SoufeelReviews 915

Bought a Mother's Day gift back in April with Expedited shipping with a promise to arrive for Mother's Day it is now June 15 and JUST arrived today. Comes in a small bag of just a photo that is significantly creased and folded because it was rolled up and stuck in a small bag. Not anything like what I ordered and I would say do not buy guys it ruined my wife's mood to see this was the gift she got. Was suppose to be an oil painting and got nothing advertised thanks for the waste of time and my money

I ordered a puzzle for mothers day. It took 40 days to be delivered, when I was quoted 5-7 business days. Once I finally did receive the product I was more than disappointed with it. The picture is not even on the box, the picture is just printed on cheap paper and the box has dents every where, which I suppose happens when you get it shipped from across the world. The coloring is horrible! Everyone on the page looks like an oompa loompa. I would be mortified to give this cheap thing as a gift. I have been asking for a refund for weeks and I have gotten nothing.

My card company declined the purchase and I have the money in my account. I went online to search reviews on the website and all I see are negative reviews! Can anyone direct me to another website that can add pictures on accessories such as AirPods. It was weird when my card company states they block certain transactions that look suspicious and the reviews are most on scams. Word of mouth can make or break a company. Get it together Soufeel it is a really image and reputation to have these high number reviews. If u wanna make it as a company I suggest you work on customer service and no company can survive without it. It's so many things you need work on. Hire me I will turn that company around in no time!

I ordered a necklace from this company and two months later i have not received my item, they refuse to give me a refund and they continue to delete comments on their socials that cal them out on the scam that they are. Do NOT order from them. Only contact i have had with customer service has been condescending, rude, and unprofessional. I have never negatively reviewed a product before because i like to give these companies the benefit of the doubt, but i got tired of not only me getting screwed over but COUNTLESS others i have seen having the same issues as me.

Still waiting on picture puzzles 6-7 weeks later. Automated responses say it had already arrived. After email questioning, I just got an email today that said it had shipped 3 weeks after delivery confirmation.
Call customer service it goes to voicemail. No call back. Ask a question via email, automated response. Online support you can talk to a computer. Same misinformation. Track order. Love to but it never shipped.
Completely worthless customer service. Still waiting on product over 6 weeks later.
Pitiful. Save your time and money. Go elsewhere

ES UNA ESTAFA NO COMPREIS.Me gustaría compartir con vosotros mi experiencia la cual ha sido nefasta. Encargue una puzzle después de un mes y medio me lleguo. Me gustaria poder compartir con vosotros una foto porque no hay palabras que puedan describir lo que recibí. Es una mancha negra en la cual no se diferencia nada. Reclamé enviándoles la foto original y me dice que era muy oscura la cual no lo es... He pedido una devolución del dinero y solo me han ofrecido 3 euros de los 20 euros que pague... En mi vida he puesto una mala valoración en ningún sitios pero esta empresa me parece unos sinvergüenzas y unos ladrones y gente así no debería tener un negocio aprovechándose de la buena fe de la gente. Espero que mis 20 euros por los menos sean invertidos para que nadie más compre y que no os engañen.

It's been a month and a half since the order was placed. Over a month since the order supposedly shipped and the last tracking update which shows it hasn't left China. They said it's because of the corona virus that it is delayed and that was fine for a while, but I have ordered items from China after this order and have received them. I believe it is just a convenient excuse at this point. I asked at what point they will consider it lost and issue a refund. Customer service stopped responding.

I ordered a Mother's day gift on April 29th. I expected it to be late,. As of June 6, no gift. I reached out quite a few times, 1st time they said they had no record of my order but they had my money. I sent a screen shot of the oder number. Reached out again, again and again
All I get is basically it's coming. Now i am requesting my money back and still have not received. I will be on every social media site informing them about this scam!

I placed an order a week before mothers day. At first Cherry was consistent with getting back to me. After the second time of being told that it didn't pass inspection, and 3 weeks from my order being placed, I was told I would get a 10% refund and she would speed up my order. Mind you, I paid 30$. 10% of that is 3$. I then checked the tracking and it said shipping 5/24. Day rolls around and still hasn't shipped. I contact Cherry, she said it yet again has not passed inspection. After requesting a refund several times, I have yet to hear a response. I am out of my money, and out of a gift that was a memorial gift for a lost family member. Heartbroken and disappointed. Do not recommend one bit..