SonicWall has terrible tech support and makes you pay for things that should be free - I have been really unhappy with SonicWall. Their customer service is lousy and they make you pay for every little thing (support, vpn, etc). If you can, I would strongly consider going with Cisco products - their tech support is much better, and you'll likely end up saving money in the long run.
Their rating request service is really bad: Even when they agree to unblock a website, they sometimes just don't care about doing the re-rating work. If your company need a firewall, I'd not recommend SonicWall...
Sonicwall 24/7 support option is worthless. On hold for hours, then pushed to VM box and no call backs.
Also new virus scan drops bandwith throughput 34%. Full bandwith with no services enabled. So why go with sonicwall?
I am a new IT Director. I stepped into a misconfigured environment. I am familiar with Sonic Wall, but not with the Sonic Point configuration.
We have 24/7 support, so I pinged them.
6 days ago.
Case is still "unassigned".
I also asked them to add my email address to the account.
They can't figure out how to do that, so they keep closing the case.
As a former Dell employee - I'm embarrassed for them.
Customer support is bad. Paid to hide my identity but ends up with an headache. Kept contacting them again and again but no one did answer me.
I was using SonicWall 7 years ago
It was working fine with me and the connection was stable all the way which means that it was easy to use for me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members