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    SmartBuyGlasses NZ

Ratings On Other Platforms

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Trustpilot
4.7 / 5
better business bureau logo
Better Business Bureau
1.1 / 5
Corporate Values

Overview

SmartBuyGlasses NZ has a consumer rating of 1.38 stars from 8 reviews indicating that most customers are generally dissatisfied with their purchases. SmartBuyGlasses NZ ranks 82nd among Sunglasses sites.

  • Service
    3
  • Value
    2
  • Shipping
    3
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
View ratings trends
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How would you rate SmartBuyGlasses NZ?
Top Positive Review

“Happy With The Purchase”

Ed E.
9/23/16

My daughter was looking to buy a pair of sunglasses for a local shop but the model she wanted was out of stock anywhere we went. So, I asked her to take a look online and try smartbuyglasses website. I purchased my Ray Ban eyeglasses there before and I was satisfied with my first buy. So, she did buy one online. At first, the pair of sunglasses that she purchased was out of stock. After about 3 days, I received email from smartbuyglasses that my order was in back-order and it will take about 1 to 4 weeks before the stock arrives. Hmmm, I was a little bit upset since, it should be clear beforehand that the item was out of stock. But, after around 3 days, I received another email stating that my item has been shipped with a tracking number. The sunglasses arrives within 3 days at my doorstep. So, it took less than 2 weeks overall. About the pair of sunglasses, my daughter bought D&G and it looks really cool. I made unboxing video in YouTube and you might be interested to watch it here: https://youtu.be/v6X078jRqE0 My daughter was happy with it. We are not expert in determining if it is fake or authentic, but this one is really well made, so I assume this is real.

See positive reviews
Top Critical Review

“Rip off prices and unethical prices depending on region”

Xushi M.
5/24/21

Absolute ripoff prices to the point it's just unethical and pure greed. A frame I'm looking for which other NZ websites sell (still at ripoff prices) for NZ $360, are being sold here for NZ $502 ffs... I could do what I did last time and purchase them from USA for US $170 (NZ $230), pay to courier them over, and it'll still be cheaper than 360, let alone 500+

See critical reviews

Reviews (8)

Rating

Timeframe

Other

xushim
1 review
1 helpful vote
May 24th, 2021

Absolute ripoff prices to the point it's just unethical and pure greed. A frame I'm looking for which other NZ websites sell (still at ripoff prices) for NZ $360, are being sold here for NZ $502 ffs...

I could do what I did last time and purchase them from USA for US $170 (NZ $230), pay to courier them over, and it'll still be cheaper than 360, let alone 500+

Tip for consumers:
Google around, and you'll be finding other sources at a far cheaper price.

Products used:
Same product but from alternative source

Service
Value
Shipping
almap66
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

I ordered a pair of Prada's a month ago, paid over $400 for them and requested multiple shipping updates on this order over the four week period. I was assured time & time again that the tracking information would be updated ASAP. Just today I was told that they did not have the stock whatsoever, as opposed to offering me a refund they suggested I wait (they did not state how long I might have to wait for this product to come back in stock) or I change my order to an alternative style.
I asked whether they had any alternative colour ways in the same style I originally ordered (I did not want a different pair) and I was greeted by yet another staff member, who informed me that the manufacturers were not even producing the style anymore!
Why do they have products listed on their site that they do not have in stock/do not even exist with their manufacturer? Why are they taking large payments from customers while not being able to fulfil the trade on their end?
I also want to know why I was asked to ‘wait' for my order, when the product is not even being produced anymore?
Unbelievable. So incredibly dissatisfied with my experience.

Products used:
None

Service
Value
Shipping
Returns
Quality
spencert75
1 review
3 helpful votes
November 11th, 2019

This company provides a service that is similar to buying a lotto ticket. Except all you can expect to win is the purchase value of the ticket and the chance of that happening are similar to winning the actual lotto jackpot.

The sequence of events are as follows below. I'm sure many here who have had the same pleasure of dealing with Smartbuyglasses.co.nz (or. Com or whatever domain suits your country to make you feel more confident) will find the below familiar.

1) I made an order for a pair of Tom Ford Glasses Order number ND*******621G. For a heavily discounted price of $348 NZD, but still a lot of money all the same.

2)I got a "Order confirmation" email back. Immediately

3)This was followed by a "status update" that in fact the glasses were not in stock and would have to be "back ordered"

I sent a strongly worded email suggesting that I was loosing confidence in smartbuyglasses.co.nz being a legitimate business.

5) I got a reply (from "Camille") with an apology and 3 remedy options:

*Option 1) Select a new pair from the options I have selected for you below (actually quite good options, but i'm a once bitten twice shy kind of guy.)

*Option 2) Wait for your original order (apparently it will take 1-3 weeks to get item into stock)

*Option 3) Refund

Before I had the chance to reply, I got another status update. This time the order status had changed from "back ordered" to "Discontinued". So not just had they taken payment for items not in stock, but they had taken payment for something they were never going to be able to supply! Dumbfounded.

O and here is the kicker, they continue to advertise the glasses I originally ordered (apparently discontinued). At this point I just started laughing, demanded a refund or have my credit provider reverse payment and start a fraud investigation.

I suspect there will be reviews on here that are positive, in the unlikely instance that smartbuyglasses came through (as above, a lottery) and I also suspect some of he reviews on here are totally fabricated by the business or associates themselves.

Smartbuyglasses.co.nz? more like HowcouldIbesostupidbuyglasses.co.nz

It's as the Ol' saying goes, if it's too good to be true, it probably is.

beckss1
1 review
3 helpful votes
September 14th, 2017

Delay after delay, ingoring after ignoring. Why advertise goods you dont have in stock? Worse, why advertise as taking as little as five days to arrive when mine hasn't arrived after a month? I believe they also sell counterfeit ones as well as having fake reviews - for comparison look at theor uk reviews. All sound like my experience. What a shame of a company. Bunch of liers

felicityk1
2 reviews
2 helpful votes
April 30th, 2018

I had a negative experience with #SmartBuyGlasses 3 times.
Three years ago a did order for 2 pairs of Polaroid Sunglasses (on the site noticed that they in stock and on sale). In few days got the letter that they out of stock, and I need spend paid many for something else. Ok, I understood the situation and got for that amounts of money contact lenses.
Then in few months, I was looking for another model of sunglasses... found that SmatrBuyGlasses have in stock 3 pairs. Before purchase, I send them email to double check that they have this sunglasses. They replied that they have it. I did order. In a day new email: again that that sunglasses model out of manufacture. At that time I was really disappointment, as I ask them to check, do they sell what they have. They ask me again to use my pre-pay for something else...
Ok... 3 years later... again... just found the good price for contact lenses. On the order info that parcel will be ''Ships within 2-3 days''. Ok... it is already 3rd week, and I still didn`t get my parcel.
You know, I think #SmartBuyGlasses that is the worst place for purchase. Do not spend your time

ede130
2 reviews
0 helpful votes
September 23rd, 2016

My daughter was looking to buy a pair of sunglasses for a local shop but the model she wanted was out of stock anywhere we went. So, I asked her to take a look online and try smartbuyglasses website. I purchased my Ray Ban eyeglasses there before and I was satisfied with my first buy.

So, she did buy one online. At first, the pair of sunglasses that she purchased was out of stock. After about 3 days, I received email from smartbuyglasses that my order was in back-order and it will take about 1 to 4 weeks before the stock arrives. Hmmm, I was a little bit upset since, it should be clear beforehand that the item was out of stock. But, after around 3 days, I received another email stating that my item has been shipped with a tracking number. The sunglasses arrives within 3 days at my doorstep. So, it took less than 2 weeks overall.

About the pair of sunglasses, my daughter bought D&G and it looks really cool. I made unboxing video in YouTube and you might be interested to watch it here: https://youtu.be/v6X078jRqE0

My daughter was happy with it. We are not expert in determining if it is fake or authentic, but this one is really well made, so I assume this is real.

michaelt286
1 review
2 helpful votes
April 20th, 2018

Ordered 3 weeks no response on my emails. Beware of this company. I cant now log into their website. They have block

kelvinv3
1 review
2 helpful votes
August 22nd, 2017

I had ordered a Ray Ban glass and done the payment. It's been 3 weeks now and I haven't got the item. And twice I got the emails from them stating the order has gone out of stock. I couldn't understand that how does it go out of stock after it's been processed.

ORDER No:-ND*******002G

Service
Shipping

Q&A (0)

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About the business

Shop designer sunglasses & glasses online from SmartBuyGlasses, NZ's most trusted online eyewear store. Free Shipping and 100-day return guarantee. Largest range of designer brands - Ray Ban, Carrera, Oakley and more.

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1.4
8 reviews
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