business logo of Sling TV
How would you rate Sling TV?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
1 helpful vote
Follow John F.
Unfollow John F.
Send Message
Share Review
Report Review

Does Not Issue Refunds
August 30, 2017

Canceled their service and discovered that they continued to charge my credit card. My credit card company had to block them from my card. They have outsourced their customer support to Manila, Philippines and the staff is powerless to take any corrective actions.

Date of experience: August 30, 2017
Arizona
1 review
0 helpful votes
Follow f u.
Unfollow f u.
Send Message
Share Review
Report Review

I have a brain. I hate Sling TV. Don't bother to subscribe because it sucks! The only reason I subscribed to Sling TV was to watch basketball games. Just when my team played in televised playoff games, Sling crapped out! I got day after day of error messages and NO ACCESS. They let me down. They definitely don't deserve my money. Their customer service is NONEXISTANT! They can do business with uncommunicable millennials, I guess. I'm done.
They charged me five days before my month was up. :( Now when I want to cancel I won't get one penny back for their excrement, when I don't want it.

Date of experience: June 1, 2023
Texas
2 reviews
0 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Send Message
Share Review
Report Review

I switched from Cable to Sling and had some quality issues like buffering, freezing, and random replay of material I had just seen. This was annoying enough, but then came the first day of college football. The service was so bad I couldn't even watch the main game I wanted to watch. I called customer service and after being on hold 30 minutes I was finally connected to an agent who told me that I could cancel, but I would have to pay for another month of service as per my contract. I asked them why I would have to continue to pay for a service that DOESN'T WORK? I don't want the headache of having to switch to another service; I'd gladly keep them if I got what I was paying for. No matter. They're gonna get their extra month out of me, so while I'm paying for their crap, I feel compelled to share my experience and hopefully prevent this annoyance for someone else. Fyi - have switched to Playstation Vue and it's been a huge improvement.

Date of experience: September 3, 2017
Washington
1 review
0 helpful votes
Follow Cassandra L.
Unfollow Cassandra L.
Send Message
Share Review
Report Review

Worst company ever! Download the app to watch the fight and wasn't able to watch the fight because there app was acting stupid and then they go an charge me $108 and say they can't do anything about it!

Date of experience: August 29, 2017
Georgia
1 review
0 helpful votes
Follow Melbourne B.
Unfollow Melbourne B.
Send Message
Share Review
Report Review

I signed up for the three days trial and cancelled right after the three days trial ended. I was going to keep it but the my current cable service would not let me off until September.
Sling charged me a whole month because I did not cancelled to the last second before the three days trial ended.
So since I started the trial at 2:30:45 am on the 16th of June, I should have cancelled on the 19th at 2:30:44 am, or before that time.
They will charge you a whole month if you missed the deadline by a second and the manger on duty was one of the worst.
I was going to come back in September 2021, after my cable service expired, but they have shown me that they do not care about keeping the customer. The manager indicated to me by his conversation that he was not care about me coming back. Sling is one of the worst to me.

Date of experience: June 22, 2021
Illinois
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Send Message
Share Review
Report Review

Unwatchable
January 23, 2024

I endured this service for a year and a half. The BIGGEST issue was the constant buffering and signal loss. I jumped through all the troubleshooting hoops to make sure none of my other devices were stealing bandwidth away to no avail. The antenna that I receive my internet signal from is about two miles away and I have a direct clear line of site from my house. I can actually see it.

I had the same routine everyday. Come home, unplug the tv (before turning on) so it will reset itself (Because it would never be ready to use without the hard reset). Proceed to watch tv and then have to do the hard reset at least 4-6 more times a night. This is not an exaggeration people. This service will drive you insane.

They don't carry cbs either which means I miss a few bears games every year unless I make other arrangements.

In conclusion, I switched over to YouTube tv one day and I don't have the signal loss/buffering at all. Completely gone. It's like back-to-normal tv now. What a huge relief! You have been warned.

Date of experience: January 23, 2024
New York
1 review
0 helpful votes
Follow Samson B.
Unfollow Samson B.
Send Message
Share Review
Report Review

Worthless
August 11, 2022

Unless you have a Fiber internet for free or some always high-speed internet that is free you will HATE any online tv company.
THAT is the BIG scam about this one and all the rest.
I have high-speed for 3 days and then drops back to dialup speed for the rest of the month and that is on Hughes satellite which you would think would be FAST every day and a fair price... but it isn't so why would you want to waste time with Sling or any other online tv?
Bad enough trying to watch one short music video on Youtube let alone tv programs.

Date of experience: August 11, 2022
Texas
1 review
0 helpful votes
Follow Amy G.
Unfollow Amy G.
Send Message
Share Review
Report Review

Wonderful customer service
September 22, 2017

I noticed I was chgd for service after cancelling the free trial. I got on the chat and chatted with a young man. Very helpful and nice. He looked up my acct apologized and my refund was bk on my card within 10min. Never had problems may be just different reps.

Date of experience: September 22, 2017
Florida
1 review
0 helpful votes
Follow Perry B.
Unfollow Perry B.
Send Message
Share Review
Report Review

Poor channel choices
August 15, 2017

Poor channel choices! Not everybody who watches TV I like to watch news enjoy CNN. There is no other type of news but fake news you can't watch any other type of new stations just CNN fake news so this is why I dropped my subscription to sling TV. Also very slow going to channel to channel and dropping stations as you watch TV. I would not recommend sling TV.

Date of experience: August 15, 2017
Pennsylvania
1 review
0 helpful votes
Follow EDMUND W.
Unfollow EDMUND W.
Send Message
Share Review
Report Review

Lost all local…paid so I could get nbc and fox.nowhere to be found…selection of channels is terrible…will never subscribe again…glad I only got for a month at half off

Date of experience: September 6, 2023
Rhode Island
1 review
0 helpful votes
Follow Sara G.
Unfollow Sara G.
Send Message
Share Review
Report Review

YouTube TV is Way better than Sling. Very easy to bypass commercials with YT in 15 second intervals.
Sling jacks up the volume on your TV during EVERY commercial...very annoying. No local channels with Sling, you get your local channels with YouTube TV. I've used both these services and I HATE Sling and recently cancelled my subscription. Spend the extra $10/month for YouTube TV, it's well worth it

Date of experience: January 15, 2023
Illinois
1 review
0 helpful votes
Follow D M.
Unfollow D M.
Send Message
Share Review
Report Review

Do not trust sling
March 9, 2023

I have had sling for 4 years and although I do not watch it I continued to allow them to bill me. I have finally decided that I will not continue to pay $40.00 for a service that i do not want or use, so I have decided to cancel my subscription. It have been 2 months and I am still being charged. I continuously try to cancel and yet it doesn't allow me to although the first time I did it they said that it was canceled but did not send a cancellation email. So I continue to try again with no avail, online I try with this chat and this is just a way to stop you from canceling because it does not help. You can never talk to a real person and yet they continue to take my money. At this point I will call it stealing. Please be careful and do your research before getting into this company. And please cancel my subscription!

Date of experience: March 9, 2023
California
1 review
0 helpful votes
Follow CORY C.
Unfollow CORY C.
Send Message
Share Review
Report Review

WORSE LIVE TV-EVER!
December 19, 2023

Says WIFI is off(LIARS),if it's not on why can I go straight to Max, Hulu, Netflix etc and my brother is watching YOU TUBE in this room. It takes 15 minutes to get on and you repeat the same episodes in a row. One X-files repeated TWICE back to back. I have never got to watch the end of a show. Because it repeats. I'd rather pay 72$ for HULU. You guys suck!

Date of experience: December 19, 2023
Arizona
1 review
0 helpful votes
Follow Varghese M.
Unfollow Varghese M.
Send Message
Share Review
Report Review

Cheap offers but impossible to cancel service
December 31, 2021

Sling provides a lot of cheap offers for anyone to get started. But their website/softwares are often buggy and not at all user friendly esp. When it comes to cancelling the service its pathetic. Most often the cancellation will not go through or there will be some other means where by Sling.com makes it impossible to figure out how to cancel the service. And somehow even if you manage to cancel their service then there is no assurance that they will stop billing you. You need to keep checking your credit card statements to make sure you are not billed. The customer support reps and supervisors are trained to flatly deny your request for a refund in such cases and are not willing to take any accountability for such billing issues or show any transparency towards the customers. Information is all over the place or at multiple places even for things like "terms-of-use" - where some links work whereas others do not. And its customer's responsibility to figure this out at their own peril. Worst part is they do not allow you to remove your credit card information at any time (even if you want and also given that its a prepaid service - meaning you pay first and then watch). This to me is fraud and speaks about undesirable business practices by the company in this day and age. Would totally recommend to avoid this service (unless you love all the above listed hassles).

Date of experience: December 31, 2021
Missouri
1 review
3 helpful votes
Follow Colton D.
Unfollow Colton D.
Send Message
Share Review
Report Review

Absolute Garbage
September 3, 2023

Realized within the first day that Sling TV is a scam from hell. I have excellent internet connection, and yet, Sling TV still won't play for longer than a few seconds without booting. A common error is "21-51, we're sorry! LOOKS LIKE WE'RE HAVING TROUBLE LOADING... Someone needs to hold them accountable. They also won't refund you because they hide behind the subscription clause bull$#*!. Trust me, stay far far far away from Sling TV. You will be so disappointed if you don't.

Date of experience: September 3, 2023
Missouri
1 review
0 helpful votes
Follow Kathleen T.
Unfollow Kathleen T.
Send Message
Share Review
Report Review

Rip off
August 1, 2017

They wouldn't return my money even though the account was canceled and then the dont have a dispute dept i asked to speak with the billing dept they told me. I could not that my bank could only speak with that dept. I asked for the relations dept they they didn't have one. They are full of $#*! don't even bother with them. I've never heard of a company not refunding money if you cancel and don't want the service.

Date of experience: August 1, 2017
Indiana
1 review
0 helpful votes
Follow Katrina H.
Unfollow Katrina H.
Send Message
Share Review
Report Review

Sling is HORRIBLE!
March 18, 2023

I purchased a Sling gift card from Amazon and tried to redeem it, but the Sling system said the card was redeemed. I reached out to Amazon and Sling and no one refunded my money. I waited a month and purchased another gift card for Sling from Amazon and there was no place for me to even type in to redeem the gift card. I was on hold for 30 plus minutes for Sling to tell me that I could not watch until the next day due to cyber technicalities. My son was in the division 2 NAIA championship and I could not even watch him. Sling's service is horrible.

Date of experience: March 18, 2023
California
1 review
5 helpful votes
Follow m a.
Unfollow m a.
Send Message
Share Review
Report Review

Customer Beware
December 19, 2018

Sling is a scam. They get you to sign up for a free offer and make canceling next to impossible. Just don't start... ever. Took 4 months to get rid of them and of course they wouldn't refund a penny. Another Comcast company scam

Date of experience: December 19, 2018
Texas
1 review
0 helpful votes
Follow Emily C.
Unfollow Emily C.
Send Message
Share Review
Report Review

Cancelled this service in 2021. Reactivated my account by simply opening the app (I did not go into my account to reactivate but have a Sling button on my Roku remote) and continued to charge my account without my authorization or approval to access my bank account and would only refund one month. MAKE SURE TO TAKE YOUR CARD OFF FILE OR TO NEVER EVEN OPEN THE APP. Same complaint from another customer was filed with Better Business Bureau two weeks ago so I have done the same.

Date of experience: April 5, 2022
Illinois
1 review
1 helpful vote
Follow Chris F.
Unfollow Chris F.
Send Message
Share Review
Report Review

Sling TV is a SCAM
January 24, 2018

Be warned! Sling TV will trick you into ordering services/products that you do not want and had no intention of ordering. Their website is loaded with micro print agreements that you will click on locking you into bills that you cannot get out of. This company is a SCAM! They currently have a C rating on BBB with thousands of unresolved complaints. Further, Sling TV has an absolute no refund policy. It makes no difference to Sling TV if you are unhappy with your service or are tricked into ordering products/services that you do not want. The customer service is very rude and will do nothing to resolve your issue. STAY AWAY FROM SLING TV.

Date of experience: January 24, 2018

Overview

Sling TV has a rating of 1.4 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sling TV most frequently mention customer service, credit card and free trial. Sling TV ranks 331st among TV Shows sites.

service
193
value
193
shipping
55
returns
107
quality
173
+40