brenda f.

I sent a direct debit for some eyesential, i never received either my product or money back, i sent over 30 e-mails and only got a couple of replies saying they were going to send my product, it still has never come and that was about july last year. At the time my mum had just died and i needed cheering up, i was on benefits so took time to save up for the eyesential. I feel really cheated although it might not seem a lot of money but £26 to me was a lot, i am really angry that this could happen. I didnt stop the payment as they kept e-mailing me saying there had been a delay and said they were sorry and they were sending it very soon,