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SmileBox
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SmileBox

smilebox.com
Georgia
1 review
2 helpful votes
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The worst software
April 22, 2019

I have used SmileBox in the past and was pleased with the service and decided to join again to create a couple of family vacations. To my surprise I wasn't able to drop and drag photos and shift them. After creating a album, and trying to review it my edits did not match up to what I posted for each photo. It got scrambled. Now for the worst part the worst customer service. You email them your issue and all they do is rephrase what you typed with no solution. Just Terrible!

Date of experience: April 22, 2019
Florida
1 review
1 helpful vote
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I have used smilebox and paid the premium for several years and recently realized on some of my older slideshows the music had been removed and a most annoying instrumental had been added. I asked them why and it took 2 days to respond that because they were older they didn't have access to the music! Now I'm wondering if I cancel if all of my creations will be gone and I don't have access anymore. 48.00 is pretty steep for so few options and then they take your music off. I'm so disappointed.

Date of experience: November 7, 2014
Poland
1 review
1 helpful vote
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It is the best card creator I have seen in the internet. However, their payment method looks like a scam. At first, there are three levels of membership. With the free option one can only create a card, but cannot download it, share it or do anything with it. Furthermore, there is only available an annual subscription. But the information that it is the annual subscription is hidden on the last page of the payment process, which may be easily overlooked.

Date of experience: December 23, 2020
New York
1 review
0 helpful votes
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I used this application to create a memory dvd for my mothers memorial service... it was easy and looked professional... I was able to make copies easily for my siblings and share the link afterwards with some relatives... now a few weeks later with Christmas here... I didn't send greeting cards. But this application. Allowed me the time to create some personal cards in my time of grief...

Date of experience: December 24, 2014
GB
1 review
0 helpful votes
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A simple download, then you are into the design area, with multiple templates to start creating that invitation, or photo gallery to share, and then it's out by email to your recipients. I like the way you can customise the designs, add your own music etc. Very easy to use and a great way to manage invitations with RSVP etc.

Date of experience: April 24, 2015
Georgia
1 review
0 helpful votes
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Smile box is great for remembering/documenting your get-aways and vacations. You can type in a name to what you saw with the music of that city or country. Then send it to all your relatives/friends that keep asking to see your photos. To keep your visits indefinitely you can then put your vacation on a DVD to always remember.
Mary Anne Grady

Date of experience: November 5, 2015
California
1 review
3 helpful votes
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DO NOT USE IT
February 19, 2021

Their desktop version no longer works yet they auto-renew and charge you for it. Since you can't get into the account you can't change the auto-renew option. Also, all the days and weeks spent creating Smileboxes are all for nothing as they can't be retrieved any longer. I had weddings and memories of people who no longer live not here! Extremely disappointed.

Date of experience: February 19, 2021
South Carolina
1 review
0 helpful votes
Follow Kimberly L.
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My husband and I used this app to make a memorial for his sister that passed away and the design we chose using all of her pictures as well as the music we chose really touched a lot of family and friends when we shared it on Facebook.

Date of experience: March 4, 2016
Washington
1 review
0 helpful votes
Follow Kim C.
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It was nice being able to use the templates that were available, but would have liked more color combinations. But the overall experience was very nice. I was able to add music, which added a special little touch. I like SmileBox. I will be using this site again.

Date of experience: June 17, 2014
New York
1 review
0 helpful votes
Follow Irina K.
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Great app
May 26, 2016

I used the first time to make a slide show for my daughters birthday and I was amazed at how easy and user-friendly the app is even for a non-technical person.
Would love to have a few more choices on the music, but over all a great experience.

Date of experience: May 25, 2016
Illinois
1 review
0 helpful votes
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A lot for Free
June 28, 2015

One of the surprises I experienced was how much Smilebox offered to consumers who did not sign up for all the bells and whistles. I was able to make a creative slideshow for a dear friend, having plenty of selections to choose from. It saves your design and gives you the option to send it digitally, all for Free. Upgrading to full access gives you more than you can imagine for a very reasonable annual fee. Someday, I hope to be able to have full access but for now, I'm very happy with the basics. Thank you, Smilebox!

Date of experience: June 28, 2015
New Mexico
1 review
0 helpful votes
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I was able to put together a very professional flyer together which is a feat for me since I am very challenged in the media arena. I did see some programs that can do more but for the price and the user-friendly setup, I would recommend this program to anyone, but especially beginners.

Date of experience: July 23, 2017
California
12 reviews
29 helpful votes
Follow Karen K.
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I wish there were more choices for more types of "cards", tho. I pay for the premium service, which has a lot more choices than the free one, but still more choices need to be had. Get your creative department to brainstorm and come up with some more unique ideas to choose from.

Date of experience: September 22, 2014
Oregon
17 reviews
74 helpful votes
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Favorite place
July 30, 2015

I love Smilebox, being able to edit photos, make collages, postcards, invites, online scrapbooks, slideshows, facebook covers, personalize and jazz up pictures and add quotes to photos, frames and so much more. I love that you can either print them, save them, share them online via email or social media. Great for videos too, I love that you can pick a theme, add multiple videos and make a your own home movie. I started using the free version of Smilebox and loved it... then I decided to get the paid version {{one fee only once a year was worth it}} to have tons more options to choose from and I use it all the time, love it and highly recommend it. I've printed off gorgeous postcards & invites from home and share collages & video online almost every week.

Date of experience: July 29, 2015
New Jersey
2 reviews
7 helpful votes
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1 STAR IS TOO MANY!
September 3, 2019

WARNING! Once you give your credit card number to this company they will continue to charge you even after you cancel before any trial periods are over. This is what happen to me and when you call customer service the voicemail immediately says no refunds. When you are dealing with a company like that you know its a fraud. Try calling their customer service line and see for yourself *******737

Date of experience: September 3, 2019
Canada
1 review
1 helpful vote
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Pricing
December 19, 2015

I would gladly pay for one month so I could send out 3 Christmas cards but I should not have to notify you to cancel my subscription after sending these cards out. Just don't like where I have to notify you. You would get more people paying for your service if you allowed only one month of use with no further notice necessary. Good business sense.

Date of experience: December 19, 2015
Texas
2 reviews
0 helpful votes
Follow Amy M.
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I searched high and low for invitation options where I could send digitally as well as printed versions. Smilebox is the best! Cute designs, easy to use and their event central makes it super easy to manage your event. Do it! You won't regret it!

Date of experience: May 12, 2015
Indiana
1 review
0 helpful votes
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Smilebox is my go to!
August 28, 2018

I've been using Smile Box for several years now and they are my go to when I need to create a photo collage, send a card or create templates for the newsletters I am responsible for. I love this program and its very user friendly.

Date of experience: August 28, 2018
Nevada
1 review
3 helpful votes
Follow Debra D.
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I got on today and am not recognized, my old creations don't show, it doesn't remember my e-mail or past creations and wants me to pay for a free trial. Hell of a way to treat your continuing or perhaps in my case 'past' customers.

Date of experience: March 3, 2019
Canada
1 review
0 helpful votes
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Great stuff!
March 24, 2016

Smilebox is readily available, easy to use and has a great selection of cards for every occasion. I particularly like the fact that the cards can be sent to a multiple of users and they are also kept on file for future use or consultation.

Date of experience: March 24, 2016

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmileBox most frequently mention credit card, customer service and free trial. SmileBox ranks 60th among Greeting Cards sites.

service
289
value
318
shipping
122
returns
124
quality
293