Vickie P.

So there are a lot of disgruntled people out there. Snapfish has taken a huge nosedive in my books. I have used them for years, canvas prints, calendars, mugs, photobooks etc. Just had some photoblocks printed - what a disgrace. They arrived with the edges all peeling, scratches on the front, damaged and mangled corners and damage on the black matt edging, glue spots on the photos. Admittedly Snapfish have agreed to remake them for me - but if this is a sample of their work now, this customer is not impressed.
I too lost a photobook that I had been compiling on the history of my family, hours of research lost. I asked them via online chat if my book was safe and would it be migrated to the new site and was assured more than once that it was fine... then after the allocated time frame it still wasn't there, so back onto online chat only to be told that mine didn't come over because the design I had used had been discontinued. That wasn't correct, they are still supplying the same size black leather album that I had been colating. So back to the drawing board.
Like some others I would like to use another supplier, but Snapfish seem to offer the best editing tools etc especially for photobooks.