Soufeel

I ordered a gift for my girlfriend it's been 1 month still not delivered and I can't contact anyone, I get automatic replies when I contact them.

My only complaint is, the chain is so short. That it wouldn't fit over the head of a premie newborn.

They sent me the WRONG items & claimed that it was correct. They refused to provide me a full refund. DO NOT BUT FROM THIS SCAM.

So I order a father day wallet this year and never received it long story short... there was a Glitch in the address they received and who ever received it returned it to sent it back the sender,which mean it went back to the company, however I never received a receipt nor did I get a call stating that my package was returned to the company. I mean isn't that why they take our additional information?
SO I did Know EXACTLY how to get in contact with the company but some how I found a poor review with there email address. So I contacted them and stated I never recieved my package, they originally told me it would be 7.99 to redelivery my package, but I refused because the error was on there third party service WHO TOOK my card payment.
But every time I reply back via email it's a new rep. With different prices I've been going back and forth with this so called company for about 3 month MAYBE LONGER now and all I want at this POINT is a refund but they won't give it to me and the resend fee now is almost $21 and the item I purchased was about $30.
At this point the people who are contacting ME are clearly lookING to gain profit for themself...
But I know 1 thing they better send me my money..."BBB"

I had 2 orders with this company the 1st order arrived way late but I understood because COVID-19 did play a big part in that so that wasn't my problem and Cherry was a very good representative and did what she could. However my 2nd order I placed and immediately noticed after I paid that my apt number was kissing so I sent an email and Tracy wrote me back and told me she had corrected the address, now keep in mind when she told me this my order was not even 48hrs old, so I said thank you. My order was out for delivery then the USPS said they couldn't deliver it because there was an insufficient address (SO CLEARLY TRACY DID NOT DO WHAT SHE SAID SHE DID) then when I wrote customer service again TRACY had the audacity to tell me that it would be returned because of the address and to check with my local post office for the same address that she told me she updated WELL BEFORE IT WAS SHIPPED. If you can afford it do another site the stress isn't worth it this is BS happy freaking fathers day to the dad that didn't get his gift because Tracy was to lazy to verify and do her dang job.