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Sono Bello

Overview

Sono Bello has a rating of 1.8 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sono Bello most frequently mention plastic surgeon, several times and worst experience. Sono Bello ranks 173rd among Cosmetic Surgery sites.

service
109
value
101
shipping
29
returns
37
quality
84
This company responds to reviews on average within 1 day
+69
How would you rate Sono Bello?
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California
1 review
14 helpful votes
Follow Kamili A.
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They do the BAIT and SWITCH. Your consultation is about the most professional thing you will experience. I was scheduled for surgery and the NIGHT BEFORE SURGERY my doctor called out sick. He was likely hung over or coaked out celebrating the FOURTH OF JULY. THEY HAD OVER 20,000 DOLLARS OF MY MONEY AND ALL THEY DID WAS GIVE ME THE RUN AROUND. ONCE THEY GET YOUR MONEY YOU ARE TRASH TO THEM. RUN.

Date of experience: July 13, 2021
Tim S. Sono Bello Rep
over a year old

Kamili, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss.

Best,
Sono Bello

Florida
1 review
43 helpful votes
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Destroyed my skin
October 13, 2021

DON'T DO IT. GO TO A REAL DOCTOR. SONO BELLO CAN KEEP IGNORING ME HOWEVER I WILL KEEP MAKING NOISE UNTIL YOU ACKNOWLEDGE WHAT YOUR DOCTOR DID TO MY SKIN. MY INNER THIGHS LOOK HORRIBLE LIKE A WAVE OF COTTAGE CHEEZE. I SPOKEN TO SEVERAL OTHER DOCTORS TO SEE IF THIS CAN BE FIXED AND EVEN THEY SAID "I HOPE THIS ISN'T THERE BEST WORK BECAUSE THEY F UP YOUR SKIN". THIS MAY NOT BE ABLE TO BE FIXED. 8000 LATER AND THESE PEOPLE TELL ME OH WE CAN DO THE TIGHENING SKIN PROCEDURE BUT IT COSTLY AND GUARANTEE. HELLO YOU F ME UP YOU SHOULD FIX IT FOR FREE OR GIVE A F REFUND. I'M LOOKING INTO A LAWYER AND A CLASS ACTION LAWSUIT BECAUSE THIS ISN'T THE FIRST PERSON THEY F UP. SAVE YOUR MONEY...

Date of experience: September 13, 2021
North Carolina
1 review
46 helpful votes
Follow Rhonda W.
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I was told totally different than what happened. When you go there, they sell this to you as this great thing. First of all they had to reschedule my date after I already took off work. When I had the surgery it was the worst pain I have ever experienced. Three months later, I actually gained weight rather than lost. They would never answer the phone when you called keep you on hold when I went back for my check ups they acted as if they didn't care. I paid almost $10,000. That was for the stomach, the abs, and waist, and thighs. They only did the stomach abs and waist the first time. When I went back and told them, I was not pleased they told me they would refund the thighs I was supposed to have done which was $2500. I had to call them back several times and they kept telling me someone would get back with me and never did. Finally spoke with someone and they said they never said that. Then they hung the phone up on me when I started getting upset over it. DO NOT waste your money on this. It is a gimmick that is very painful.

Date of experience: May 17, 2023
New York
1 review
1 helpful vote
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Enjoyed my experience here
September 18, 2017

Enjoyed my experience here, everyone was nice and knowledgeable. I did upper and lower abs, bra roll and waist and so far my results are looking good!

Date of experience: September 18, 2017
Florida
1 review
8 helpful votes
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I recently went bck 3/14/22 to do my hips and little touch up on my bra roll on my right side I had doctor green who did awesome job she not about the money she will tell u if u really need it or not and depending on the area if it's even something to consider overall this is my second time but I enjoy this doctor very well she took time to check on me on the weekend on her own personal phone which I was surprised I love the wrk and the front desk and the nurse are very welcoming and I used the same person who I can talk to about anything regarding my surgery her name is Raquel and this is at the Fort Lauderdale office I enjoy them a lot so the 3rd pic bck in September my hips I hate an the first two are recently from last month!

Date of experience: April 12, 2022
New York
1 review
7 helpful votes
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Disappointed
December 4, 2020

My experience with Sonobello in at a NY location, left me feeling extremely disappointed. I had my liposuction procedure over three years ago in the areas of stomach and inner thighs. The procedure on my inner thighs was exceptionally painful and I squirmed throughout the process. Although, I received a mild sedative, I could hear the Dr. advising his staffing to provide me with additional medication. Unfortunately, the end result is my stomach area remained bloated with minimal to no improvement and my thighs are disproportionately disfigured. Recently, I had a consultation for coolsculpting in an attempt to correct my SB experience. By coincidence a staffing member at the CS location, began speaking with me regarding her personal experience with SB. Surprisingly, we had our procedure performed at the same location. This appeared to be an unfortunate experience for the both of us. Again, my overall personal experience left me feeling disappointed. I'm now weighing my options, but feeling fearful of another unpleasant experience.

Date of experience: December 4, 2020
Illinois
1 review
7 helpful votes
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SonoBello Disaster
March 12, 2022

My stomach looks like cellulite… it's terrible, I'm embarrassed. Tried calling them a few times also revisited and they said rub some lotion on it.
What?

Date of experience: February 10, 2022
Virginia
1 review
54 helpful votes
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Horrible Company!
April 15, 2023

Don't go there! Everyhitng they said BIG FAT LIE! They care only abut the money that they sucking from you, not about people! Procedure is very painfull, recovery is horrible and taking so far 2 weeks for me. Already have some concern about the results as well! Customer service is Horrible in locations - Hanover, Maryland and Tyson Corner, Virginia. They throw you away like piece of meat and nobody will call you to find out how you feel. You will lose a lot of blood and you will need some special food and juices but you have to find out that by your self
SCAM SCAM SCAM SCAM SCAM SCAM!

Date of experience: March 16, 2023
Adilene T. Sono Bello Rep
over a year old

Hello Yelena,

Thank yo for your feedback. Our corporate office has been calling you the last couple days. Please return our phone calls at your earliest convenience.

Best,

Sono Bello

Florida
1 review
14 helpful votes
Follow Dimples N.
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I had my procedure done only 2wks ago. I have been placing calls to sono bello's ft Lauderdale office since 11am. It is now 10pm and I have never received a call back. Was satisfied with overall experience but I would NEVER treat a patient in need like this, SHAME ON YOU ALL!

Date of experience: November 3, 2020
Tim S. Sono Bello Rep
over a year old

Dimples N., we're sorry to hear your experience with Sono Bello was not exceptional. Our offices were closed on 11. 03. 20 to allow our employees the opportunity to vote in the presidential election, but our after-hours medical staff would have still been available for any medical concerns. We've attempted to reach out to you. Please return our call at your earliest convenience or you can reach out to melaniem@sonobello.com in our corporate office so we can further discuss your concerns. Best, Sono Bello.

California
1 review
0 helpful votes
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Very happy
April 27, 2021

Dr Stewart is amazing my nurse was Cindy she was always there to talk to me when I needed her she answered any questions I had without making me feel stupid for asking so many questions and my doctor did the same surgery was kind of painful they did everything they can to make me feel comfortable but surgery was kind of painful like I said overall I am very satisfied today is my fourth day I went today to get drainage removed everything is going well and I'm 100% satisfied with results my nurse today Natalie told me if I'm satisfied on my fourth day she can imagine how I will feel later on down the line I am in a little pain but nothing that I can't bear nothing that I can't handle can't wait to get back to work and doing regular activities thank you so much sonobello

Date of experience: April 26, 2021
New York
1 review
5 helpful votes
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I'm am very pleased with the liposuction of my upper and lower abs waist and back. My Doctor was fantastic, and the staff was amazing. I would recommend Sono bello to anyone wanting to reduce fat.

Date of experience: January 29, 2020
Ohio
1 review
36 helpful votes
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I am scheduled today for a pre-op visit at sono bello garfield ohio and for surgery tomorrow. I am having the worst customer experience with the staff there. Today I received a call from a CSR saying she could not satisfy the payment of 3500 dollars same as cash on my care credit because the amount for this finance option is $4000.The total cost for surgery was $8000, I put $4500 down in cash and wanted to finance the rest. I then asked to speak to someone who can help me solve this issue suggesting that sono bello refund me $500 of my cash and charge the total of 4000 on the care credit, so I can utilize the 12 month same as cash option. I spoke to a man name Phil Thomas, who stated he was a manager and could make it happen. Great! My issue is that he spoke to me in a very condescending tone, disregarded my concern(s) and put me in a very uneasy anxious set of mind. I have lost confidence in the quality of care you guys may have for your patients and need to be reassured things will be just fine.
I asked Phil T. For a contact to someone at corporate or someone higher than him and he completely refuse, just giving me half of someone's name, sending me to do research on my own to find a director of some sort on Linked In and Facebook!
#inconsiderate #nocompassion #salesfocused vs #patientcare
Very Unsure Of How To Move Forward... if I don't get the surgery I lost $1000!

Date of experience: October 4, 2019
Florida
2 reviews
18 helpful votes
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Consultation was fine. It was the surgery that messed up my body! I guess the AbEx went okay but they moved my belly button way up above my waist. It's almost under my breast's. It looks horrible & I'll never wear a 2 piece bathing suit anymore. I look ridiculous! That's not the end of my disastrous story. At the last minute I decided to have liposuction on my thighs. Now I look like a freak! There's a dent, more like a cave in in them. I'll never wear a short skirt or shorts again either. The cave ins on my thighs are a joke. There are huge indentations on both thighs where the cannula went in & then there is fat all around the indents. Even my 11 year old granddaughter noticed it. This place is a joke! I went for my 6 month post op appointment & asked that the doctor be there because I had complaints & wasn't satisfied. They said they were sorry & would try to fix it which meant going through this all over again. They said they would call me to set up an appointment. Well months later & no call. I called back & they said they would give the dr my message & get back to me. Still no call! What is this Satisfaction Guarantee? I'm just a number to them. They won't even give me a partial refund! My body is a joke now. Between my belly button in no where land & dents in my thighs I'm so to go to the beach or out anywhere. Everyone who notices my thighs I tell I had this botched surgery done at Sono Bello & never go there & spread the word! I would rather have my fat belly & thighs back than look like this. I feel like a freak of nature! No calls months later which at this point wouldn't mean anything. They've already proven themselves unqualified! No money back! I've already spoken to an attorney & am proceeding forward with this.

Never, ever use their services! Totally unacceptable work on my body!

I've never, ever left a comment, positive or negative, but this is beyond ridiculous. Very poor customer services!

Satisfaction Guaranteed is a huge joke. That's why I'm proceeding with my attorney. Hopefully everyone considering having a procedure done there should cancel it! This place sucks & so does the so called dr who performed these procedures! Their rating from me is so low it's in the negatives.

+2
Date of experience: March 16, 2024
Illinois
1 review
37 helpful votes
Follow A m.
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In april i went for my procedure. Not for a weight problem i weighed 140 but more for removing back fat and ex sculpture procedure removing. I stop smoking and never ever changed my eating habits point blank period. I was told by them and their running commercial all fat removed would not grow back which was a lie. Immediately after procedure i start gaining weight i kept mentioning it and they said no worries my swelling is still going down, i went from weighing 140 to 155. The areas worked on was growing fat back. I complained to the Overland Pk Kansas office mgr set up another appointment and said i could have the procedure done by another doctor. The med assistant said it might be thyroids i went to doctor just to prove no thyroids. So the next appt i had blood test document The Doctor laughed at me and said you stop smoking and said get back to 140 then come back. I was trying to explain the areas that were worked were not done correctly im an older woman and would not have workout abs along with my body looking lopsided. The doctor was rude made fun by laughing and said im not going to do anything and i was led out of the office. So i paid over 7grand for this f'd up figure. I will be one of the first to join a class action lawsuit, because the way these reviews are the company is going to be sued and force into bankruptcy. By having to pay people back

Date of experience: November 14, 2019
Georgia
1 review
48 helpful votes
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Very unprofessional.
April 18, 2020

Went and they checked me up, agreed on 5k for 3 places, now they said my upper stomach was a different part from my lower, and my arms. They took several pics and after a few days I came in for the procedure.
Went well on that day after like 2 months I noticed one part of my Tommy was not symmetric to the other, i complained they said it will go down that I was stl healing. After 6 months it was obvious that I should be seeing results at this time no significant change at that point it was glaring that nothing change because they brought the pictures before the procedure to compare. With the present, After much argument they said that I should come back next jan 2020 for another pain level procedure. I didn't want another procedure sine the other experience was very painful, i asked if they could give me part of my 5k let me go, instead I should come in for the pain which is not granted that it will come out well this time. Secondly the garment is a problem for them for them to give. I will not recommend that place for anyone because they don't know one bit of what they are doing they are pretending to be what they are not. Drs bad, workers bad too. All they need is your money, zero services.

Date of experience: April 18, 2020
Costa Rica
1 review
64 helpful votes
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Boycott this company
January 2, 2020

Sono Bello is one of the many greedy pathetic companies that PAY the numerous, corrupt companies that flood your email with unwanted, unsolicited, TRASH. THE COMPANIES THEY PAY MAKE UNSUBSCRIBING A PAIN BECAUSE YOU HAVE TO ENTER YOUR EMAIL WHICH IS UNECCESARY AND THEN THEY IGNORE YOUR UNSUBSCRIBE REQUEST IR SLIGHTLY ALTER THE SENDER TO ANOTHER ONE OF THEIR PATHETIC COMPANIES. THE ONLY WAY WE CAN STOP THIS IS TO BOYCOTT SOLO BELLO AND ANY OTHER ONLINE COMPANY THAT SENDS US THIS GARBAGE. BOYCOTT SOLO BELLO

Date of experience: January 2, 2020
Georgia
1 review
33 helpful votes
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Face
February 17, 2020

I'm Margaret I had a procedure at sono Bello to make my face smaller I paid a $1000 and I went once a week the nurse would take a warm device and roll it over my face to shrink my face I saw absolutely nothing that I paid for I kept telling her I don't see any difference I didn't go back for the last procedure because all the other 10 or 11 times didn't do anything so I said the last one wasn't going to give me what I paid for I don't recommend them I know someone else had a liposuction after the person saw no different and she was told after spending her money she should have had a tummy tuck first I don't recommend this place not at all

Date of experience: February 17, 2020
Florida
1 review
32 helpful votes
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They don't take out enough fat at all and wats the use of getting an area free when they not getting all the fat out of all the areas that needs to be done what a waste of money.

Date of experience: September 8, 2019
Canada
1 review
185 helpful votes
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Check the Better Business Bureau bbb.com for nation-wide horrific reviews of this company. The staff are reported as cold and uncaring. The doctors are reported as dismissive and bullies. Beware.

Date of experience: February 3, 2020
Wisconsin
1 review
22 helpful votes
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TOTAL RIPOFF
August 16, 2020

I had a Sono Bello "SPECIAL OFFER" to reduce fat, 2yrs. Ago. It was the the most PAINFULL, expensive, "MEDICAL PROCEDURE" I have ever gone through. It did NOTHING to reduce body fat, as claimed. I had INTENSE pain after procedure, for 3-6 months. I went back to Sono Bello 3 times to complain of pain, no reduction of body fat, and permanent scars from procedure. All they did was offer to put me through Painfull procedure again! I stated the pain was too intense to go through again, and requested a refund. I NEVER HEARD FROM THEM AGAIN!

Date of experience: August 16, 2020