Snapfish has a rating of 1.2 stars from 475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Snapfish most frequently mention customer service, live chat, and christmas cards problems. Snapfish ranks 142nd among Photo Printing sites.
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I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform. Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority. Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs. Looking forward to many more years using your service and highly recommend your site!
I put in an order for 20 Christmas cards. After reviewing them, I reordered 40 more of the EXACT SAME CARD for a cost of over $200. The second order was defective, as it cut one of the photos in half. There is Zero customer support. I spent hours trying to get this resolved, and they denied all liability. A sham company. I will not use again.
I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform.
Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority.
Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs.
Looking forward to many more years using your service and highly recommend your site!
Tip for consumers:
Start your project on your desktop and them it is easier to add pictures also continuing the work on the app
Products used:
Photo Album
I ordered a pint glass with a custom design. I ABSOLUTELY LOVED IT! The print is so clear and the glass is very thick and very high quality, clearly difficult to break. Honestly, it's one of the best gifts I've ever given. They created it within 2 days an shipped it. I got tracked 24 delivery so it arrived on the next day. Very very happy with the service, would definitely use it again!
Products used:
Pint glass
I am surprised by the negative reviews on this site. I bought holiday cards from them a couple of times and they were all amazing. The photo printing looks very clear. They do cost more than Costco, but I was able to use the 75% off coupon found online, which brings the price down by a lot. I decided to go with Costco this year and Costco was a lot cheaper in price and quality. The pictures are not as clear. Snapfish also allows MANY options to customize the photo to which Costco does not. Definitely should give SNAPFISH a chance. Try making a card and see on how much customizations and card types you can do. There is so much more to choose from than other stores. I am just bummed out seeing the bad reviews on here when I bought from them a couple of times already and they all have been great!
Tip for consumers:
TRY OUT THE SITE! Large variety of selections and lots of options for customizations!
Products used:
Holiday Greeting cards
I have always been happy with snapifish but this week they went above and beyond! I made a book for myself and 7 friends. When I got it I discovered a couple of problems. I called their customer service line and talked to Cindy - she told me how to fix the problems and issued a credit for new books. Problem solved painlessly and they have a happy customer for life!
LOVE, LOVE, LOVE Snapfish! My photobooks always arrive more quickly than I expected them. Anytime I have had to contact customer service, generally via thier live chat, the exchange is pleasant and issues resolved immediately. I have considered using other sites for photobooks but can't find a good enough reason to use them over Snapfish.
Awesome products, great holiday gifts, been a loyal customer for years great prices
I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.
Tip for consumers:
Make sure you search for a coupon code before you pay.
Products used:
Cards and large photo
Snapfish makes it easy to store your photos online. Uploading photos is really quite easy, and sharing your albums is also just as easy. I've made over 20 albums since 2007 to share with families of students; in a way, my (the school's) Snapfish account has a running history of the school for which I work. I have also ordered prints from Snapfish, and the photos come as I requested them, on time and without any issues along the way.
I have ordered a few photobooks to be printed and have been very happy with the results. I have also ordered the glass photo frames, mouse pad, customized pillows and mugs. Very satisfied with results. Will definitely be ordering more products when required. Cheers.
Products used:
photobooks, glass frames, mugs, mousepad,
Ordered 12-01-20. Arrived 12-08-20. Ten out of five stars for that as these are gifts that I need to re-package and mail in time for Christmas.
Photos I placed on ornaments maintained their quality. Metal ornaments were also excellent quality. Each came with a red ribbon to attach to the tree.
I have nothing to complain about and would order from Snapfish again.
I don't get all the bad reviews. Haven't had to deal with customer service, but I got my first order of pictures and my family and I are very happy with the results. I used the 99 prints for 99cents coupon first. I ordered my photos about a week ago and just got them in the mail today. Even with paying the extra dollar just so I could track the order, it's still a significant amount cheaper than shutterfly is just for "free" prints. (Like $8 cheaper) I just have to split my orders up or urilize deals which is ok. I also really like that I can access my photos through the app without uploading them first and crop them how I prefer. What took me over 6 hours to do on shutterfly only took me about 30 minutes to do on the snapfish app. The pictures do not look dark or blurry like many reviews said. I was very worried about my photos after reading reviews but I am very happy with the results and will continue to order my prints through shutterfly. Can't beat the deals on various items and 100 free photos a month. My only complaint is that I wish the sleeves holding the pictures came in a more solid outer box or even a bubble mailer rather than a paper one, just something more environment proof than a paper sleeve. Not as nostalgic as a polaroid but I'm so happy to have these pictures of my son and my family to pull out and look through just like my parents have of me as a kid. Thank you snapfish!
Tip for consumers:
Spend the extra $1 for the ground shipping so you can track your package. I feel like many issues with shipping could be solved if people did this.
Products used:
4×6 prints
I ordered a custom book and couldn't be happier. It arrived today, less than a week after I custom made it through their web sight. From cover to cover and all the pages, it is perfect! Highly recommended
I used Snapfish for the first time this last week, needed the book before Xmas, but I was way behind. I got it to Snapfish late Friday Dec. 18, and they had it back to me by the 22nd in a wonderful book that I was sure would not turn out well. The did a WONDERFUL job with excellant service and I would highly recommend them to anyone. I will be using them in the future for more projects.
2nd time ever ordering from the App. Zero problems, easy steps, amazing product, price worth the value, and free shipping that also arrived early. As well as tracking information. I will absolutely order again. However one word of advice. Suggested prices are very Hugh, with the discount their fair. I'd suggest lowering your prices and always offering free shipping to repeat clients.
Tip for consumers:
Seems very hassle free and self explanatory.
Products used:
I purchased the Article Fleece Photo Blanket 50x60.
It is regularly priced $69.99 which FYI I’d never ever pay this amount for this item. However my coupon took of $54.99 and they applied $9.99 shipping. I’d highly suggest free shipping especially to repeat customers.
I put together a 140 page photobook and ordered 3 copies -- at a cost of over $400 for the group of 3. When the books arrived, I realized that I had made a mistake -- some of the text boxes had a colored background that obscured the photos that the text box overlapped. This was clearly my own mistake -- I should have noticed it when I reviewed the book before finalizing my order (just as Snapfish tells its customers). I texted with customer service and asked for a chance to redo the books because I did not realized that some of the text boxes had colored backgrounds. After escalating my request to a higher level of review, I was informed that I could reorder the entire set of 3 books (and keep the original discount that I had gotten on the books). I only had to pay for new shipping (a total of $21 for all three books). I corrected the mistake and got the new books promptly. I am a very happy customer indeed.
I just received a photo blanket wedding gift for my nephew. It came out beautiful, I love it, and I know they will too.
Tip for consumers:
I have a great quality product and it was a great price, and I got it very quickly.
Products used:
Photo blanket
I have used this company for years and every order has been perfect. All the photos from my iPhone plus the photos from every order I ever made are there. You can edit and crop and order with either a matte or shiny finish. They always have specials and I have framed and sold many of my photos. I had blankets made and other speciality items and they were perfect.
I wanted a photo album of my daughter's first year, and was lured to Snapfish by the deep discounts and good looking website. I spent all day on my laptop building the book and honestly it was a very pleasant experience, except when I was done it didn't save the last 1/4 of the book and 2 hours of work, despite regularly auto saving before that. Frustrating, but I did it over and ordered 4 canvas bound books. Excited about the finished product, I then checked reviews. I nearly panicked from all the negative ones! It was too late to cancel so I just hoped for the best. Maybe it's just that my expectations were low, but the books were delivered on time (a day early actually!), and the quality is fine! The books seem well made, the print clarity and vibrance isn't museum quality but I'm happy with the results. The paper is a bit on the thin side but not terrible. And I found the packaging to be sturdy. I didn't have to deal with customer service so I can't speak about that. Overall pleased, would order again.
I seen the reviews after I bought my pictures so then I was worried they would not come, but mine arrived on time and in perfect quality i would highly recommend because there is loads of discounts that you can get to make it really cheap
Always excellent quality! Personalized mugs, calendar, blankets, etc. Love everything I've ever purchased
Products used:
Personalized mugs, calendars, throws, etc.
As I've found most photo sites out there do, you'll end up with emails from them often with special offers and discount promo codes. Just be informed that you cannot combine promo codes on one order. The prints are good quality and usually ship reasonably quick.
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