SoulmatestoryReviews 144

I missed the deadline for a discounted upgrade due to unclear communication from support. No grace period.

The online refund process was so complex that I had to call support, who then gave unhelpful directions.

The advertised accessibility modes were broken or incomplete, and support could not resolver the issue.

I asked to transfer my account information to a new device and support failed multiple times. Slow support.

When I urgently needed help outside of business hours, no support channel was available to assist me.

I asked to speak to a manager about my ongoing problem but was told that was not possible. Support make it hard to get help.

I had several accounts and was told there is no way to merge them into one, causing confusion. Support did not clarify why.

The agent I spoke with was blunt and did not make any effort to help or empathize with my situation.

The delivery arrived late and I never found out the reason or got a notification about the delay. Is it joke?

My monthly statement had value line items, and support could not explain what everything meant. No refund!

I wanted to leave a suggestion or complaint but could not find a feedback option anywhere. Wasting my patience.

The phone menu was confusing, and I never reached a real person to get help with my problem. Total waste of time.

I was asked for an unreasonable amount of documentation just to get basic help. It made resolving my issue stressful.

Support promised to resolve my issue by a certain date, but nothing happened and there was no update.

I paid for extra features, but support could not help me access them when they did not show up. Support never provided a fix or wordaround.

Support promised to follow up after our conversation, but I never heard back from them. And support could not provide effective guidance.

Each time I contacted support, I had to repeat all my details, which was frustrating. Support did not investigate or offer assistance.

I sent all the requested documents, but support never confirmed receipt or used them to help. I always had to ask first.

I provided a detailed description of my issue, but support did not address any of the specifics. No conpensation, nothing.

I contacted support about the same problem multiple times, but it was never properly fixed. I never heard back from them.