I had all the same problems with this company as pretty much everyone else here. But thankfully after a long a fruitless email exchange with the company, I found in the end that the solution was pretty simple: a bank process called Chargeback. A Chargeback happens when a buyer asks their credit card issuer to reverse a transaction that has already cleared. I raised a Chargeback request with my bank, submitting an image of the goods, all the evidence that they were counterfeit, and a record of all my emails to the company and their ridiculous responses. Within 10 days I received a full refund from the bank. Today I received yet another email from the company "But why you dispute the payment from bank, is there has any problem ? If not,pls cancel it and repay us by western union or money gram. If you have any questions or problems, please contact us directly for assistance, rather than submitted a dispute request.You know that there is a big influence on your credit worthiness of your credit score if you charge back..."
“AVOID, AVOID, AVOID....”
..... unless you have an extreme desire to throw your money away to con merchants and charlatans. I can not stress this too greatly. I too have been scammed by this company but operating under the name Nikemetcons.com. While Nike Metcon is an established brand, cons are unfortunately what this rip-off website is about. How do I know it's the same company as Sneakersfans? Same email address: *******@vip-custom-service.com, and occasionally *******@vip-custom-service.com. Same modus operandum. Same customer experience.
The website looked legitimate, offering a sale of 30% on top names. So I ordered what was advertised as Nike React Flyknit in Pearl Pink for £73.11 What I received was a cheap, nasty, substandard counterfeit product in what I can only describe as sewer rat grey.
The company admitted they had sent the wrong item, and even admitted that they were counterfeit goods, but refused a full refund even when I proposed to return the goods at my own cost. They posited a range of ridiculous excuses:
'We also have paid the cost of the product and shipping cost,we are the victim as you are'
'How can we full refund you? if i do that, my boss will fire me. i just work for my company, i donnot want to lose my job, please..'
'It this item suit for someone, you can send this item to others as present'
'Although the item is a not you ordered it is beautiful and in good quality, why not sent to others or resell it ?'
The Customer Reviews' on their site are clearly written by themselves; they all follow the same format and similar syntax, contain the same idiosyncrasies and make the same claims:
'Very, very good delivery, A remarkably fantastic site...Service was superb'.
'The sneakers are fine and state-of-the-art... Very, very pretty packaging..... An exceptionally wonderful store'.
'sneakers are of magnificent quality, Peerless packaging, Service are estimable, A notably standout store'
'Ever so exceptional delivery, Quality of the wrapping are state-of-the-art... Prime service... An immensely peerless shop'
Although the cost advertised, invoiced and mandated was £73.11 it subsequently transpired that the company had debited £83.53 from my account. I have now referred the case in full to my bank, and their fraud department is launching an investigation into the company. I would love to see them blacklisted and a bar placed on all future attempted visa payments to the business.