I needed a MS Office licence for my Mac. When I first saw the prices on SoftwareKeep, I had doubt if those were authentic MS software. After reading the reviews, I felt comfortable enough to give it a try. I purchased a MS Office 2019 Home and Student for Mac. They upgraded me to Home and Business for Mac with no additional charge. I received the licence key in the email that came with a clear step by step installation instruction. Due to my limited computer knowledge, I needed additional help while installing. Their chat room technical support staff were very patient and super helpful. The licence is authentic. It shows up in my MS account. All applications are working perfectly. A big thank you to SoftwareKeep!

I was worried when I saw some of the bad reviews.
But the Microsoft Office package at SoftwareKeep was much lower than the lowest price I could find elsewhere (costco), so I risked it.
Glad I did. Very easy process.
The key was emailed to me within 10 minutes and it worked perfectly on the Microsoft site that they provided a link to.

As many others did, I ordered MS Office and was duped by their "microsoft certified" emblem. No link ever showed up and I cannot download the product. Emailed their customer service number, imagine that, they claim its outside business hours.

I'm sure I'll get some sort of run-around as others did. Now I have to wait for it to post on my card so i can dispute it. RUN away.

They are the worse company you can hire in my opinion. They messed up my trees and hacked the up. They will not return my calls after telling me they would take care of my complaint. Very inexperienced personal. terrible customer service

My key is invalid. I contact them 3 times They ask for a screen shot of the invalid message and won't give me a refund without it. I send it 3 times. they say they never get any of the messages. So I m going to turn it over to the better business bureau. Be very careful with this company. I'm reading other messages about how they were scammed with invalid keys.

I bought Office for my new mac. I'm a bit afraid to buy due to reviews. I receive my software instantly to my email inbox and using Microsoft website I was able to install the software. They're not scammers based on my experience. The key is good the software we're sent instantly. It just a matter of how to follow instruction properly.

To be fair, I did eventually receive a working copy and a refund of the purchase. Sooo, my chosen products were available, they don't seem to be scammers. Their business model seems to suffer due to the complexities of computers and software.

Needed another license for Office 2010. Not exactly cutting edge S/W but I hate having to use a totally different GUI every time I switch computers! The price was reasonable and the download key arrived about an hour after I placed the order. The key I received worked both to allow the initial download and for product activation.

The key I received DID NOT work with my existing Office Home and Student three license CD. But then, my download was actually an upgrade to Office Pro, which is a more complete product. So I'm not complaining.

This company took our money and did not provide the download or key. When questioned daily for three days, was promised a manager would contact us. Never received any contact from anyone at this company. Reported charge as a fraud.

this business is a complete joke. customer service is incompetent. company does not
fulfill obligation to customer. i have contacted credit card company for a full refund!
I finally went to staples purchased same software,(it did cost a little more). installed and worked in less than a half hour. i worked with company for eleven days and there
service was terrible!!!!!.

I placed an online order for Microsoft Office 2016 Home and Business for Windows on January 4th at 8:25 p.m. (EST). I was paying an IT person at my home per hour for this installation and other work. By 9:30 p.m., there was still no product key e-mailed to me. I started a online Chat with their company - the response was that "they are testing the keys to make sure the keys will work when they send it to me". They said they needed another 10-20 minutes. This didn't sound legitimate (besides the fact that we weren't going to wait any longer), and we told them to cancel the order and refund the money onto the credit card. By 9:50 p.m. in the chat, she said they will cancel the order, and the refund will be processed within 24 hours and will be reflected on my account within 48-72 hours. At 11:31 p.m., the sales department e-mails the product key. I immediately respond by email and say that the order was cancelled and the amount is to be refunded to my card. I indicated I already purchased the product from someone else (and received the product key instantly). I e-mailed again January 17th as there was still no credit on my credit card - and didn't receive a response to the e-mail. I phoned the number they have on their website and it is not in service *******657. I am in the process now of making a dispute resolution with visa disputing the charge (I had copied and printed off the Chat I had with their company and kept my emails).

Chat was available after 830pm CST.

Don answered all of my questions, gave me a 15% off code, and stayed with me until my code arrived and was verified. It took longer than 15 minutes for it to arrive, so he sent it direct. The automated one arrived maybe 5 minutes after he send that email.

Code was verified and it downloaded without any issues.

I thought I was scammed since I haven't receive anything after I made a purchase however I've checked my email after 30 minutes and found software download and key. Our internet is 24 megabits per second that took only 5 minutes to download the software. After the installation computer ask for the key finally its activated. Don't doubt this company as they sell Genuine Keys.