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California
1 review
0 helpful votes
Follow Jamee H.
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My account was reactivated mysteriously after i shut it down 45 days later and customer service refused to help me remmedy the situation. I called immediately, however, they let the charge stand and would not take my account off their website even though i had to shut i asked them to. I had to call the credit card company to cancel the card.
Customer service was also extremely rude - the worst experience i've ever had with a service.

Date of experience: October 5, 2023
Arizona
9 reviews
34 helpful votes
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Free at last!
April 3, 2018
Updated review

I signed on with another streaming service and was finally able to ditch sling. Woohoo! What a difference. Since my review, nothing got better with sling, despite my hopes that it would. I thought maybe time would heal all incompetence, but it didn't.

I signed on with another service that isn't suffering from incompetence or money-grabbing tactics, and they just started up.

Buh-bye!

Date of experience: April 3, 2018

Lack of quality has had me close to quitting
August 22, 2017
Previous review

Ive been using (okay, trying to use) Sling for around 4-5 months. I watch primarily on Apple TV with download speeds that are consistently above 50mbps.

Like no other app, Sling freezes, hangs, does jump-back/repeats, stutters, pixelates, goes out of sync, and sometimes doesn't play at all.

I did a lot of thorough troubleshooting and sent Sling an email with very detailed information.

I got back a bot reply, asking me to do all of the things I'd already done, and had told them in my email.

This happened twice before they closed the ticket with a form letter. I still don't know if they even read my emails past the first or second line.

So, I watch what I can when it works right now, stopping when it gets too frustrating. It doesn't matter whether it's live streaming, on demand, or dvr, it's just insanely unstable. To top it all off, the UI is one of the worst I've ever used.

Even though it's cheaper than cable, I don't know if it will ever be as good. I guess only time will tell.

Date of experience: August 22, 2017
California
1 review
5 helpful votes
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When watching the X-files, The "Let's be Honest" commercial, where gay couples are kissing in bed, and transvestites are telling me to get tested for HIV, is repulsive.
Not to mention, that the volume is raised double during them. These commercials don't seem to run on regular broadcast TV, must be a Sling thing.
I HATE IT!.

Date of experience: August 9, 2018
Illinois
2 reviews
3 helpful votes
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I got it for live sports. Game 1 of the NBA Finals didn't work. Game 2 didn't work either. And then customer service responded everytime to close the app and reopen. That didn't work. The rep then said, "If I actually tried it, it would work"

I'm sorry their service wasn't working and then the fixes didn't work either and then I get called a liar? Awful awful. Will never use again.

Date of experience: June 4, 2017
Florida
1 review
0 helpful votes
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Really bad
January 6, 2022

Terrible TV service. Buffers and crashes consistently. New update is terrible. New guide is unintuitive and so frustrating. DVR replay is terrible. You can't even control the advancing feature since it jumps around erratically and won't let you control it. The pause feature is a joke. Mostly let's you pause for only a few seconds. Sling is a embarrassing bug fest. Really bad.

Date of experience: January 6, 2022
Washington
1 review
0 helpful votes
Follow Krizza B.
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Signed up for blue/orange PLUS an additional $20 for ncaa football... tried to play the mizzou game upstairs while my husband watched it downstairs and it kept kicking me out. So I turned on the FSU game. It kicked me out. Called customer service and they smugly said "yep, you can't do that it clearly said that when you signed up" but it didn't state that at all. They also won't refund you. I'll be reporting this to the FTC and BBB.

Date of experience: September 16, 2023
Alabama
2 reviews
0 helpful votes
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Sling TV would just stop, stagger, or have poor quality, EVEN ON LIVE EVENTS. I have called Sling TV 3 times (It appears they have now stopped publishing their number on their website), communicated through their online chat service three times, and have cancelled my subscription to Sling TV. I have NEVER experienced such bad customer service. The first time I called they "escalated" my concern. When I called 2 days later they said it had been cancelled and they wrote another one (expressed my concern that they could have contacted me to get more info if they needed it). The online chat service was nice the first time, but the second time the rep had no clue. The last time I tried to reach them via chat, the rep kept saying "are you there?" and even though I was writing, he cut me off. And they would give all kind of excuses. I gave Sling TV plenty of chances to correct the problem, but I am done with them. I would never recommend them to anyone.

Date of experience: August 31, 2017
New Jersey
1 review
3 helpful votes
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RIP OFF
July 8, 2019

DO NOT sign up for them! I signed up for the discounted trial, with the understanding that I wouldn't be charged until the next day. I cancelled the next day, they refused to refund me my $54! I am also going to report them to the better business bureau, no matter what their contract says! It's THIS reason I cancelled!

Date of experience: July 8, 2019
Kentucky
1 review
1 helpful vote
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Do not get Sling TV to watch major sporting events. It will load/buffer constantly. Sling will not compensate you for this. They also do not have the same channels that cable and satellite networks have. For example, NBA TV the NFL Network and the other acillary sports channels they offer are constantly blacked out, even when they are not blacked out on regular cable. They are basically going to tell you you are SOL, and that there are no refunds. The service is cheap, but it's a rip-off.

Date of experience: January 9, 2018
Oregon
4 reviews
4 helpful votes
Follow David L.
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I subscribed to SLING Orange and their $5/month DVR service so I could record and watch NCAA football. They don't tell you that none of the ESPN channels allow you to record. Can't pause, fast forward, etc. So you are forced to watch 3 hours of ads to see 1/2 hour of football action. It took me about 1/2 hour to figure this out, I immediately cancelled my subscription which they will not refund. $40 for 1/2 hour service.

Date of experience: September 8, 2019
Texas
1 review
4 helpful votes
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No refund
July 29, 2020

I sign up for a free trial, I had canceled but it didn't cancel and the bill came on my card. I call to get a refund and I was told that they don't do refunds even though you haven't logged in any day after the first day of trial. That's ridiculous I'm paying for something I never used.
Get your order right because they do NOT REFUND!

Date of experience: July 29, 2020
Texas
1 review
0 helpful votes
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Charged for services
December 3, 2017

I canceled my plan and was charged. The day after I was on chat to try to get a refund. They would not refund me the charge, keep saying it was not in there terms to refund. Terrible customer service...

Date of experience: December 3, 2017
Florida
2 reviews
1 helpful vote
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Cheating
May 16, 2018

They charged 73.61 PPV fight which I never ordered or Watched. I assked for the watch history list they told they will get back after analysis. Next day I got a mail they can not refund the money for what I never order for. Dont enroll with you credit card they will steel your money Be careful.

Date of experience: May 16, 2018
Florida
1 review
1 helpful vote
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Bad Service
July 4, 2017

I have had Sling TV for a month and a half. I had to call costumer service about twelve times. Certain channels disappear, so you are paying for channels that you are not receiving. Half the time the channels buffer to the point you have to turn it off. Then when you call customer service, the blame is placed on your internet. Even though my computer, cell phones are hooked to my internet. I can watch netflex and amazon on my TV's. Sling has the worst customer service I have ever seen. N o call backs or e-mails to follow up with a no problem or for any call you have placed to them about an issue. I do not recommend Sling TV at all.

Date of experience: July 4, 2017
New York
2 reviews
0 helpful votes
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Good then Bad
August 30, 2020

After a years of being a customer I have seen constant buffering, errors, and all out fails. I understand it is what you pay for. It works great when it works. I do not recommend Sling for Sports it always cuts out or starts buffering in the middle of a game. I do not recommend airTV unless you get it on an Antenna already installed with great reception. AirTV does not get you better reception and it does not fix any problems if you have them. I am in a difficult area for reception and only get the reception I already had. The Sling guide for ESPN is always out of wack and miss-labled but I'm Sure that is on ESPN.
I do recommend an express Roku player with the sling app if you travel. Worked great while staying at places on family vacations for those couple of hours before sleep and while waiting for places to open. Also on your phone at the airport.

Date of experience: August 30, 2020
Alaska
4 reviews
17 helpful votes
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Sling.com just charged me $24.99 for a month of service. I was out of town last week and no one was home. They claim someone in my household signed up. Really? The charge was on the 18th and i just happened to notice it on my credit card bill. It is now the 27th and i called to tell them there was a mistake. They said they were sorry but they could not refund the money. I had signed up months ago for their free trial and ended it within a day because i knew it wasn't what i wanted. Now months later they start charging my card. The fact that they have horrible reviews speaks volumes. What a totally crooked company.

Date of experience: April 27, 2018
Idaho
1 review
0 helpful votes
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Sling Sucks
October 30, 2022

They advertise on their site, that with the upgraded Sports Package, that as a subscriber, you can watch 4 sports games, at the same time (different devices) on the Blue and Orange package. What I found out, after subscribing, is that you can only watch one Orange channel and 3 Blue channels, at the same time. I called Sling and challenged their false advertising, and was told "too bad!" So, I cancelled my subscription within 48 hours of payment, requested a prorated refund, and once again was told "too bad, no refund!" Don't go with SlingTV!

Date of experience: October 30, 2022
Texas
1 review
0 helpful votes
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Sling Sucks for sports!
December 31, 2022

Sling will always cut you off before seeing the final moments of a sporting event, I don;t know how they know when it is going to happen, but every time there is a pivitol moment in a sporting event. Thier service seems to experience a disruption and you will nevedr know the outcome unless you google the results! Sucks, I would not recomend this platform,avoid at all costs.

Date of experience: December 31, 2022
South Dakota
1 review
2 helpful votes
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One day I got an email from Sling saying something like "Thanks for renting the GGG vs. Canelo Alvarez fight". And in it was the amount of $85.18. I knew nothing of this fight and verified my husband did not rent this upcoming event. Immediately I pulled up my credit card statement and they had charged my card the $85.18 already at the same time they sent me the email. Well of course I thought this was just a mistake and call them to get it corrected and a refund to my card. Long story short, after talking to 2 supervisors, It was clear I was not going to get a refund (Even though the tv event had not even happened yet). I could see if it were a mistake on my or my husbands side and we accidentally rented this show, but they sent us the exact time it was rented and we both can verify we did not rent this- not even by accident. They can not be trusted with your credit card numbers becasue they will charge random things to your card- I cancelled Sling right away and will never go back!

Date of experience: September 14, 2017
Arkansas
1 review
5 helpful votes
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I canceled my subscription with sling. After the 3rd email requesting cancelation and to refund my money finally they cancel but say they do not give any refunds. I spoke with Kelly a supervisor. I know I can not be the only one having this issue with their no refund policy and their continuous billing practice after their has been a clear request for denial of services. We need a class action lawsuit against this company for their taking of funds from their customers to stop this. A request for attorneys fees and hopefully enough people to stop a company from swindling funds and taking advantage of customers. If anyone is checking in to along TV. The app is not great and their continuous charging is not worth the risk. Do not give them your card info. Definitely choose Hulu or some other app that doesn't ignore a request to cancel and keeps taking funds from your bank.

Date of experience: March 22, 2017

Overview

Sling TV has a rating of 1.4 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sling TV most frequently mention customer service, credit card and free trial. Sling TV ranks 331st among TV Shows sites.

service
193
value
193
shipping
55
returns
107
quality
173
+40