September 1st, 2018
• Updated review
I had all the same problems with this company as pretty much everyone else here. But thankfully after a long a fruitless email exchange with the company, I found in the end that the solution was pretty simple: a bank process called Chargeback. A Chargeback happens when a buyer asks their credit card issuer to reverse a transaction that has already cleared. I raised a Chargeback request with my bank, submitting an image of the goods, all the evidence that they were counterfeit, and a record of all my emails to the company and their ridiculous responses. Within 10 days I received a full refund from the bank. Today I received yet another email from the company "But why you dispute the payment from bank, is there has any problem ? If not,pls cancel it and repay us by western union or money gram. If you have any questions or problems, please contact us directly for assistance, rather than submitted a dispute request.You know that there is a big influence on your credit worthiness of your credit score if you charge back..."
“AVOID, AVOID, AVOID....”
July 7th, 2018
• Previous review
..... unless you have an extreme desire to throw your money away to con merchants and charlatans. I can not stress this too greatly. I too have been scammed by this company but operating under the name Nikemetcons.com. While Nike Metcon is an established brand, cons are unfortunately what this rip-off website is about. How do I know it's the same company as Sneakersfans? Same email address: *******@vip-custom-service.com, and occasionally *******@vip-custom-service.com. Same modus operandum. Same customer experience.
The website looked legitimate, offering a sale of 30% on top names. So I ordered what was advertised as Nike React Flyknit in Pearl Pink for £73.11 What I received was a cheap, nasty, substandard counterfeit product in what I can only describe as sewer rat grey.
The company admitted they had sent the wrong item, and even admitted that they were counterfeit goods, but refused a full refund even when I proposed to return the goods at my own cost. They posited a range of ridiculous excuses:
'We also have paid the cost of the product and shipping cost,we are the victim as you are'
'How can we full refund you? if i do that, my boss will fire me. i just work for my company, i donnot want to lose my job, please..'
'It this item suit for someone, you can send this item to others as present'
'Although the item is a not you ordered it is beautiful and in good quality, why not sent to others or resell it ?'
The Customer Reviews' on their site are clearly written by themselves; they all follow the same format and similar syntax, contain the same idiosyncrasies and make the same claims:
'Very, very good delivery, A remarkably fantastic site...Service was superb'.
'The sneakers are fine and state-of-the-art... Very, very pretty packaging..... An exceptionally wonderful store'.
'sneakers are of magnificent quality, Peerless packaging, Service are estimable, A notably standout store'
'Ever so exceptional delivery, Quality of the wrapping are state-of-the-art... Prime service... An immensely peerless shop'
Although the cost advertised, invoiced and mandated was £73.11 it subsequently transpired that the company had debited £83.53 from my account. I have now referred the case in full to my bank, and their fraud department is launching an investigation into the company. I would love to see them blacklisted and a bar placed on all future attempted visa payments to the business.