SoulmatestoryReviews 144

Even after providing all my account details, support claimed they could not find my information. It was never properly fixed.

I was asked to provide an unreasonable amount of documentation just to get basic help. And they did not offer any compensation.

Different agents gave me conflicting instructions, which made my issue even more complicated. And nothing happened and no update was given

After contacting support, I was not told what would happen next or how my issue would be handled. I always had to reach out first.

I sent all the requested documents and screenshots, but support never acknowledged receiving them...

The replies I received from support did not relate to my specific questions or situation. Slow email responses.

Each time I asked for help, support just repeated the same generic advice without addressing my actual problem.

I had to provide extensive documentation for a simple refund, which was inconvenient. Technical problem remained unresolved.

Each support agent asked for the same details, wasting my time. I could not find clear information on how my data would be used or protected.

Returning a product was complicated due to unclear instructions and lack of support. It was so frustrating.

The website was often unavailale, preventing me from managing my account. I was offered no compensation or apology.

After my first call, no one followed up despite promises to do so. I submitted a refund request, but it seems to have been lost or ignored.

I sent multiple messages about my issue but never received a proper response. I was told no one else was available to help.

When I explained my problem, the agent showed no understanding or sympathy. My booking was canceled hours before the appointment with no alternative offered.

I waited over an hour on hold before reaching a support agent, which was very frustrating. Bad experience.

Changing the email address for notifications was complicated and required support intervention. This is disrupted my workflow.

The refund processing times were not stayed anywhere, and it took much longer than expected to get my money back.

I was not notified when someone tried to log in to my account unsuccessfully, which is a security concern.

Customer support was only available in one language, which made communication difficult. It was so confusing.

I was charged foreign exchange fees that were not mentioned anywhere during sign-up. I only found option was to cancel entirely.