by chatbots giving generic answers that never resolved my complex problem.

Every time I called, a new agent answered and I had to retell my entire problem, making progress impossible.

Support agents were cold and indifferent when I explained how much the service interruptions affected my business.

Despite years as a loyal client, I received no perks, discounts, or acknowledgement, new customers got all the benefits.

When I asked about data security, support gave vague answers and did not reassure me about how my info is handled.

My invoice had vague fees I did not understand, and support could not clarify what many charges were for.

The app crashed repeatedly, leaving me unable to access important features when I needed them most...

They refused my return because I missed a tiny, unclear detail in the policy, even though the product was faulty.

I found rotten ingredients in my food and staff dismissed my concerns, which ruined my trust and I stopped buying from them.

Getting a refund involved weeks of back and forth with unclear timelines and no proactive communication from support.