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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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SO FAR SO GOOD. WE, IN THE GROUP, ARE PLANNING SEVERAL TRIPS AND HOPE TO BECOME FRECUENT FLYERS WITH SMART FARES.
A Sido muy fácil la compra de mis boletos solo que no encontré dónde poder incluir mi equipaje para pagarlo en mi compra, no sé si me brinqué algún paso espero me puedan ayudar con eso... Gracias
Not happy with the time it takes to receive electronic tickets for flights booked
I'm so satisfied with the handling of my booking and the assistance accorded to ime s outstanding.
Very efficient, quick and painless. Quick response time. Easy communication
It was a smooth experience overall, would recommend again.
I wanted to find plane information for dates, time, price... it was much easier than the other programs.
I don't know where to see the checking baggage I asked for. Now I don't know if I bought it or not
Dear Customer,
Thank you for your feedback. We understand how unclear information about your checked baggage can be frustrating. Please reach out to our support team at customerservice@smartfares.com so we can verify your purchase and ensure everything is sorted quickly. We're committed to improving the experience based on your input.
Regards,
Team Smartfares
Everything look fine i just don't have my seat number. Confirmation by email well done for my paid ticket
It was okay, I didn't like the fact that flights had to be booked separately
Thank you for the fast service and the cheaper fair options, just did not see the flex part, hence it bacame more expensive. Nevertheless, it was an awesome experience.
I very satisfaction very good company very nice people good price
3 yrs ago i flew for the first time in my life. I booked with Smartfares then. So now I am flying to the Philippines again. To save trouble I went with who i trust. And, once again looks like Smartfares has come through with perfect consistent flying colors. Thank You Smartfares!
Fast and accurate showed all the information i needed to know
Avoid! Avoid, avoid, avoid, avoid... just avoid and go somewhere else. Not worth it.
It was fairly easy to use.It is convenient thank you for the service
Dear Customer,
Thank you for sharing your thoughts. We're glad you found the service convenient and appreciate your feedback—looking forward to helping make your next experience even smoother!
Regards,
Team Smartfares
Very smooth and easy to navigate. Simple steps to follow and user friendly
There's a lot of questions and add ins throughout the process which can make it confusing
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback.
We’d like to clarify that after reviewing your booking, we found that the e-ticket confirmation was successfully sent to your registered email address within just 4 minutes of completing the purchase. If it didn’t appear in your inbox, it may have landed in your spam or junk folder.
That said, we’re always working to improve our service and ensure a smooth experience for every customer. If you have any further concerns or need assistance, please don’t hesitate to reach out to our support team directly.
Thank you again for your feedback.
Regards,
Team Smartfares