• Snapfish

Snapfish

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Overview

Snapfish has a rating of 1.2 stars from 475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Snapfish most frequently mention customer service, live chat, and christmas cards problems. Snapfish ranks 142nd among Photo Printing sites.

  • Service
    159
  • Value
    162
  • Shipping
    152
  • Returns
    106
  • Quality
    147
Positive reviews (last 12 months): 2.2%
Positive
2
Neutral
0
Negative
89
84
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The most frustrating experience with a company and their customer service.
  • I left phone number for them to call me, however no onw would.
How would you rate Snapfish?
Top Positive Review

“Excellent”

kathy g.
2/23/24

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform. Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority. Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs. Looking forward to many more years using your service and highly recommend your site!

Top Critical Review

“This company deserves NO stars.”

Joyce P.
1/29/24

I put in an order for 20 Christmas cards. After reviewing them, I reordered 40 more of the EXACT SAME CARD for a cost of over $200. The second order was defective, as it cut one of the photos in half. There is Zero customer support. I spent hours trying to get this resolved, and they denied all liability. A sham company. I will not use again.

Reviews (475)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) phone number (22)
Thumbnail of user kathyg84
2 reviews
0 helpful votes
February 23rd, 2024

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform.
Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority.
Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs.
Looking forward to many more years using your service and highly recommend your site!

Tip for consumers:
Start your project on your desktop and them it is easier to add pictures also continuing the work on the app

Products used:
Photo Album

Service
Value
Shipping
Returns
Quality
Thumbnail of user peters2763
1 review
0 helpful votes
February 19th, 2023

I ordered a pint glass with a custom design. I ABSOLUTELY LOVED IT! The print is so clear and the glass is very thick and very high quality, clearly difficult to break. Honestly, it's one of the best gifts I've ever given. They created it within 2 days an shipped it. I got tracked 24 delivery so it arrived on the next day. Very very happy with the service, would definitely use it again!

Products used:
Pint glass

Service
Value
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Quality
Thumbnail of user anthonyn792
1 review
0 helpful votes
January 18th, 2023

I am surprised by the negative reviews on this site. I bought holiday cards from them a couple of times and they were all amazing. The photo printing looks very clear. They do cost more than Costco, but I was able to use the 75% off coupon found online, which brings the price down by a lot. I decided to go with Costco this year and Costco was a lot cheaper in price and quality. The pictures are not as clear. Snapfish also allows MANY options to customize the photo to which Costco does not. Definitely should give SNAPFISH a chance. Try making a card and see on how much customizations and card types you can do. There is so much more to choose from than other stores. I am just bummed out seeing the bad reviews on here when I bought from them a couple of times already and they all have been great!

Tip for consumers:
TRY OUT THE SITE! Large variety of selections and lots of options for customizations!

Products used:
Holiday Greeting cards

Service
Value
Shipping
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Thumbnail of user paulag9
1 review
14 helpful votes
July 24th, 2014

I have always been happy with snapifish but this week they went above and beyond! I made a book for myself and 7 friends. When I got it I discovered a couple of problems. I called their customer service line and talked to Cindy - she told me how to fix the problems and issued a credit for new books. Problem solved painlessly and they have a happy customer for life!

Thumbnail of user talulahy
2 reviews
4 helpful votes
August 5th, 2013

LOVE, LOVE, LOVE Snapfish! My photobooks always arrive more quickly than I expected them. Anytime I have had to contact customer service, generally via thier live chat, the exchange is pleasant and issues resolved immediately. I have considered using other sites for photobooks but can't find a good enough reason to use them over Snapfish.

Thumbnail of user dje7
2 reviews
7 helpful votes
October 31st, 2013

Awesome products, great holiday gifts, been a loyal customer for years great prices

Thumbnail of user gaill11
7 reviews
8 helpful votes
May 23rd, 2014

LOVE GETTING MY PIC DONE HERE. THEY HAVE THE BEST DEALS.

Thumbnail of user lockeyk
1 review
0 helpful votes
April 1st, 2021

I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.

Tip for consumers:
Make sure you search for a coupon code before you pay.

Products used:
Cards and large photo

Thumbnail of user tn1
265 reviews
1,794 helpful votes
July 10th, 2009

Snapfish makes it easy to store your photos online. Uploading photos is really quite easy, and sharing your albums is also just as easy. I've made over 20 albums since 2007 to share with families of students; in a way, my (the school's) Snapfish account has a running history of the school for which I work. I have also ordered prints from Snapfish, and the photos come as I requested them, on time and without any issues along the way.

Thumbnail of user vickiv131
2 reviews
0 helpful votes
February 2nd, 2022

I have ordered a few photobooks to be printed and have been very happy with the results. I have also ordered the glass photo frames, mouse pad, customized pillows and mugs. Very satisfied with results. Will definitely be ordering more products when required. Cheers.

Products used:
photobooks, glass frames, mugs, mousepad,

Service
Value
Shipping
Quality
Thumbnail of user judym921
1 review
0 helpful votes
December 9th, 2020

Ordered 12-01-20. Arrived 12-08-20. Ten out of five stars for that as these are gifts that I need to re-package and mail in time for Christmas.

Photos I placed on ornaments maintained their quality. Metal ornaments were also excellent quality. Each came with a red ribbon to attach to the tree.

I have nothing to complain about and would order from Snapfish again.

Thumbnail of user lesliem329
1 review
1 helpful vote
May 1st, 2020

I don't get all the bad reviews. Haven't had to deal with customer service, but I got my first order of pictures and my family and I are very happy with the results. I used the 99 prints for 99cents coupon first. I ordered my photos about a week ago and just got them in the mail today. Even with paying the extra dollar just so I could track the order, it's still a significant amount cheaper than shutterfly is just for "free" prints. (Like $8 cheaper) I just have to split my orders up or urilize deals which is ok. I also really like that I can access my photos through the app without uploading them first and crop them how I prefer. What took me over 6 hours to do on shutterfly only took me about 30 minutes to do on the snapfish app. The pictures do not look dark or blurry like many reviews said. I was very worried about my photos after reading reviews but I am very happy with the results and will continue to order my prints through shutterfly. Can't beat the deals on various items and 100 free photos a month. My only complaint is that I wish the sleeves holding the pictures came in a more solid outer box or even a bubble mailer rather than a paper one, just something more environment proof than a paper sleeve. Not as nostalgic as a polaroid but I'm so happy to have these pictures of my son and my family to pull out and look through just like my parents have of me as a kid. Thank you snapfish!

Tip for consumers:
Spend the extra $1 for the ground shipping so you can track your package. I feel like many issues with shipping could be solved if people did this.

Products used:
4×6 prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user maureenj23
1 review
2 helpful votes
July 29th, 2018

I ordered a custom book and couldn't be happier. It arrived today, less than a week after I custom made it through their web sight. From cover to cover and all the pages, it is perfect! Highly recommended

Thumbnail of user rogern19
1 review
1 helpful vote
December 24th, 2015

I used Snapfish for the first time this last week, needed the book before Xmas, but I was way behind. I got it to Snapfish late Friday Dec. 18, and they had it back to me by the 22nd in a wonderful book that I was sure would not turn out well. The did a WONDERFUL job with excellant service and I would highly recommend them to anyone. I will be using them in the future for more projects.

Thumbnail of user rachelm714
1 review
0 helpful votes
December 10th, 2020

2nd time ever ordering from the App. Zero problems, easy steps, amazing product, price worth the value, and free shipping that also arrived early. As well as tracking information. I will absolutely order again. However one word of advice. Suggested prices are very Hugh, with the discount their fair. I'd suggest lowering your prices and always offering free shipping to repeat clients.

Tip for consumers:
Seems very hassle free and self explanatory.

Products used:
I purchased the Article Fleece Photo Blanket 50x60.
It is regularly priced $69.99 which FYI I’d never ever pay this amount for this item. However my coupon took of $54.99 and they applied $9.99 shipping. I’d highly suggest free shipping especially to repeat customers.

Service
Value
Shipping
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Thumbnail of user stewartb67
3 reviews
0 helpful votes
April 7th, 2021

I put together a 140 page photobook and ordered 3 copies -- at a cost of over $400 for the group of 3. When the books arrived, I realized that I had made a mistake -- some of the text boxes had a colored background that obscured the photos that the text box overlapped. This was clearly my own mistake -- I should have noticed it when I reviewed the book before finalizing my order (just as Snapfish tells its customers). I texted with customer service and asked for a chance to redo the books because I did not realized that some of the text boxes had colored backgrounds. After escalating my request to a higher level of review, I was informed that I could reorder the entire set of 3 books (and keep the original discount that I had gotten on the books). I only had to pay for new shipping (a total of $21 for all three books). I corrected the mistake and got the new books promptly. I am a very happy customer indeed.

Thumbnail of user renac40
1 review
0 helpful votes
November 22nd, 2021

I just received a photo blanket wedding gift for my nephew. It came out beautiful, I love it, and I know they will too.

Tip for consumers:
I have a great quality product and it was a great price, and I got it very quickly.

Products used:
Photo blanket

Service
Value
Shipping
Quality
Thumbnail of user beep17
1 review
0 helpful votes
September 15th, 2020

I have used this company for years and every order has been perfect. All the photos from my iPhone plus the photos from every order I ever made are there. You can edit and crop and order with either a matte or shiny finish. They always have specials and I have framed and sold many of my photos. I had blankets made and other speciality items and they were perfect.

Thumbnail of user brandyd126
0 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

I wanted a photo album of my daughter's first year, and was lured to Snapfish by the deep discounts and good looking website. I spent all day on my laptop building the book and honestly it was a very pleasant experience, except when I was done it didn't save the last 1/4 of the book and 2 hours of work, despite regularly auto saving before that. Frustrating, but I did it over and ordered 4 canvas bound books. Excited about the finished product, I then checked reviews. I nearly panicked from all the negative ones! It was too late to cancel so I just hoped for the best. Maybe it's just that my expectations were low, but the books were delivered on time (a day early actually!), and the quality is fine! The books seem well made, the print clarity and vibrance isn't museum quality but I'm happy with the results. The paper is a bit on the thin side but not terrible. And I found the packaging to be sturdy. I didn't have to deal with customer service so I can't speak about that. Overall pleased, would order again.

Thumbnail of user orlaithb1
1 review
0 helpful votes
May 12th, 2020

I seen the reviews after I bought my pictures so then I was worried they would not come, but mine arrived on time and in perfect quality i would highly recommend because there is loads of discounts that you can get to make it really cheap

Thumbnail of user myrnag45
1 review
0 helpful votes
December 15th, 2022

Always excellent quality! Personalized mugs, calendar, blankets, etc. Love everything I've ever purchased

Products used:
Personalized mugs, calendars, throws, etc.

Service
Value
Shipping
Quality
Thumbnail of user oliviam
29 reviews
99 helpful votes
September 23rd, 2010

As I've found most photo sites out there do, you'll end up with emails from them often with special offers and discount promo codes. Just be informed that you cannot combine promo codes on one order. The prints are good quality and usually ship reasonably quick.

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About the business

Keyless locks are the no longer the future, they are available now! Our keyless locks can be unlocked using codes, remote fobs, or even your fingerprint. We have locks for any kind of door or building. We even sell the same lock that secures our nation's nuclear warheads.

Come visit us if you want to get rid of the keys from home or even business. No more keys!

Business History

Established in 2003.

GoKeyless has been on the cutting-edge of the keyless locks revolution since 2003. Located in a commercial office park at the Dayton International Airport in Vandalia, Ohio, we are an authorized dealer for Schlage, Baldwin, Kwikset, Kaba, Alarm Lock, Lockey, Arrow, and more, stocking and selling all of the top brands in keyless door security technology. GoKeyless was conceptualized to alleviate the pain caused by door keys. Our offering of hundreds of keyless locks for homes and businesses means you are minutes away from personalizing your security and living the lifestyle of freedom you deserve. We have a full time sales, shipping, customer service and technical support staff ready to help you. No one comes close to matching our knowledge of keyless locks and security hardware in this industry. This means you won't have to worry whether you are getting the right product, and whether you can get any assistance should you need it after it arrives.

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