SoulmatestoryReviews 144

My refund request qualified under the policy but was denied arbitrarily without explanation or alternative offers.

I was not informed about changes to my subscription plan, causing confusion and unexpected billing increases.

The company changed my subscription terms without notifying me, leading to unexpected charges and loss of features.

Agents promised callbacks multiple times but never actually called me back, leaving me with unanswered questions.

Each support contact made me explain my problem from scratch, wasting my time and delaying any real help.

Support closed my case before resolving my issue, and I had to reopen it multiple times with no progress.

Some features were removed from my subscription without notice, and support had to explanation or compensation for the disruption caused.

I requested permanent deletion of my account, but support ignored it and my account remained active without explanation.

Updating my payment method was unnecessarily complicated and could only be done after multiple emails and wait times with support.

There was no online cancellation option, I had to call support and wait over an hour on the phone just to cancel my subscription.

My issue stayed under investigation for weeks, with no proactive updates until I repeatedly asked for information.

Even after explaining the urgency of my issue, support refused to escalate it to a supervisor, leaving my problem unresolved.

Integrating with outside apps was advertised, but support could not answer basic questions or help set it up.

I provided proof a technical glitch, but support insisted the error was on my end. Platform offered no such feature.

There was no tool or help to estimate shipping costs before checkout, so I was surprised by charges.

The process to dispute a charge was so complicated that I gave up after multiple failed attempts. I was surprised by charges.

Every time I contacted support, they tried to sell me addons instead of addressing my original concern.

I wanted to print my return label but there was no option online, support only sent instructions days later.

Even after my complaint was marked as escalated, I never received any further communication. And support only sent instructions days later.

The knowledge base contained old or incorrect information, and support did not provide updated answers.