So Special

STAY AWAY!
This site is awful, placed an order at the beginning of October and still no delivery! I have sent them a few e-mails with the same reply...

Thank you for your enquiry and I am very sorry for the delay in replying as well as for the delay with your order. I am sincerely sorry i do not know why the item has not been sent out sooner.

I can arrange for this to be sent out though if you did still want it?

I am sincerely sorry for this situation

Kind Regards

Sales Team
www.SoSpecial.co.uk

I am now trying to get a refund, but that looks doubtful!

I am very disappointed with this website, I ordered some fake tan with them in March, fare enough they were out of stock but no one told me, they still took my money the same day I ordered it though. I then got an email in April saying that the fake tan had come back into stock but it was not the make of fake tan I had ordered. I told them to cancel the order and re-emburse my account. After numerous emails guess what still no credit. If you order from this company on your own head be it. I have got no fake tan or no money.

Wish I'd read this b4 I ordered from 'sospecial'! - I'm used to dealing with genuine sites & didn't think to check them out beforehand - Usual story; placed order, paid for, then nothing, no replies to emails, their tel. Number doesn't work. After 3 weeks I finally have an email stating theyre outve stock so can I wait longer? - Already contacted my bank so hoping I'll eventually get my £60 back & be more careful next time - But why is this site still online?!

I sent a direct debit for some eyesential, i never received either my product or money back, i sent over 30 e-mails and only got a couple of replies saying they were going to send my product, it still has never come and that was about july last year. At the time my mum had just died and i needed cheering up, i was on benefits so took time to save up for the eyesential. I feel really cheated although it might not seem a lot of money but £26 to me was a lot, i am really angry that this could happen. I didnt stop the payment as they kept e-mailing me saying there had been a delay and said they were sorry and they were sending it very soon,

Worst experiance Ive had dealing with purchasing on the web site. I ordered two items to the value of £60 after two weeks and no notification or reply to my e-mails I cancelled my order and was informed via the web site that my money would be refunded in 3-5 days that was on the almost 6 weeks ago and I have had a reply to one of my emails saying that the delay in refunding was due to the bank holidays in April but I am still waiting for the refund and have given up hope of getting it!

I purchased a triple pack of under eye enhancer which l payed for with the order,
The company in their web site stated that it would be delivered within 3 working days, that was on the 14th february 2011. After 6 Emails to them asking for my money back, or the goods l had ordered, l have received 2 Emails from them
With lame excuses for non delivery.
Today is 3rd April 2011 and l am still waiting for my goods.
As you can see from the way this company trades all l can say is; BUYER BEWARE.

I wonder if any one out there has ever bought anything from this site. I am interested in buying a few things but i am cautious as i have had bad experiences in the past with internet shopping. I have emailed them with questions and had no response and there phone number that u ring says ther phones are not working this has been for months. I am not saying anything is wrong with the site at all i just want reassurance that it is an ok site

WHY THESE PEOPLE ARE STILL ONLINE I DONT KNOW, I PLACED AN ORDER IN EARLY NOV, FOR SOME MAKEUP WELL IN TIME FOR THE PARTY SEASON OR SO I THOUGHT, AFTER 2 WKS I EMAILED THEM ASKING WHERE MY ORDER WAS, THEY REPLIED THE ITEMS-YES ALL OF THEM, WERE OUT OF STOCK AND WOULD BE POSTED SOON, OK FAIR ENOUGH I THOUGHT SO I GAVE THEM ANOTHER 2WKS, NOV CAME AND WENT, IEMAILED AGAIN AND THIS TIME WAS TOLD THEY HAD BEEN SENT OUT 2WKS AGO, SORRY THEY HAD NO TRACKING DETAILS WOULD RESEND, OK DO THAT I REPLIED.
THE XMAS AND NEW PARTIES ALL CAME AND WENT, STILL NOTHING, BY NOW I WAS WELL PISSED OFF SO I ASKED FOR A REFUND TO WHICH I GOT NO REPLY, THE NUMBER PROVIDED RINGS OUT SO NO JOY THERE EITHER, I EMAILED EVERY SINGLE DAY TILL MARCH WHEN THEY FINALLY REFUNDED ME!
SO SPECIAL... SO CRAP