SoulmatestoryReviews 144

My contactless delivery was left in the lobby and stolen, support said it was not their responsibility and would not replace it.

I selected an item thinking shipping was free, then saw high processing fees added at the end. Support refused to waive them.

After a data breach, the support team responded slowly and failed to provide clear instructions or security assurances.

I tried to change shipping info post-purchase but was denied, leading to lost packages and no satisfactory support help.

Support asked for the same verification documents multiple times with unclear reasons, dragging out the process unnecessarily.

Despite cancelling multiple times, automated systems kept reactivating my subscription, and support failed to correct it.

Requests to escalate unresolved issues to supervisors were routinely denied, leaving me without higher-lever support.

The steps for getting a refund were unclear and complicated, making me unsure if I ever get my money back.

Support repeatedly promised they call me back, but I never received any follow-up despite providing my contact info repeatedly.

I raised concerns about my personal data security, but the support team gave vague answers and did not provide reassurance.

Cancelling my subscription required multiple calls and long hold times with no online option, making it a frustrating ordeal.

Support agents seemed out of touch with recent product updates and policy changes, giving me conflicting and confusing info.

Even after cancelling, the automatic system repeatedly reactivated my subscription, and support could not fix it.

Processing my refund took weeks with no clear timelines or proactive updates from support. I had to call multiple times for status, causing frustration.

Different support representatives gave me opposing guidance, causing confusion about how to solve my problem.

Updating billing info required multiple emails and phone calls with support instead of a simple self-service update.

Multiple service disruption caused issues, but support never apologized or offered compensation. Leaving the issue unresolved at a low level.

Subscription terms were changed suddenly with no warning, causing unexpected fees and feature loss!

I was stuck with automated replies and chatbots, no option to reach a human for more complex problems.

My issue was under review for weeks, with no updates unless I constantly followed up with support...