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SmileBox
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SmileBoxReviews 2,308

3.8
smilebox.com

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
291
value
320
shipping
123
returns
127
quality
295

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South Carolina
2 reviews
0 helpful votes
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Pretty Good
January 6, 2018

I'm not tech savvy but I found this pretty easy to use for flyers. Anything that required people to open on facebook such as collages or slideshows would not open for my friends though. Not sure if I'm doing something wrong or if it is the app.

Date of experience: January 4, 2018
New York
1 review
0 helpful votes
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I had a small project to make and this was very easy to use and setup. The process was self explanatory and even I didn't require using the help features.

Date of experience: January 4, 2018
Maryland
2 reviews
0 helpful votes
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I was looking for an inexpensive way to spread some holiday joy without having to go the post office.
In my search for an e-card I came across smilebox. It quickly turned in to a done deal with it's ease of use, cost effectiveness, versatile and beautiful templates.
Smile box will be my go to for the next year!

Date of experience: December 29, 2017
Samantha T. SmileBox Rep
over a year old

Thank you very much, such a lovely review! Very much appreciated.

Kansas
1 review
0 helpful votes
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I transferred 3-years worth of slides of when I lived in Germany and traveled Europe. I created a slideshow via SmileBox and after having issues uploading, support immediately identified my issues which I was able to resolve without incident.

Our slideshow is perfect and we are extremely please with the results! We highly recommend SmileBox.

Date of experience: December 28, 2017
Colorado
1 review
0 helpful votes
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It keeps getting better!
December 29, 2017

Every year there are new and useful additions to the already wonderful styles. We used it for weddings most... but also our company newsletters and unfortunately memorials at funerals. That alone pays for itself 10 times over!
I just Love it!

Date of experience: December 27, 2017
Maryland
1 review
0 helpful votes
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Great designs!
December 28, 2017

Great designs, easy to use and share! Have used it for years now and I'm never disappointed! Would definitely recommend!

Date of experience: December 27, 2017
Spain
1 review
0 helpful votes
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Easy to create and share!
December 27, 2017

Really recommendable, so user friendly that even I myself, not being good at digital designing at all, has been able to create lovely cards!

Date of experience: December 27, 2017
Texas
1 review
0 helpful votes
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We love it and would recommend it to everyone and it extremely user friendly and reasonably priced!

Date of experience: December 25, 2017
Samantha T. SmileBox Rep
over a year old

Thank you so much for the lovely review! We are so glad you are enjoying the program.

New York
1 review
0 helpful votes
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Great creations
December 24, 2017

I have used smile box for several years, mostly for creating the holiday slideshows to send to family and friends. I find their application to be very easy to use, with lots of great designs and templates, and customizable to fit your need.

Date of experience: December 24, 2017
California
1 review
0 helpful votes
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I love how easy it is. The best thing are the plethora of options you can use to customize. Everything is very intuitive

Date of experience: December 23, 2017
Texas
2 reviews
1 helpful vote
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Awesome stuff!
December 24, 2017

Really something special to send to loved ones... Especially great to send across the miles, as it delivers a real, warm human experience. Gives you the ability to say it with a song, or create amazing personalized videos and slide shows.

Date of experience: December 23, 2017
Ohio
1 review
0 helpful votes
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SmileBox has been great for crating greeting and slideshows for my marketing materials. Our clients always compliment us on them.

Date of experience: December 23, 2017
Australia
1 review
0 helpful votes
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(+) Reasonably intuitive for an advanced web applications nerd.
(+) Great value for money for a regular user.
(+) Very exciting results
(-) Free trial users need to opt out if dissatisfied

Date of experience: December 23, 2017
California
1 review
0 helpful votes
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Easy to use, sweet options for creativity, fun to play around with and a great economic way to keep in touch with those you love!

Date of experience: December 22, 2017
Tennessee
1 review
0 helpful votes
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Videos
December 23, 2017

Your video maker is the easiest, that I have worked with, it's AWESOME! I can't wait to make more for family and friends! Thank you!

Date of experience: December 22, 2017
Kansas
1 review
0 helpful votes
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Easiest service yet!
December 22, 2017

I've been struggling to create a DVD and found Smilebox online. Believe me it is amazing and I signed up for the monthly service (it's very inexpensive and well worth the price) and will never worry about how I'm going to share videos, photos, etc. Thanks for a great service.

Date of experience: December 21, 2017
Brazil
1 review
0 helpful votes
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The perfect app!
December 22, 2017

I love this app, I've downloaded it 5 years ago, then I got a new computer and forgot the name of this app, I've struggled to create designs since then. This week I found an old flash drive and there it was, smilebox. Exe! I'm really happy cause everything is so beautiful and easy to use! Thank you guys!

Date of experience: December 21, 2017
New Jersey
1 review
0 helpful votes
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Easy to navigate and lots of fun. And a lot faster and cheaper than writing out cards. I highly recommend SmileBox and plan to use it all year long.

Date of experience: December 20, 2017
Washington
1 review
0 helpful votes
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Best quality
December 21, 2017

Great variety of layouts. Clear prints where other sites I have used send out unclear fuzzy "copies" of your pics this site sends out the best pic quality. Best quality for the price I only signed up for the free trial but I will be purchasing for sure!

Date of experience: December 20, 2017
Pennsylvania
2 reviews
0 helpful votes
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My Christmas Card
December 21, 2017

This was an easy way to make a Christmas card with music and email it to many people. Simple, easy and fast!

Date of experience: December 20, 2017

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA