SoufeelReviews 915

I ordered gifts three weeks ago and I'm still waiting I have no update or tracking number I've sent multiple emails in the last 48 hours and haven't received one back can somebody please contact me directly you already took my money and I'm on a budget and I was trying to buy thoughtful gifts and my daughter is going to be extremely disappointed that she has nothing to give her father on Christmas morning it's past 12 days that's expected shipping any update would be greatly appreciate it it would be even more appreciated if you just return my money After reading the reviews I don't think I want the product that I ordered anyway that money could buy us Christmas dinner.

I ordered a memory necklace after my mom passed. As a gift for my sister. I made sure everything was right when I ordered it. When I received it the pictures was up side down and to close. They will not refund my money or fix the problem. I will never order from them again.

I paid 30 dollars for a Spotify charm gift for my gf that was going to go along with her Christmas gift I bought this on the 10th of December and still paid for an accelerated shipping which was 6-9 days it's been 12 days and I don't even have a shipping confirmation. This is ridiculous and I talked to my bank about disputing because this is unacceptable.

Spent $40 on the custom spotify nightlight. I waited nearly a month for it to arrive and the box was in horrible condition. When I opened it up to test it before giving it to my partner for christmas I realized the quality isnt nearly what is displayed on the website.

The quality is not great. I was very disappointed in my order from them. I sent them a. HD picture for the plaque, but it looks super grainy on it. Also they made it out like it was glass or thick plastic, but it is super thin and could easily break if I tried.

I bought two of these. One for my best friend and one for my husband. Waste of money. Do NOT buy from them. I wish i had looked into them more before spending so much. Especially since I don't think they will refund me by what I have since heard.

There are raving reviews on the website, I assume they have been paid to give good reviews. Because the quality is awful!

I'm a very dissatisfied customer soufeel stated 8 to 12 days shipping I ordered my merchandise two weeks prior and still nothing don't bother wasting your money

I made an order for customized socks 3 weeks ago and I still haven't received anything AND I think I got phished from putting my credit card number on their website.

I placed an order on 11/24/2021 and my order has yet to arrive. Tried contacting customer service regarding matters, was sent a false tracking order and they stated I could not have a refund. These items were suppose to be Christmas gifts for my mother who just lost her father and my brother, and a gift for my wife who just lost her father as well. Very sentimental gifts, that I can now no longer gift them. Highly disappointed and upset. Save yourself the time and do not order from this website.

My only complaint is, the chain is so short. That it wouldn't fit over the head of a premie newborn.

Do not do business with this company. They sent me broken and damaged merchandise, shipped it in a plastic bag and all the items were in crushed boxes, with shabby packaging, and broken glass. They promised to replace, and they lied. Approximately 25 aggravating emails were sent back and forth, as I tried to get this matter properly resolved. I was royally ripped off and you will be to if you do business and have problems with your order. If it was possible to rate them even lower, I would!

I bought a spotify keychain for my boyfriend for his birthday. The photo is warped, it's made with the cheapest plastic and came with scratches all over it. You can barely see the text on it. The shipping was also dissatisfactory as they don't update their system. Very disappointed in this company. Don't bother wasting your money here.

I hope that you people are not a part of the scam that the custom pillows y'all made me write a review on how things are going and how did you like your items what I didn't I thought they were going to straighten it out they made me write them and send them the picture of the pillows that was wrongly made and they sent me one good pillow into bad pillows this is after I talk to them about the items that they sent me it was unacceptable and they turn around and did the same thing all over again and I don't like that because it was a rip off people giving you they hard-earned money and they're hoping to get what they pay for not to be ripped off do y'all think that's fair I'm not going to add proof of purchase because you already know about my situation and I think it's disgraceful hi there ripping people off innocent people now my nephew has passed away and that was the reason why I was buying these pillows for his babies to remember his face and now I have one good pillow into bed pillows that I can't give them thanks a lot for nothing you guys just ruined my Christmas

Whatever you do, do not purchase from this company. They fail to honour their side of the contract and refuse to honour themselves.

All I can say is that you should use another websight/ company and pass Soufeel Jewelry by unless you want to waste/ lose your money.

They have very poor customer service follow up. I returned an item that I never received my money back. Each time I email c/s I get the runaround. What company doesn't have a way to track their returns?

I purchased a set of Car Seat covers as per the description. Only one arrived despite the picture showing 2 and the description says Car Seat Covers (plural), and who would only order 1 anyway? When I contact Customer service, I was told if I wanted 2, I should have ordered 2! I THOUGHT I WAS ORDERING 2 AS PER YOUR DESCRIPTION! All your apologises do not solve my problem. If I want another I have to pay another £40!

I receive my necklace timely and engraved pendant with my children's name came out beautiful.
This is my 2nd purchase. My only concern is the chain provided, it does change colors after awhile. Otherwise, I adore and love my purchase!

The customer service was was than a one star. Obviously they are chinese horrible service never got the product as you can see I'm not happy. Stay away from them

I ordered a charm for my bracelet. I love it. Thanks I will definitely buy from this place again. Great quality my grandson picture came out perfect.

I ordered two dozen pairs of slides from Soufeel and, while they aren't the best, they are certainly good enough. Here are a few key points.

1. Many of my friends say they're uncomfortable. I wouldn't say they are uncomfortable but there's certainly no cushy bottom.

2. They are really silly. Everyone loves the picture I added to the slides.

3. The shoe sizes are a bit off and the picture you want it might be a bit off the frame so err on the side of adding more picture than less.

All around I'd say their business is a great idea with a mediocre follow through.