Overview
SmartFares has a rating of 3.8 stars from 7,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartFares most frequently mention good experience, customer service and easy process. SmartFares ranks 6th among Travel sites.
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I bought a ticket luggage included. Once I paid I ve been told " maybe there will be additional charges for luggage, please visit the website if the company" which I did. No informations about this. At the airport, I had to pay 100 dollars. Never ever again.
Directed to Smartfares site via Skyscanner for a flight to Thailand, £706 per flight X2. Paid for seat allocation, another £36. Paid on my credit card and waited for confirmation e-mail. I then receive an e-mail stating that my reservation was not confirmed and I had to call Smartfares to verify my booking. The operative then tells me that the flight I had booked has'nt been released yet (Christmas 2025) and that particular flight would be £1450 each.I informed the operative that it's illegal to offer flights that are'nt available and refund my money immediately.It took 3 days to refund my money. Avoid this company at all costs
SATISFACTORIA, A AL HORA DE ECOJER EL PROCESO
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We’re truly sorry to hear about your experience, and we understand your frustration.
After looking over your case, we found that we couldn't confirm your reservation because the fare we initially offered was no longer available. The fares displayed on our platform are real-time and depend on seat availability, which can change rapidly. As a travel agency, we do not control the airline’s inventory, and despite our best efforts, we couldn’t secure the ticket at the advertised fare. As a result, we had no choice but to cancel the transaction.
We’d also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, which can result in a delay in updating your statement.
We apologize for any inconvenience this has caused and appreciate your understanding.
Regards,
Team Smartfares