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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Assuming the flight goes well, the booking was easy!
I do not have any feedback to share with you. Thanks
On nous demande pas nos numéros de passeports et le numéro de vol est pas officiellement celui qui est par la compagnie d'aviation. Il manque un 0 dans le numéro du vol. Peut-être juste une erreur de système mais j'ai du vérifier avec la compagnie d'aviation pour être certain que mon vol est réservé.
Me llego la reserva pero no la confirmación del pasaje.
Thank you. I have enjoyed your good service. I wish you a Merry Christmas and a Happy new year.
More straightforward communication from the representatives of Smart fares would be appreciated in order to remove any doubts about the purchase.
Taxes & Fees Were charged and never showed on payment page
Quick and easy. Thank you. The process was straight forward. No weird add ons and confirmation was prompt
I called to figure out I had not received my confirmation and the man situated the issue quickly and no major issues
Fare wasn't confirmed and asked to call customer service via an email. Not the fault of SmartFares. The follow up is though. Phone rings starts music for a second, transfers and transfers again to a phone ringing that no one answers. Never gets picked up… ever after 15 times and an hour of calling. No answering response either. After calling the regular customer service booking phone number I'm told I can rebook for@$400 more on the line. Decide to rebook the same flight I had originally but now $150 more than the day before but still $250 less than the rep was trying to charge. The confirmation link goes to a an error 404 message while you're waiting- hardly reassuring. Not a company I feel reassured to use again and wont.
Everything is very good. I will always use SmartFares.
In general, it's a good experience, pretty simple and quick. It took only about two hours have the ticket issued. Only glitch I experienced it's that the booking confirmation letter didn't reflect the time zone change and it got me nervous first seeing that my connecting flight in Tokyo will be departing on the same day as I depart from the US, that made me call their service people twice to reconfirm the dates.
Great experience i will always come back again and again
La publicacion hasta el final siempre en moneda local, al final la compra se en la tarjeta llega en dolares. Para mi opinion no es correcto lo que hacen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members